Sr. Strategic Account Director

Mira Commerce, Inc.; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Mira Commerce, Inc. is seeking a Senior Leadership role focused on strategic business consulting and account management in a fully remote setting. Candidates should have 8-10+ years of experience, a proven ability managing $2M-$5M+ in business, and expertise in ecommerce technologies. Responsibilities include developing strategic roadmaps, leading business reviews, and managing client relationships. This position requires strong financial modeling skills, exceptional presentation abilities, and a Bachelor’s degree, with MBA preferred. US work authorization is mandatory.

Qualifications

• 8-10+ years of senior leadership experience in account management or strategic consulting.
• Proven track record managing a $2M-$5M+ book of business.
• Deep experience in B2B industrial commerce or high-velocity retail.

Responsibilities

• Develop and maintain a strategic roadmap for clients.
• Conduct periodic business reviews and recommend optimizations.
• Own the P&L for accounts and manage contract negotiations.

Skills

Account Management

Strategic Consulting

Ecommerce Expertise

Financial Modeling

Presentation Skills

AI Implementation

Education

Bachelor's degree

MBA or advanced certification

Tools

GA4

Salesforce

BigCommerce

Shopify Plus

Job description

United States, Fully Remote - Full Time Position

About The Job

Type of Contract: Full Time (not outsourcing)

Location: United States, fully remote.

Key Responsibilities

1. Strategic Business Consulting

• Growth Roadmapping: Develop and maintain a rolling 12-month strategic roadmap for each client, aligning technical initiatives with business KPIs (Conversion Rate, AOV, LTV).
• Performance Analysis: Conduct periodic business reviews using data (GA4, platform analytics, etc.) to identify leakages in the client's commerce funnel and recommend optimizations.
• Industry Leadership: Stay at the forefront of ecommerce trends including Composable Commerce, AI personalization, and unified retail to serve as a trusted advisor on what’s next.
• Quarterly Business Reviews (QBRs): Lead high-impact QBRs that focus on business results, strategic shifts, and long-term vision rather than tactical task lists.

2. Commercial Growth & Account Health

• Revenue Ownership: Own the P&L for a portfolio of accounts, with a direct focus on achieving annual upsell, cross-sell, and retention targets.
• Expansion Strategy: Proactively identify gaps in the client’s tech stack or marketing strategy and propose Mira services to fill them.
• Contract Management: Lead the negotiation and creation of work orders and service agreements, ensuring they are commercially sound for Mira and provide high value for the client.
• Escalation Leadership: Act as the ultimate commercial escalation point for client concerns, ensuring that high-level issues are resolved while maintaining a positive long-term relationship.

3. Pre-Sales & Brand Authority

• Strategic Pitching: Represent Mira in pre-sales engagements as the "Strategic Lead," helping prospects visualize the long-term partnership and business outcomes.
• Proposal Architecture: Partner with the Sales team to craft tailored value propositions and strategic solutions for high-priority prospects.
• Subject Matter Expertise: Contribute to Mira’s market authority by participating in webinars, case studies, or internal training sessions on commerce best practices.

4. Internal Synergy & Advocacy

• The "Strategic Filter": Provide a business lens to internal delivery teams, ensuring that technical solutions are optimized for the client’s specific commercial goals.
• Portfolio Health Tracking: Monitor the "pulse" of accounts, providing early warnings to leadership regarding potential churn or resource needs.
• Knowledge Sharing: Mentor junior team members on consultative selling and strategic account management techniques.

Requirements

• 8-10+ Years of Senior Leadership: Proven experience in Account Management or Strategic Consulting within an Ecommerce/Digital Marketing agency; "brand-side" experience (e.g., VP of Ecommerce or Head of Growth) is highly valued.
• Commercial Track Record: Demonstrated success managing and growing a $2M-$5M+ book of business through aggressive organic expansion and strategic cross-selling.
• Vertical Expertise: Deep experience in B2B Industrial commerce (complex logic, ERP integrations) or high-velocity retail sectors.
• Modern Commerce Stack: Expert-level understanding of BigCommerce, Shopify Plus, Adobe Commerce, and Salesforce, with a strong focus on MACH/Composable architectures.
• The "Glue" of Ecommerce: Working knowledge of commerce platforms and systems - including CMS, PIM, DAM, ERP, OMS, Search, iPaaS and other.
• AI & Innovation: Experience implementing AI-powered discovery, personalization platforms, and predictive analytics, including an understanding of AI governance and data privacy.
• C-Suite Data Narrative: Advanced ability to translate complex data (GA4, BI tools) into a strategic narrative that justifies business decisions to CEOs and CFOs.
• Financial Modeling: Ability to build ROI/TCO models and business cases to defend technical investments and transformation projects.
• Strategic Authority: Exceptional presentation skills with the "consultant’s backbone" - the ability to respectfully challenge a client’s thinking to drive superior business outcomes.
• Thought Leadership: A track record of contributing to the broader commerce community through public speaking, whitepapers, or webinars.
• Educational Foundation: Bachelor’s degree required; MBA or advanced business strategy certification preferred.
• US work authorization is mandatory.
• Fluency / proficiency in spoken and written English is mandatory.