Sr. Store PRO

NAPA; Westbrook (ME); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Outstanding health benefits

401K

Career development and growth

Job summary

NAPA in Westbrook, ME is seeking a Parts Professional to provide prompt, courteous service in-store and over the phone. You will look up parts in catalogs or POS, process orders accurately, and advise customers on solutions while maintaining store standards and POS proficiency.

You should hold an ASE Parts Specialist certification, communicate effectively, and be able to lift up to 60 pounds. The role requires retail hours at multiple store locations and a strong customer-service mindset.

Qualifications

• High School Diploma or equivalent required.
• Be ASE Parts Specialist (automotive) certified.
• Able to understand part numbers and line codes for proper selection and delivery.
• Demonstrate excellent communication and organizational skills.
• Capable of operating a vehicle with manual transmission.
• Be able to work retail hours at any store location.

Responsibilities

• Provide prompt, courteous service in person, over the phone, or by email.
• Look up parts using catalogs or POS system and process orders accurately.
• Advise customers on parts to meet their needs and resolve technical questions.
• Maintain knowledge of products, warranties, sales programs, and policies.
• Perform stock ordering, report overages/shortages, and maintain store appearance.
• Participate in training and assist store personnel as needed.

Skills

ASE Parts Specialist

Excellent communication

Organizational skills

Manual transmission vehicle

Lifting up to 60 lbs

Part numbers & line codes

POS system navigation

Cash handling

Education

High School Diploma or equivalent

Tools

TAMS POS system

Adding machine

Cataloging

Job description

NAPA is a Parts Store and So much more! We are driven to have the best people on our team to get the right parts to the right place at the right timeThe Role:A Parts Professional provides prompt and courteous service to all customers over the telephone, in the store, or in the dealer’s shop. Looks up the parts application in catalogs or POS system. Processes orders for customers with a high degree of accuracy, efficiency, and courtesy. Assists and advises customers on how to best meet their needs, often dealing with questions and problems of a highly technical nature. Exhibits a thorough knowledge of products, performance standards, warranties, sales programs, and operating policies. Serves as a resource for advice to other store personnel A Day in the life:Implements appropriate sales practices such as greeting customers, demonstrating product knowledge, and ability to quickly understand customer’s needsMaintains customer satisfaction by serving all customers, securing right part, and resolving customer issuesDemonstrates professional attitude, conduct, and appearanceMaintains POS computer abilities by learning and applying how to use catalog and system, practicing asset security/loss prevention controls, and understanding store’s pricing methodsProvides sales support functions by processing salespersons’ stock orders, reporting overages/shortages/damaged merchandise, and ensuring the good appearance of store and displaysParticipates in training as needed and requiredPerform all other associated tasks as assigned by managementWhat you’ll need:High School Diploma, or equivalent, requiredAble to establish and maintain good relations with customers by providing courteous, efficient, and professional serviceBe functionally literate and capable of understanding and recognizing part numbers and line codes to ensure proper selection and delivery of parts, including identifying sequences of numbers and letters accurately and rapidlyDemonstrate excellent communication and organizational skillsEnjoy working with people in a fast-paced setting; be competitive, yet have the ability to work calmly under pressureBe ASE Parts Specialist (automotive) certifiedHave a working knowledge of the part of the city the store services and be able to operate a vehicle equipped with a manual transmissionAble to work retail hours at any store location as assigned by managementAnd if you have this, even better:Capable of operating TAMS point-of-sale system and catalogingAble to use the adding machine and process cash, check, and credit card transactionsVisually capable of recognizing and distinguishing letters and numbers and remembering their sequencingAble to work on feet (stand and walk) for an entire assigned work shiftCapable of lifting and moving parts and boxes of up to 60 poundsAble to repeatedly bend or stoop to floor-level shelves and able to reach upper shelves (ten feet) with use of stool or ladder when necessaryAble to move engine blocks, core barrels, and other heavy equipment with moving aids designed to move such items, including hand trucks, barrel dollies, hydraulic lifts, etcWhy NAPA may just be the right place for you:Outstanding health benefits and 401KStable company Fortune 200 with a “family” feelCompany Culture that works hard yet takes care of employeesOpportunity for accessing multiple career paths, ongoing development, with support from leaders and your teamNot the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.