Sr. Supervisor, Commercial Casualty Claims - Remote

501 CSAA Insurance Services, Inc.; Nevada (IA); Hybrid; USD 100,000 - 133,000; Full time

Job summary

Mobilitas Insurance Group seeks a Sr. Supervisor, Commercial Casualty Claims to oversee complex auto and commercial injury claims across multiple states.

The role includes supervising workflows, evaluating coverage decisions, and guiding settlements with authority beyond frontline staff. The position supports a remote-first workplace, with responsibilities spanning virtual teams and cross-state collaboration.

Qualifications

• 3+ years of casualty or bodily injury supervisory experience.
• Must hold an Adjuster licensed for all applicable states or obtain license(s) within 90 days of filling position as a condition of employment.
• Experience in a virtual environment leveraging internet, phone, and chat features.
• HS/GED or equivalent required.

Responsibilities

• Oversees investigation, evaluation, negotiation, and conclusion of claims.
• Directs, supervises, and evaluates workflow of claims.
• Monitors goals and targets for staff to meet department strategy.
• Provides technical expertise to adjusters and resolves coverage issues.
• Manages multi-state operations and remote coordination.

Skills

Casualty claims supervision

Adjuster license

Virtual work

Education

HS/GED

Job description

We’re Mobilitas, a commercial insurance company created by CSAA Insurance Group. Our mission is to reinvent commercial insurance in the mobility space to offer our partners innovative solutions for today’s way of doing business. At Mobilitas, we believe in what's possible and we use our inventive skills to meet the demands of modern mobility with exceptional service. We’re looking for motivated, innovative individuals who think big, move fast and are dedicated to creating a company from the ground up, without the constraints of a traditional insurance company. We’re excited to push the boundaries of commercial insurance and are looking for enthusiastic team members to help us reimagine insurance.

Your Role

As a Sr. Supervisor, Commercial Casualty Claims, you will supervise complex 1st and 3rd party auto and commercial injury claims, including litigation file handling for minor to complex litigated claims. You will be responsible for supervising claims in multiple states virtually. You will evaluate coverage questions and provide decisions associated with approval. You will be responsible for evaluating and providing guidance and settlement authority on cases above representative’s authority. You may potentially manage First Notice of Loss injury queue and may act as claims Liaison in partner states to build and maintain relationships with partner clubs.

Your Work

Operations Management

• Oversees the investigation, evaluation, negotiation, and conclusion of claims.
• Directs, supervises, and evaluates workflow of claims.
• Monitors goals and targets for staff in support of department strategy, ensures department goals and objectives are met.
• Provides technical expertise to adjusters.
• Reviews files with adjusters for coverage issue resolution, liability outcomes, proactive follow-up, and settlement authority.
• Has accountability for decisions on coverage and liability claims of various complexity.
• Manages phone queues.
• Participates in Committee Review Process for appropriate specialty.
• Arranges and conducts meetings as required for the efficient operation of the department.
• Ensures consistent and high-quality service levels through consistent ongoing monitoring of file quality, customer service reports and surveys and feedback for improvement.
• Responsible for day‑to‑day application of organizational policies and procedures.
• Communicates and enforces administrative policies, operating procedures, and safety rules, communicates changes in policy and procedures, ensures compliance of company procedures and DOI regulations, Oversees the daily operations of the business unit as well as multiple shifts in an operation that is open up to 7 days per week.
• Recommends improvement to operational plans.
• Ensures adequate staffing to meet department standards.

Performance Management

• Conducts training needs analysis, coordinates training needs of employees and ensures employees receive training relevant to their job duties and with a focus on achieving superior customer relations.
• Promotes growth and development of staff through informal coaching and mentoring as well as formal feedback and evaluation of staff.
• Communicates and enforces administrative policies and operating procedures.
• Recognizes employee achievements utilizing a range of rewards & recognition methods and programs.
• Responsible for conducting performance appraisals and recommending salary actions including promotions and terminations.
• Administers counseling, disciplinary procedures, and/or corrective actions in conjunction with management and Human Resources.

Claims Procedures

• Oversees the investigation and conclusion of claims.
• Makes decisions on simple to complex policy coverage questions.
• Responsible for compliance of all Commercial vehicle policies claim procedures and Department of Insurance regulations. (multiple states).
• Responsible for ensuring Department of Insurance, Corporate clients and customer complaints are resolved in a timely manner.

Leadership & Culture

• Creates a collaborative, inclusive and psychologically safe environment, demonstrating authenticity and fostering trust to inspire and empower team members and colleagues.
• Actively shapes our company culture through words and actions (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects, encouraging team member involvement in these activities).
• Champions our cultural norms (e.g., willing to have cameras when it matters: interviewing candidates, building relationships with team members, etc.).
• Translates our enterprise strategy and priorities for their team members to connect to the bigger picture.
• Demonstrates a company ownership mindset, thinking beyond boundaries of their own area.
• Travels as needed for role, including enterprise meetings, divisional / team meetings, and other in‑person meetings.
• Fulfills business needs, which may include investing extra time, helping other teams, etc.

Required Experience, Education and Skills

3+ years of casualty or bodily injury supervisory experience within a claims environment. Technical experience in handling claims relevant to adjuster role(s) supervised. High School (HS)/GED or 3-year customer service experience in a virtual environment leveraging internet, phone, and chat features industry. Must hold an Adjuster licensed for all applicable states or obtain license(s) within 90 days of filling position as a condition of employment.

What would make us excited about you

Experience handling Commercial Auto, Rideshare, and/or TNC claims. Bachelor's degree in related area or an equivalent combination of education and experience. Associate in Claims (AIC), CPCU and/or ICAR designations.

Why Choose a Career at Mobilitas

Recognition

We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at careers.mobilitasinsurance.com.

Career Growth

We believe in growth for everyone. Here at Mobilitas, leaders and mentors partner with employees to align interests, unlock development opportunities, and support long‑term success.

Flexible Workplace

We embrace a remote‑first culture through our Flexible Workplace. Most employees hold Home‑Flex roles, working primarily from home, often with the flexibility to work from various locations including Mobilitas offices. Our flexible workplace empowers you to balance remote work with intentional in‑person moments that deepen connection and collaboration.

Inclusion and Belonging

An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members. This strengthens innovation and enhances our products and services, giving us a competitive edge in the market.

Sustainability

As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact.

Salary and Compensation

The national average salary range for this position is $99,855.00-$110,950.00. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on work location. The starting pay range for this position across all the states we hire in is $99,855.00-$133,250.00. This role also includes an opportunity for a company‑wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 12% of eligible pay. Colorado Specific Job Range :$99,855.00 - $122,050.00

Employer Information

About CSAA Insurance Group

CSAA Insurance Group offers automobile, home and other personal lines of insurance to AAA Members in 23 states and the District of Columbia. Founded in 1914, the company has been rated \"A\" or better by AM Best for more than 90 years and, with over $8 billion in revenue, is one of the top personal lines property casualty insurance groups in the United States. Guided by care for people and communities, we cultivate an inclusive and flexible culture that strengthens connection, supports belonging, and empowers employees to make a meaningful difference for those we serve.

Employment Policies

Mobilitas Insurance Group is an equal opportunity employer.

CSAA is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations. If you would like to request an accommodation to participate in the job application or interview process, please contact [e-mail]

Mobilitas does not provide visa sponsorship for this role. Applicants must have authorization to work indefinitely in the US. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H‑1B, TN, STEM OPT Training Plans, etc.).

This job posting will be unposted on Sat, 10 Oct 2026.

Mobilitas Insurance Group is an equal opportunity employer. #LI-CH1

Mobilitas Insurance Group offers numerous benefits and a positive work culture, as described in the previous sections. For more information on life at CSAA, please visit https://careers.csaa-insurance.aaa.com/us/en/