Sr Staff Engineer - Board and Optics Customer Quality

Marvell Semiconductor, Inc.; California, Santa Clara (MO, CA); On-site; USD 119,000 - 180,000; Full time

Job summary

An innovative company is seeking a Customer Quality Engineer to be the voice of the customer in quality and reliability. In this pivotal role, you will manage customer quality requirements, develop relationships, and drive action to enhance product quality. You will collaborate with cross-functional teams to ensure customer needs are met, lead quality improvement initiatives, and communicate effectively with stakeholders. This position offers an opportunity to make a significant impact in a dynamic environment, where your contributions will help shape the future of technology.

Benefits

Flexible time off

401k

Year-end shutdown

Floating holidays

Paid time off to volunteer

Qualifications

• 5-10 years of experience in optical systems and transceivers.
• Experience in quality and reliability, particularly in optoelectronic packaging.

Responsibilities

• Assess reliability risk and develop qualification plans.
• Lead cross-functional problem-solving activities to improve quality.

Skills

Optical systems experience

Customer-facing technical engineering

Data analysis tools (Excel, JMP)

Communication skills

Problem-solving

Education

Bachelor's degree in Computer Science

Bachelor's degree in Electrical Engineering

Tools

Excel

JMP

Job description

About Marvell

Marvell's semiconductor solutions are the essential building blocks of the data infrastructure that connects our world. Across enterprise, cloud and AI, automotive, and carrier architectures, our innovative technology is enabling new possibilities.

At Marvell, you can affect the arc of individual lives, lift the trajectory of entire industries, and fuel the transformative potential of tomorrow. For those looking to make their mark on purposeful and enduring innovation, above and beyond fleeting trends, Marvell is a place to thrive, learn, and lead.

Your Team, Your Impact

As a Customer Quality Engineer in the Quality organization, you are the voice of the customer for quality and reliability. You will be the key customer facing contact to manage customers' quality requirements and developing customer relationships. You are accountable for the customer's product quality and reliability, identifying plans and driving action to bring Marvell to the number one supplier quality ranking position. You will be responsible for reaching out to the customers to actively assess their needs and driving the best-in-class standards within Marvell.

What You Can Expect

Responsibilities include but are not limited to the following:

• Assess reliability risk, develop and execute to Qualification plans and resolve quality issues

• Interact with cross-functional teams to achieve best in class quality position with customers

• Be the customer quality champion and voice of the customer within Marvell; ensuring customer requirements are understood and met

• Host regular customer engagement activities and proactively share quality health assessment of customer products

• Lead cross functional problem-solving activities (8D) with intent to improve response (TAT) to customers as well as buffer internal organizations from customer involvement

• Drive customer-related quality communications, both reactive and proactive to closure including internal communication to the executive team

• Lead customer quality improvement programs/projects required for customer metrics improvement (quality rank, scorecards via quarterly business reviews)

• Acknowledge and drive closure of all quality-related issues, RMAs, and customer requests ensuring key stakeholders are informed timely of progress

• Be the key communication channel for dedicated quality initiatives such as Product Change Notices (PCNs)

What We're Looking For

• Bachelor's degree in Computer Science, Electrical Engineering or related fields and 5-10 years of related professional experience

• 5+ years of optical systems, transceivers, line cards or similar products industry experience

• Experience in a customer-facing technical engineering role

• Technical knowledge on optoelectronics, module and board products assembly processes; manufacturing and reliability testing experience preferred

• Working understanding of components used in optical transceivers and board products (laser, transimpedance amplifiers, photodiodes, etc)

• Technical knowledge on optoelectronics, transceivers and board products assembly processes, manufacturing and reliability qualification experience is preferred

• Experience in quality and reliability, particularly in optoelectronic packaging processes. Optical component-level failure analysis and manufacturing/reliability-related issues.

• Excellent English verbal, written communication and presentation skills

• Proven ability to intuitively comprehend customer expectations and translate into action

• The ability to work under tight timeframes, prioritize competing activities and deliver results

• Proven ability to effectively collaborate with cross-functional teams; find solutions to complex problems

• Demonstrated track record of delivering results with increasing responsibilities

• Proficiency in data analysis tools (Excel, JMP, etc.)

• Ability and willingness to travel up to 10% as needed (domestic and international)

Expected Base Pay Range (USD)

119,880 - 179,600, $ per annum

The successful candidate's starting base pay will be determined based on job-related skills, experience, qualifications, work location and market conditions. The expected base pay range for this role may be modified based on market conditions.

Additional Compensation and Benefit Elements

At Marvell, we offer a total compensation package with a base, bonus and equity.Health and financial wellbeing are part of the package. That means flexible time off, 401k, plus a year-end shutdown, floating holidays, paid time off to volunteer. Have a question about our benefits packages - health or financial? Ask your recruiter during the interview process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Any applicant who requires a reasonable accommodation during the selection process should contact Marvell HR Helpdesk at [e-mail].

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