Sr Specialist, Wire Operations

FNBO; Omaha (NE); Remote; USD 36,720 - 58,752; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k with matching contributions

Time Off Programs

Tuition Assistance

Job summary

A regional bank is seeking a Sr Specialist for Wire Operations, responsible for processing wire transactions, verifying activities, and ensuring compliance. Ideal candidates have customer service experience and strong problem-solving skills. This role offers flexibility with remote work options. Competitive compensation is provided, along with benefits like medical insurance and 401k matching.

Qualifications

• High school graduate or GED required.
• Previous customer service experience is essential.
• Excellent verbal and written communication skills required.
• Strong focus on attention to detail and accuracy needed.
• Ability to define problems and provide solutions.

Responsibilities

• Process incoming and outgoing wire transactions.
• Verify and analyze wires to detect suspicious activity.
• Provide inquiry support using effective problem-solving.
• Manage workload based on customer impact and priorities.

Skills

Customer service experience

Verbal and written communication

Time management

Attention to detail

Problem-solving

Multi-tasking

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Join to apply for the Sr Specialist, Wire Operations role at FNBO

2 days ago Be among the first 25 applicants

Join to apply for the Sr Specialist, Wire Operations role at FNBO

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.

Our Modern, Flexible Workplace

We believe in a Modern, Flexible Workplace, and we are continuously exploring advancements in technology and office environments to make it easier to work from anywhere at any time, allowing for more flexibility in where and how you work. We know that choice and flexibility are important to you. We also recognize that flexible and remote positions can become opportunities for military partners, caregivers, and individuals with disabilities to thrive at our company. We invite you to consider what a Modern, Flexible Workplace can mean for you!

It is anticipated that an incumbent in this role will work remotely for three (3) or more days a week and will share a hoteling workspace when working onsite. Work location is subject to change based on business needs.

Summary Of The Job

Monday - Friday - Various shifts: 8:00-5:00, 9:00-6:00 M-F

Process Incoming and Outgoing Wire Transactions for our FNNI Customers and Business Units with moderate supervision. Verify and analyze wires to detect suspicious activity which helps to prevent losses, reduces bank/customer risk, supports customer satisfaction and retention, all while adherence to regulatory rules and timelines. Achieve daily production standards and quality requirements. Manage workload based on customer impact and prioritization guidelines. Provide employee and customer inquiry support by utilizing effective problem solving resolutions. Review defined daily reports and work others to ensure compliance with Reg E.

About This Role

• Demonstrate comprehensive understanding of the Wire system and related processes.
• Thorough knowledge of all functions within respective specialized department to allow for successful rotation of assignments.
• Work closely with Lead and/or Management to prioritize daily work and reporting functions with a goal of increasing efficiencies and improving consistency.
• Problem-solve errors to recommend solutions and process changes to eliminate issues from reoccurring.
• Promote confidence in FNB by providing our business partners with accurate, timely, and professional support.
• Research and resolve incoming calls, email questions regarding policy/procedures, while maintaining defined service levels and requirements in support of Commercial Payments, Treasury, Retail, and other Business Unit representatives.
• Display attention to detail and quality assurance standards.
• Escalate necessary issues to a Lead or Department Manager.
• Continuously look for and escalate opportunities to improve departmental production and accuracy efficiencies.
• Attend and contribute to team meetings.
• Understand the work assignments that enable successful rotating assignments.
• Participate in the departmental cross-training efforts.
• Follow all FNNI compliance and security guidelines when researching issues and resolving disputes.
• Understand and adhere to all bank policy, laws, and regulations applicable to role.
• Demonstrate professional behavior and promote positive working relationships.
• Practice Operations’ values and support the goals and strategic plan.
• Be proactive and respectful in all relationships.
• Foster a supportive team environment.
• Maintain constructive working relationships.
  
  

Required

The Ideal Candidate for This Role:

• High school graduate or GED.
• Previous customer service experience.
• Excellent verbal and written skills.
• Excellent time management skills
• Ability to define problems, establish facts, and draw valid conclusions.
• Focus on attention to detail and accuracy.
• Ability to multi-task as needed.
• Working knowledge of Microsoft Office suite of products.
  
  

Desired

• Working knowledge of Wires and Online Banking functions.
• Supervisory/leadership experience
• Knowledge of diverse banking products and processes.
• Previous experience writing, presenting, and facilitating the training of policies, procedures, and best practices.
  
  

Compensation

Compensation range (base pay): $36,720.00-$58,752.00

This role may have a specific starting pay within this range.

Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.

Benefits Overview

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Time Off Programs
• Health Savings Account (HSA)/Dependent Care
• Employee Banking
• Growth Opportunities
• Tuition Assistance
• Short-Term/Long-Term Disability Insurance
  
  

Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/.

For additional information regarding compensation and benefits, e-mail FNBO at [e-mail]. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.

Job number: R-20250994

Equal Opportunity & Belonging

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey.

Learn more here.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

Click here to download 'EEO is The Law' Self-Print Poster

Click here to download 'EEO is The Law' Supplement for Federal Contractors

Click here to download 'EEO is The Law' GINA Supplement

FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC

FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)

Application Deadline

All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Banking

Referrals increase your chances of interviewing at FNBO by 2x

Sign in to set job alerts for “Operational Specialist” roles.

Omaha, NE $35,000.00-$45,000.00 3 days ago

Operations & Changeover - Part-Time - Baxter Arena

Double: Remote Executive Assistant (Central US)

La Vista, NE $64,000.00-$74,000.00 1 month ago

Supervisor, Operations Business Services

Omaha, NE $78,840.00-$111,650.00 2 weeks ago

Estimating and Operations Support-Kiewit Nuclear Solutions-Lenexa, KS

Omaha, NE $95,000.00-$99,000.00 1 week ago

Omaha, NE $50,000.00-$66,200.00 1 week ago

Omaha, NE $42,000.00-$79,800.00 2 weeks ago

Omaha, NE $55,000.00-$71,000.00 1 month ago

Business Clerk - Kiewit Power Constructors

Nuclear Command, Control, and Communications (NC3) Operations Subject Matter Expert / Task Lead

Jobsite Material Clerk - Kiewit Power Constructors

Omaha, NE $62,400.00-$79,200.00 2 months ago

Project Administrator & Job Costing Specialist

Eligibility Operations Worker - Fremont CSC

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.