Sr. Specialist, Technical Support

MSD; Rahway (NJ); In loco; USD 120.000 - 180.000; Tempo pieno

Descrizione del lavoro

MSD in Rahway, NJ seeks a Senior Specialist to lead and support OT/IT infrastructure initiatives across regulated research, pilot plant and clinical manufacturing environments. You will design, implement, and support automation systems, cybersecurity controls, and system integration to improve reliability and efficiency.

This role requires collaboration with scientists, engineers, quality, and site operations to drive continuous improvements, modernization, and data connectivity across plant

Competenze

• Experience leading IT/OT infrastructure for GMP manufacturing or regulated environments.
• Strong collaboration with scientists, engineers, quality and operations teams.

Mansioni

• Design, implement, maintain, and support secure OT environments for GMP manufacturing and pilot facilities.
• Lead automation and infrastructure projects with technical requirements, estimates, and implementation strategies.
• Collaborate with automation engineers, scientists, and vendors to translate operational needs into scalable solutions.
• Provide advanced technical support for OT systems including troubleshooting and incident management.
• Develop IT/OT architecture documentation including network topologies and system integrations.
• Engage with vendors and system integrators to assess and deploy automation solutions.

Conoscenze

IT/OT infrastructure

Industrial automation

SCADA

DeltaV DCS

PI Historian

OT cybersecurity

networking

troubleshooting

root cause analysis

vendor collaboration

Strumenti

DeltaV

SCADA

MES

PI Historian

Virtualization

Descrizione del lavoro

Job Description

RaDS IT Development Science & Clinical Supplies (DSCS) is seeking an experienced Senior Specialist to lead and support Operational Technology (OT), industrial automation, process controls, and IT/OT infrastructure initiatives within regulated research, pilot plant, and clinical manufacturing environments. This role is responsible for the design, implementation, integration, and lifecycle support of automation and control systems that enable reliable, compliant, and efficient plant operations.

The successful candidate will work across current and emerging plant automation technologies, including PLCs, HMI, SCADA, DCS/DeltaV, MES, PI Historian, virtualization platforms, industrial networking, OT cybersecurity, and system integration. The role requires close collaboration with scientists, engineers, infrastructure teams, quality organizations, vendors, and site operations to enhance system reliability, operational efficiency, and business productivity.

In addition, the role drives proactive troubleshooting, infrastructure modernization, and continuous improvement efforts that support biologics development and clinical manufacturing operations. As a key technology leader for the Rahway site, the incumbent will collaborate closely with scientists, engineers, site operations, quality, infrastructure teams, architects, and external vendors to enhance system reliability, operational efficiency, productivity, and overall business value.

Key Accountabilities

• Strong advocate & drive continuous improvement of IT/OT infrastructure supporting plant automation, process control, and manufacturing operations by identifying technology gaps, optimization opportunities, and modernization initiatives.
• Design, implement, maintain, and support secure OT environments for GMP manufacturing and pilot plant facilities, including industrial control systems, network infrastructure, and cybersecurity controls.
• Lead or contribute to automation and infrastructure projects by developing technical requirements, project estimates, commissioning readiness plans, and implementation strategies.
• Collaborate with scientists, process engineers, automation engineers, controls specialists, infrastructure teams, and vendors to translate operational requirements into scalable technical solutions.
• Support and influence solution architecture for automation ecosystems, including industrial control systems, SCADA platforms, MES, PI Historian, virtualization environments, industrial networks, cloud-connected services, and on-premises infrastructure.
• Provide advanced technical support for automation and OT systems through troubleshooting, incident management, root cause analysis, and continuous service improvement activities.
• Develop and maintain IT/OT architecture and infrastructure documentation, including network topologies, server environments, virtual platforms, backup and recovery solutions, data interfaces, and system integrations.
• Partner with various Business Automation stakeholders & Product teams, to evaluate and implement automation technologies that improve research, pilot plant, and manufacturing capabilities while enabling data connectivity and operational insights.
• Engage with equipment manufacturers, automation vendors, system integrators, and technology suppliers to assess, select, and deploy industrial automation solutions.
• Support investigations, diagnostics, and issue resolution activities while working closely with infrastructure, engineering, cybersecurity, quality, compliance, and risk management teams to ensure reliable and compliant operations
• Build, maintain, and support OT infrastructure for GMP manufacturing and pilot plant operations, including secure industrial networks, control systems, and OT compliance standards & best practices.
• Provide technical support for automation systems, control systems, and OT infrastructure, including troubleshooting, incident resolution, root cause analysis, and continuous service improvement.
• Design and develop secure Human-Machine Interface (HMI) application components within the IT/OT platforms (DeltaV DCS, control Historian, Programmable Logic Controller (PLCs))
• Support integration of OT and HMI applications with gateways, control systems, and communication protocols
• ROBO administration, Server builds and Backup and recovery
• Local Network support -Access switch provisioning and trouble shooting.