Sr Specialist, Sales Support

Canon-Medical-Systems; Boca Raton (FL); On-site; USD 76,000 - 114,000; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day attire program (cas

Volunteer opportunities to give back

Swag! Canon welcome kit

Job summary

Canon U.S.A., Inc. in Boca Raton, FL is seeking a Sr Specialist, Sales Support to be the main point of contact for Strategic Accounts in the Offer to Order process. You will manage workload, coordinate with sales teams, and drive deals through the configurator with cross-department collaboration.

The role requires a Bachelor's degree and 5+ years of related experience, strong communication, and project management skills, with a base salary range of $76,150 to $114,050 per year.

Qualifications

• Must be able to communicate/work within all levels of the company.
• Must be able to build strong relationships with team members and internal customers.
• Must be able to multitask, meet strict deadlines, and work effectively under pressure.
• Strong knowledge of the systems and processes.
• Strong Project Management skills.
• Strong troubleshooting/problem solving skills/solution implementation.
• Detail oriented, well organized, strong follow up skills.

Responsibilities

• Be the main point of contact for Strategic Accounts in the Offer to Order process.
• Manage, distribute, and track department workload to move deals quickly through the process.
• Communicate with sales representatives to obtain information to create a deal in Deal Configurator.
• Collaborate with sales support and other departments to complete deals.
• Track deals through each phase and notify the sales team of progress.
• Identify and report issues in Deal Configurator or process challenges.
• Ensure proper tracking and efficiency of deals.
• Retain all deal related email per process.
• Meet regularly with the sales support team to record deals and discuss challenges.
• Collaborate within the team to improve processes and resolve system issues.
• Train specialists and assist with complex deals.
• Provide phone training to reps and specialists on processes.
• Collaborate with product managers on product structure issues.
• Cross-train within the sales support team.

Skills

Relationship building

Communication

Multitasking

Deadline management

Troubleshooting

Education

Bachelor's degree in a relevant field

Tools

Deal Configurator

Job description

About this position

Sr Specialist, Sales Support

US-FL-Boca Raton

Job ID: 35132

Type: Full-Time

# of Openings: 1

Category: Sales Support

Boca Raton/Ft. Lauderdale, FL

About the Role

Responsible for being the main point of contact for Strategic Accounts in the Offer to Order process. Responsible for managing, distributing, and tracking department workload to assure that all deals are moved through the process as quickly and seamlessly as possible.

Your Impact

• Assures that all Strategic Accounts are being handled by the guidelines set forth by management.
• Manages, distributes, and tracks the workload to assure that all deals are handled efficiently.
• Communicates with the sales representatives and members of their team to obtain the necessary information to create a deal in Deal Configurator.
• Collaborates with members of the sales support team, and other departments as needed, to obtain or convey necessary information to bring the deal to completion.
• Tracks the deal through each phase of the process to keep it moving through to completion. Notifies the sales team of progress.
• Identifies and reports issues found within Deal Configurator or challenges within the process.
• Ensures proper tracking and efficiency of deals.
• Retains all deal related email in accordance with current process.
• Met at regular intervals with the sales support team to record deals, discuss challenges, and share knowledge.
• Collaborates within the sales support team to implement improved processes and develop better relationships with other departments. When necessary, work with other departments to resolve system and process issues.
• Trains specialists and assists with complex deals.
• Provides phone training to representatives and specialists at their request. Explains processes and special circumstances that may be in their deals.
• Collaborates with product managers on product structure issues.
• Cross-trains within the sales support team.

About You: The Skills & Expertise You Bring

Bachelor's degree in a relevant field or equivalent experience required, plus 5 years of related experience.

• Must be able to communicate/work within all levels of the company.
• Must be able to build strong relationships with team members and internal customers.
• Must be able to multitask, meet strict deadlines, and work effectively under pressure.
• Strong knowledge of the systems and processes.
• Strong Project Management skills.
• Strong troubleshooting/problem solving skills/solution implementation.
• Detail oriented, well organized, strong follow up skills.

We are providing the anticipated base salary range for this role: $76,150.00-114,050.00 annually.

Company Overview

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

Who We Are

Where Talent Fosters Innovation.

Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

• Employee referral bonus
• Employee discounts
• Dress for Your Day attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you cant get anywhere else

Based on weekly patent counts issued by United States Patent and Trademark Office.

All referenced product names, and other marks, are trademarks of their respective owners.

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers site https://www.usa.canon.com/about-us/life-at-canon , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon .