Sr Specialist - Service Support (SD)

The Charles Schwab Corporation; Omaha (NE); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k) match

Employee stock purchase plan

Sabbatical after 5 years

Tuition reimbursement

Health, dental, and vision insurance

Paid parental leave

Job summary

The Charles Schwab Corporation in Omaha, NE, is seeking a Network Operations Engineer to join the IT Operations Command Center. You will monitor and triage production networks and systems, handling incident and change tasks to keep critical services running smoothly.

Preferred candidates have 1–3 years in large data centers, Unix/Windows OS knowledge, scripting skills (Perl/PowerShell), and familiarity with Remedy/SmartIT. This on-site role offers a demanding schedule and growth opportunities.

Qualifications

• Bachelor’s degree in computer science or related discipline with IT focus or equivalent experience.
• 1–3 years in a large 24x7 data center ops environment (1000+ servers).
• Experience with load balancers and server/service port management.
• Knowledge of network concepts and basic troubleshooting commands.
• Unix/Windows Server OS knowledge with paging, IPC and file systems.
• Some scripting experience (Perl/PowerShell).
• Familiarity with Remedy/SmartIT or similar service tools.
• Strong problem solving and restorative skills.

Responsibilities

• Serve as primary contact for Schwab IT operations teams in the Command Center.
• Monitor enterprise alerts and manage incidents, problems and changes.
• Provide initial triage during events and post-event reviews.
• Ensure production environments operate reliably and efficiently.
• Support 24/7/365 mission-critical operations.

Skills

Network concepts

UNIX/Windows

Scripting

Load balancers

NFS/NIS

Incident management

ITIL

Education

Bachelor’s degree in computer science or related discipline

Tools

Remedy/SmartIT

Job description

Your Opportunity

Schwab remains committed to providing increased visibility to career growth opportunities and job requirements. This posting announcement is part of increased transparency and while all qualified applicants will be reviewed and considered, this organization has a preferred candidate identified for this role.

At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location.

The Network Operation Engineer is the primary point of contact for Schwab’s technology teams. The position works in the Information Technology Operations (ITO) Command Center and participates in the technical administration of network systems, as well as assisting with monitoring enterprise-wide alerts, performing incident, problem and change management work, this includes providing initial triages during an event and post review after an event. The role ensures production systems’ environment operate reliably and efficiently. This team is one of five supporting 24/7/365 mission-critical operations, and this role will operate the hours of 1:00 pm- 1:30 am ET, Friday to Sunday.

What you have

To ensure that we have fulfilled our promise of 'challenging the status quo,' this role has specific qualifications that successful candiates should have.

Required Qualifications:

• Bachelor’s degree in computer science, or related discipline with an information technology focus or equivalent experience.


• 1-3 years of experience in a large 24x7 high availability data center operations environment (1000+ servers)


• Possess specialized knowledge and understanding of network and server operating systems normally obtained through formal technical training


• Experience working with load balancers, to add/remove servers and/or service ports from load balancers.


• Solid knowledge in network concepts; ability to configure NFS and NIS, use of basic network commands for troubleshooting/DNS validation and basic routing concepts.


• A working knowledge of UNIX and Windows Server-based operating systems with strong background with paging and swapping, inter-process communication, devices and what device drivers do and file system concepts.


• Fundamentals on writing scripts in some administrative languages (Perl, PowerShell).


• Familiarity with Remedy/SmartIT or similar service management tools.


• Strong problem solving and decision-making skills focusing on efficient service restoration.


• Ability to pay close attention to details while performing technically detailed tasks.


• IT management experience with process development and improvement.


• Experience in implementing key IT standardized processes and methodologies (ITIL, Event Management, Incident, Problem and Knowledge Management).


• A change agent and forward thinking, ability to influence team with continuous operational process and technology changes.

Preferred Qualifications:

• 5-7 years of network hands-on experience in a large 24x7 high availability data center environment (1000+ servers)


• Experience in hybrid cloud or multi-site networks


• Knowledge of AWS, GCP, and Azure Cloud administration.


• Proficiency in programming languages like Python or Perl is a plus


• Ability to prioritize tasks in high-pressure environments


• Strong communication across teams and technical levels


• Applies specialized expertise to support initiatives that optimize performance


• Writes concise, well-structured, and engaging business documents

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan


• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions


• Paid parental leave and family building benefits


• Tuition reimbursement


• Health, dental, and vision insurance