Sr. Submeter Field Technician (Heavy Travel)

RealPage, Inc.; Charlotte (NC); Remote; USD 65,000 - 88,000; Full time

Job summary

A leading company in the technology services sector seeks a Sr. Submeter Field Technician for extensive travel within North Carolina and beyond. The role involves installing and maintaining utility meter systems in multi-family complexes, requiring strong technical skills and customer interaction. The candidate will be responsible for ensuring service quality while managing complex technical issues and building client relationships, making this opportunity ideal for motivated and skilled individuals.

Benefits

Health, dental, and vision insurance

Retirement savings plan with company match

Paid time off and holidays

Professional development opportunities

Performance-based bonus

Qualifications

• 2+ years of experience with BACnet or Modbus systems.
• Proficient in Microsoft 365 and networking principles.
• Vendor-certified expertise in utility metering systems.

Responsibilities

• Train new technicians and ensure service quality.
• Diagnose, install, maintain, and repair utility meter systems.
• Provide technical support and maintain client relationships.

Skills

Customer Interaction

Problem-Solving

Technical Expertise

Networking

Education

HVAC and/or Low Voltage certification

Tools

Microsoft 365

BACnet or Modbus systems

Job description

Sr. Submeter Field Technician (Heavy Travel)

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Sr. Submeter Field Technician (Heavy Travel)

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The Senior Field Service Technician ensures exceptional service by diagnosing, installing, repairing, and maintaining utility meter systems in multi-family apartment complexes and other real estate sites. This position will travel extensively throughout the Charlotte, NC and out of state.

Primary Responsibilities

• Train newly hired field service technicians.
• Conduct research, analyze data, and fulfill work orders with minimal supervision, utilizing both computer and manual methods.
• Maintain advanced knowledge of IT networking, electrical/electronic skills, and Automatic Meter Reading (AMR) systems for water, gas, and electric utilities.
• Build and upgrade mechanical submetering systems in residential and commercial settings.
• Install, maintain, test, troubleshoot, and repair AMR equipment (Tehama, Inovonics, Next Century, Aclara, Cerenti) and address network-related issues.
• Ensure accuracy when entering meter data into project management software [MOSS].
• Assess plumbing, electrical, and gas requirements for equipment installation.
• Perform daily testing and inspection of tools and equipment, adhering to safety protocols.
• Evaluate construction sites and retrofit properties to support automated metering systems, IoT devices, and access control systems.
• Provide technical product support and organize data into report formats for clients.
• Establish positive customer relationships and ensure satisfaction through prompt arrival, technical expertise, and professionalism.
• Coordinate site visits with project managers and property managers, prepare expense reports and site visit recaps, and participate in team meetings.
• Collect necessary due diligence from clients, including prior biller and submeter information for retrofit projects.
  
  
  
  

Knowledge/Skills/Abilities

• Customer Interaction: Experienced in roles involving customer interaction, highly self-motivated with strong passion and enthusiasm.
• Problem-Solving: Excellent problem resolution and analytical skills, capable of efficiently troubleshooting technical problems and effectively communicating solutions to non-technical stakeholders.
• Work Environment: Proven ability to excel in a fast-paced environment, handling complex issues while remaining composed under pressure.
• Technical Expertise: Vendor-certified expertise in Tehama, Inovonics, Next Century, Aclara, and Cerenti metering systems.
• Construction Knowledge: Comprehensive understanding of construction, plumbing, and electrical work, particularly in relation to submetering systems.
• Technical Enthusiasm: Genuine enthusiasm for technology, dedicated to refining skills.
• Software Proficiency: Proficient in Microsoft 365 (Teams, OneDrive, Word, Excel, Outlook), TCP/IP, router networking, RF knowledge, and electrical troubleshooting, with the ability to read low voltage wiring and control flow diagrams.
• Building Systems: Proficient in Building Automation Systems, Smart Grid Electronics, and HVAC controls, including software engineering, commissioning tools, DCC controllers, and field devices. Skilled in integrating proprietary controls platforms with advanced submetering systems.
• Networking: Skilled in IT networking, structured cabling, networking principles, and wireless protocols.
• Certifications: HVAC and/or Low Voltage certification, expertise in using a voltmeter and toning out lines.
• Smart Grid Systems: Experience with proprietary controls and Electrical Smart Grid Systems, including brands like Trane, Johnson Controls, Honeywell, Siemens, Distech, Dakin, Eaton, and GE.
• System Experience: At least 2 years of experience with BACnet or Modbus systems.
  
  
  
  

PHYSICAL DEMANDS AND WORKING CONDITIONS

• Work in all-weather environments.
• Perform physical activities such as walking, kneeling, twisting, turning, stooping, reaching, bending, and climbing a 10-foot ladder.
• Drive without restrictions, including at night and for long durations.
• Travel up to 75% of the time, including overnight stays.
• Lift up to 50 lbs.
• Remote position with availability from 8:00 a.m. to 5:00 p.m. in the respective time zone.
• Flexible to work overtime as needed to meet deadlines.
  
  
  
  

Salary And Benefits

• RealPage provides a competitive salary package along with a comprehensive benefit plan that includes:
• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Professional development opportunities.
• Performance-based bonus based on position.
  
  
  
  

Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.

Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Software Development and IT Services and IT Consulting

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