Sr. Staff Applications Operations Engineer MBE and MBSE

General Electric; Clearwater (FL); Hybrid; USD 127,000 - 214,000; Full time

Job summary

Join a forward-thinking company as a Senior Model-Based Engineering Application Operations Engineer. In this hybrid role, you'll play a pivotal part in advancing aerospace products by maintaining and optimizing model-based engineering application environments. Collaborate with cross-functional teams to implement innovative solutions that enhance customer satisfaction. Your expertise in MBE processes and tools will be crucial in driving improvements and delivering exceptional performance. If you thrive in a dynamic environment and are eager to make a significant impact, this is the perfect opportunity for you.

Benefits

Healthcare benefits

401(k) with company matching

Tuition assistance

Paid parental leave

Disability insurance

Life insurance

Paid time-off

Qualifications

• 5+ years in IT with a focus on software operations and engineering tools.
• Experience with MBE tools and strong communication skills are essential.

Responsibilities

• Support implementation of Digital Thread and MBSE in new programs.
• Drive customer satisfaction by improving support team quality and training.

Skills

Model Based Engineering

IT Operations

Problem-solving

Communication Skills

Agile Practices

Cassandra Database

Java

Python

Web Application Development

Education

Bachelor’s Degree in Computer Science or STEM

Associate Degree with 8 years experience

High School Diploma with 10 years experience

Tools

Cameo Enterprise Architect

Teamwork Cloud

Microsoft Office Suite

Linux

AWS DevCloud

Job description

Job Description Summary

Elevate your career by joining our team as a Senior Model-Based Engineering (MBE) Application Operations Engineer, where you will play a crucial role in advancing world-class aerospace products. In this dynamic and impactful position, you will be at the forefront of maintaining and optimizing model-based engineering application environments, creating a seamless Digital Thread environment that delivers cutting-edge solutions to our customers. We seek a highly skilled professional with extensive knowledge of MBE processes and applications, capable of deploying and integrating these tools to ensure exceptional performance and customer satisfaction. If you excel in a fast-paced, collaborative setting and are driven to make a significant impact, we want to hear from you!

This is a hybrid role- but open to remote work for candidates in Eastern or Central Time zones

Job Description

Role and Responsibilities

1. Support implementation of the Digital Thread in new program areas needing to implement Model Based Systems Engineering (MBSE)
2. Champion the deployment of new and existing Digital Thread environments, and consult with programs on the implementation
3. Identify, document, and champion engineering automation best practices and improvements which help engineers be more productive
4. Engage strategic vendors of Model Based Systems Engineering technology for application updates and problem solving which address Engineering needs
5. Proactively manage priorities and organize work schedule in a dynamic environment
6. Execute day to day application maintenance, deliver application upgrades and related planning, and deliver user support
7. Responsible for responding/delegating support cases from application customers
8. Configure and troubleshoot application alerts from monitoring tools and follow SOPs to resolve or escalate appropriately
9. Drive customer communication during critical events and lead retrospective meetings
10. Drive a higher level of customer satisfaction by improving support team quality, knowledge, and training
11. Drive root cause investigation implementing any learnings or improvement opportunities
12. Drive projects that improve customer experience, application process or performance with minimal guidance
13. Assist & own the preparation of end user support documentation and knowledge
14. Proactively plan for upcoming changes
15. Provide mentorship and guidance to team members
16. Inform and train all support teams on new/changed processes/services and drive operational process rigor
17. Collaborate with cross functional stakeholders
18. Ensure support team readiness and availability
19. Investigate the possibilities of automation for self-service of end user support
20. Partner with Engineering process owners to align MBE tool capabilities with engineering processes, evaluate, change, and transition to operations.

Required Qualifications

1. Bachelor’s Degree from an accredited College or University in Computer Science or “STEM” Majors (Science, Technology, Engineering and Math) with minimum of 5 years of professional experience, OR associate degree with minimum of 8 years of professional experience OR High School Diploma with minimum of 10 years of professional experience. Professional experience must be in software operations, IT operational or technical engineering.
2. Minimum of 5 years of professional experience in IT
3. Minimum of 2 years of professional experience in the application of engineering tools/solutions Systems Engineering and Model Based Engineering Tools, specifically Cameo Enterprise Architect and Teamwork Cloud
4. Detailed working knowledge (including day to day use on a program) of Modeling tools in the areas of Architecture, Design, and IV&V (e.g. Cameo Enterprise Architect, Teamwork Cloud)
5. Excellent written and oral communications skills including presentation and negotiation skills, preparing management level briefings and summary explanations
6. Proven problem-solving skills and experience
7. NOTE: Military experience is equivalent to professional experience.
8. Eligibility Requirement: Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job.

Desired Qualifications

1. Minimum of 2 years of professional experience with Cassandra database cluster implementation, optimization, and maintenance
2. Experience with Agile or Model Based Engineering practices, tools, and methods
3. Experience working in a multi-site Enterprise environment including facilitating cross organizational solutions in response to diverse objectives
4. Experience with Microsoft Office suite of tools, particularly Excel, Project, and PowerPoint
5. Experience with Linux and AWS DevCloud server deployments
6. Develop technical solutions to complex problems that require the regular use of ingenuity and creativity
7. Enterprise Architect experience
8. Java, Python, Oracle, MySQL, Web Application Development and/or Syndiea skills and experience
9. Understand concepts and demonstrated experience of setting and driving technical direction
10. Familiar with elements of gathering functional requirements
11. Understand technical standards & concepts to apply to project work
12. Interest in current and emerging technologies demonstrated through training, job experience and/or industry activities
13. Proven track record of change agent
14. Ability to multi-task and prioritize work in a dynamic environment
15. Self-directed with demonstrated ability to organize and provide technical leadership for a diverse (both geographic and technical) team

Additional Information:

The base pay range for this position is $127,900-$213,200 USD. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. This position is also eligible for an annual discretionary bonus based on a percentage of your base salary/ commission based on the plan. This posting is expected to close on April 11th, 2025.

Benefits

Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.

General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual.

This role requires access to U.S. export-controlled information. Therefore, for applicants who are not asylees, refugees, lawful permanent residents or U.S. Citizens (i.e., not a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3), otherwise known as a U.S. Person), final offers will be contingent on the ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.

Additional Information

GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf). Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No

#LI-Remote - This is a remote position

GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.