Sr Specialist - Systems Engineering

Charles Schwab; Austin (TX); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

401(k) with company match

Employee stock purchase plan

Paid time off and sabbatical program

Parental leave and family benefits

Tuition reimbursement

Job summary

Charles Schwab in Austin, TX is seeking a skilled observability engineer to build and support telemetry across data center and cloud environments. You will implement metrics, logs, traces, and dashboards, and help improve platform reliability with modern delivery practices.

The role requires 3+ years in systems or production engineering, strong scripting in Python, Ansible, Bash, and experience with enterprise observability tools. This is an on-site role with a strong emphasis on collaboration.

Qualifications

• Bachelor’s degree or equivalent practical experience in CS/CE/IS or related field.
• 3+ years in systems, platform, software, infrastructure, site reliability, or production engineering.
• Foundational observability concepts including metrics, logs, alerts and dashboards.
• Experience with enterprise observability tools such as Splunk, Grafana, Prometheus, AppDynamics, or similar.
• Hands-on with Python, Ansible, Bash and REST APIs.

Responsibilities

• Engineer and support observability platforms across data center and cloud environments.
• Collect and analyze metrics, logs, traces, and events to improve telemetry and service health.
• Automate operational tasks using Python, Ansible, and shell scripting.
• Collaborate with application, infrastructure, cybersecurity, and operations teams to resolve issues and drive improvements.

Skills

Observability concepts

Problem solving

Communication

Automation

Education

Bachelor’s degree in Computer Science or related field

Tools

Splunk

Grafana

Prometheus

Python

Ansible

Bash

Git

CI/CD

Kubernetes

Job description

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together. We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

Schwab Technology Services enables the future of how clients manage their money through innovative, reliable technology products and services. This role supports enterprise observability capabilities that help teams understand the health, performance, and reliability of critical technology across data center and Cloud/SaaS environments.

You will engineer and support observability platforms that collect and analyze metrics, logs, traces, and events, while improving telemetry integrations, platform reliability, data quality, and service-health insights. Using Python, Ansible, shell scripting, APIs, and modern delivery practices, you will automate repeatable operational work and help deliver scalable, supportable solutions.

Success requires strong problem solving and sound decision making as you troubleshoot complex issues, manage platform changes, and improve operational resilience. You will collaborate across application, infrastructure, cybersecurity, and operations teams, adapting to evolving priorities while helping drive issues and improvements through resolution.

What you have

Required Qualifications

• Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or a related field, or equivalent practical experience.
• 3+ years of relevant experience in systems, platform, software, infrastructure, site reliability, or production engineering.
• Foundational knowledge of observability concepts, including metrics, logs, events, dashboards, alerting, and service health.
• Experience supporting enterprise observability platforms such as Splunk, Grafana, Prometheus, ITRS Geneos, AppDynamics, ThousandEyes, Moogsoft, or xMatters.
• Hands‑on experience with Python, Ansible, and shell scripting such as Bash for system management and automation, including REST APIs and JSON or YAML.
• Foundational Linux or Windows administration and troubleshooting experience, with knowledge of networking, DNS, certificates, and identity or access controls.
• Experience with Git, code review, CI/CD, automated testing, and configuration or infrastructure as code.
• Experience using approved AI tools and appropriately validating outputs for accuracy, security, privacy, and data‑handling requirements.
• Strong technical troubleshooting, problem‑solving, documentation, communication, and collaboration skills, with the ability to prioritize work, exercise sound judgment, and elevate appropriately.

Preferred Qualifications

• Experience deploying and managing telemetry agents, collectors, forwarders, or gateways, including OpenTelemetry or OTLP.
• Experience with Splunk Enterprise or Splunk Cloud, or Grafana technologies including Alloy, Prometheus, Loki, Tempo, or Mimir.
• Experience with GCP, AWS, or Microsoft Azure and cloud‑native technologies such as Kubernetes and containers.
• Experience with Kafka or comparable event‑streaming technologies.
• Familiarity with Terraform, Helm, or similar infrastructure automation and delivery technologies.
• Understanding of telemetry governance and ITIL‑aligned incident, problem, change, or knowledge‑management practices.
• Experience working within a regulated enterprise or financial‑services environment.
• Relevant certifications in observability platforms, GCP, AWS, Microsoft Azure, Kubernetes, Linux, automation, or Site Reliability Engineering.

In addition to the salary range, this role is eligible for bonus or incentive opportunities.

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28‑day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance