Sr Strategy & Operations Manager, Customer Marketing

Adobe; San Francisco (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

Adobe is seeking an experienced operations professional to steward the operating rhythm for the customer group and prepare senior leaders for key meetings and leadership forums.

This role requires coordinating governance, cross‑functional collaboration, and portfolio management to drive informed decisions and budget alignment across the marketing organization.

Qualifications

• 7+ years’ experience in business operations, marketing operations, or program management.
• Experience in large, matrixed organizations with cross‑functional teams.
• Strong communication and influence skills, comfortable managing up, across, and down.

Responsibilities

• Steward the operating rhythm of the customer group, ensuring forums exist, run well, and produce decisions
• Prepare the Sr. Director/Director of Customer Group Marketing for key meetings and leadership forums
• Maintain and evolve governance models, ensuring roles and workflows are clear
• Act as the operational point of contact for cross-functional teams
• Support the quarterly planning process for the customer segment
• Maintain a portfolio-wide view of all workstreams and planning horizons
• Track the health of key planning deliverables, risks, and interdependencies
• Aggregate and synthesize performance signals, data, and insights into a coherent view
• Identify patterns, gaps, and risks, translating them into clear recommendations
• Maintain portfolio-level insight into the marketing budget, tracking allocation against strategic priorities
• Liaise with Finance and Agency Ops for compliance, accurate forecasting, and timely resolution of funding issues

Skills

Cross-functional collaboration

Communication skills

Operations program management

Job description

What You’ll Do

• Steward the operating rhythm of the customer group, ensuring forums exist, run well, and produce decisions
• Prepare the Sr. Director/Director of Customer Group Marketing for key meetings and leadership forums
• Maintain and evolve governance models, ensuring roles and workflows are clear
• Act as the operational point of contact for cross-functional teams
• Support the quarterly planning process for the customer segment
• Maintain a portfolio-wide view of all workstreams and planning horizons
• Track the health of key planning deliverables, risks, and interdependencies
• Aggregate and synthesize performance signals, data, and insights into a coherent view
• Identify patterns, gaps, and risks, translating them into clear recommendations
• Maintain portfolio-level insight into the marketing budget, tracking allocation against strategic priorities
• Liaise with Finance and Agency Ops for compliance, accurate forecasting, and timely resolution of funding issues

What You Need to Succeed

• 7+ years’ experience in business operations, marketing operations, or program management
• Proven experience in large, matrixed organizations with cross‑functional teams
• Strong communication and influence skills, comfortable managing up, across, and down

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic.