Sr. Staff Site Reliability Engineer (R5803)

Shieldai; San Mateo (CA); On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

Bonus

Benefits

Equity

Job summary

Shield AI is seeking an experienced SRE lead to establish and mature the reliability program across our cloud infrastructure and platform services. You will define SLIs/SLOs, improve observability, and ensure production systems operate and recover predictably.

This is a deeply technical, hands-on role. You will investigate failures, enhance tooling, drive root-cause analysis, and mentor teams toward a reliability-first mindset.

Qualifications

• 7+ years of experience in SRE, software/infra engineering or related fields.
• Experience operating production services with defined availability requirements.
• Experience implementing SLIs/SLOs, monitoring, alerting, and incident response.
• Experience designing and operating infrastructure in AWS or another cloud.
• Experience with infrastructure-as-code and automated provisioning.
• Experience supporting containerized applications and distributed systems.
• Experience developing tooling using Python, Go, or similar language.
• Ability to diagnose complex failures across apps, infra, networking, and services.
• Experience leading incident response and guiding technical vision.

Responsibilities

• Define and implement reliability targets and measures (SLIs/SLOs).
• Build and improve monitoring, logging, alerting, and tracing for services.
• Lead technical response to complex incidents and root-cause analysis.
• Eliminate recurring failure modes with engineering teams.
• Improve resilience through automation, testing, and capacity planning.
• Develop tooling that reduces manual operational work.
• Incorporate reliability requirements into system design with product teams.
• Establish incident response practices for better detection and recovery.
• Mentor engineers in reliability and Cloud Engineering.
• Define and manage short- and long-term SRE roadmap.

Skills

SRE leadership

Production reliability

SLIs/SLOs

AWS / cloud

IaC

Containerized apps

Python/Go tooling

Incident leadership

Technical vision

Tools

Kubernetes

Job description

Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BATaircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube.

Job Description:

Hivemind is looking for an experienced SRE lead to help drive the establishment of our SRE function.

As the SRE lead, you will establish and mature the reliability practices used across our cloud infrastructure and platform services. You will work with Cloud Engineering and product teams to define reliability targets, improve observability, and ensure that production systems can be operated and recovered predictably.

This is a deeply technical, hands-on role. You will investigate complex failures, improve the systems and tooling used to operate our platforms, and turn lessons from incidents into engineering improvements. You will provide technical leadership for reliability engineering, helping teams adopt practices that improve system health without adding unnecessary process.

You will act as a thought-leader and mentor within the Cloud Engineering and Reliability teams to level up teammates and encourage building with a reliability-first mindset.

• Define and implement SLIs, SLOs, and other measures of service reliability
• Build and improve monitoring, alerting, logging, and tracing for infrastructure and platform services
• Lead technical response to complex incidents and drive root-cause analysis through resolution
• Identify recurring failure modes and work with engineering teams to eliminate them
• Improve system resilience through automation, testing, capacity planning, and failure recovery
• Develop tooling and automation that reduces manual operational work
• Partner with product and platform teams to incorporate reliability requirements into system design
• Establish incident response practices that improve detection, diagnosis, communication, and recovery
• Mentor product engineers and drive adoption of strong reliability and operational practices
• Mentor teammates in SRE and Cloud Engineering
• Define and manage short-and-long term SRE roadmap, distributing work across teammates

• 7+ years of experience in SRE, software engineering, infrastructure engineering, or related fields
• Experience operating production services with defined availability and reliability requirements
• Experience implementing SLIs, SLOs, monitoring, alerting, and incident response practices
• Experience designing and operating infrastructure in AWS or another major cloud environment
• Experience with infrastructure-as-code and automated infrastructure provisioning
• Experience supporting containerized applications and distributed systems
• Experience developing operational tooling or automation using Python, Go, or a similar language
• Ability to diagnose complex failures across applications, infrastructure, networking, and dependent services
• Experience leading incident response and root-cause analysis across engineering teams
• Experience leading and executing on technical vision of a team over multi-quarter timelines

• Experience establishing or maturing an SRE function within an engineering organization
• Experience with Kubernetes and cloud-native observability systems
• Experience operating systems in regulated or compliance-driven environments
• Experience with capacity planning, performance analysis, and cloud cost management
• Background supporting shared infrastructure across multiple products or engineering organizations
• Experience with building roadmaps in ticketing systems
• Experience acting as a mentor for other engineers

Full-time regular employee offer package:

Pay within range listed + Bonus + Benefits + Equity

Temporary employee offer package:

Pay within range listed above + temporary benefits package (applicable after 60 days of employment)

Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information.

Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed toequal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.