Sr Specialist Retail Operations

SAS Retail Services, Inc.; Tacoma (WA); On-site; USD 67,000 - 84,000; Full time

Benefits offered by this job

Autonomy

National impact

Travel opportunities

Job summary

SAS Retail Services, Inc. is seeking a Sr Specialist Retail Operations to lead complex remodel projects across divisions and ensure execution quality. You will drive day-by-day planning, labor sequencing, and cross-functional coordination in a national role with travel across multiple markets.

You'll mentor Remodel Coordinators, report KPIs to leadership, and shape standardized practices while partnering with store leaders to protect shopper experience and store readiness.

Qualifications

• Bachelor's degree is required.
• 6-8 years in retail remodel/reset execution or field retail operations.
• Willingness to travel is required.
• Proficiency with Excel and standard retail reporting tools.

Responsibilities

• Lead day-by-day planning, labor sequencing, and stakeholder coordination for complex remodel projects.
• Manage 12-week GO/NO-GO, labor scheduling, and pre-walks to protect execution quality at scale.
• Bridge coordination gaps between construction timelines, reset teams, and store readiness on high-complexity remodel projects.
• Provide direct coaching and best-practice guidance to division-based Remodel Coordinators.
• Serve as a national feedback channel to leadership, identifying cross-divisional inefficiencies and scaling standardized practices.
• Track and report on national KPIs tied to productivity, execution adherence, and disruption reduction.
• Support bench development and succession planning by identifying high-potential field leaders.

Skills

Remodel/reset execution

Labor planning

Stakeholder coordination

Coaching

Autonomy

Excel proficiency

Education

Bachelor's degree

Tools

Excel

Job description

Sr Specialist Retail Operations

Job Locations

US-CO-Denver | US-WA-Tacoma | US-ID-Boise | US-IL-Chicago | US-CA-Irvine | US-TX-San Antonio

Compensation & Contract

Salary minimum: USD $67,000.00/Yr.

Salary maximum: USD $84,000.00/Yr.

Contract type: Full Time

Summary

Sr Specialist Retail Operations

Retail remodels are complex, high-stakes, and unforgiving. Gondola resets, adjacency changes, and store-flow projects only work when construction crews, reset teams, and store leaders are all in sync. In this role, you're the expert we send in to make sure they are.

You'll deploy into divisions at peak remodel volume, take control of the plan, and leave the team stronger than you found it. It's a national role with real influence and a lot of variety: every division has its own equipment, permitting, and leadership style, and you'll learn to read each one fast.

What you'll do

• Step into the busiest divisions and run day-by-day planning, labor sequencing, and stakeholder coordination for complex remodel projects
• Keep projects on track from the 12-week GO/NO-GO through labor scheduling and pre-walks to post-project close-out
• Close the gaps between construction timelines, reset crews, and store readiness, which is where most remodels get into trouble
• Coach and build division-based Remodel Coordinators, including hands-on training during rapid hiring or backfill periods
• Be the national voice from the field, telling retail operations leadership what's working, what isn't, and which best practices should scale
• Drive measurable results by tracking national KPIs on productivity, execution adherence, and disruption reduction
• Grow future leaders by spotting high-potential field talent and helping them advance

Why this role is worth your attention

• Real impact: your work directly protects execution quality and the shopper experience across multiple divisions
• Influence beyond your own territory: your field insights shape standardized practices at the national level
• Autonomy: you're trusted to operate independently, without daily oversight
• Leadership without the headcount: you'll mentor and guide others and build a bench, with no direct-report administration
• Variety: no two deployments look alike, and you'll keep building your skills as you go
• A seat at the table with a leading company: we're one of North America's leading sales and marketing agencies

You might be a great fit if you

• Have 6-8 years in retail remodel/reset execution or field retail operations
• Know remodel execution cold: day-by-day planning, stakeholder alignment, and labor strategy for gondola resets, adjacency changes, and store-flow projects
• Are energized by ambiguity and can switch contexts quickly across divisions
• Enjoy coaching others and are good at it
• Can turn what you see in the field into clear recommendations for senior leaders
• Are comfortable with Excel, and standard retail reporting tools
• Hold a bachelor's degree
• Are ready for some travel

What the work looks like day to day

This is a hands-on, in-store role. You'll be on your feet for much of the day, in environments that can include refrigerated and freezer areas, and you'll be able to lift, push, and pull up to 50 pounds.

Responsibilities

The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

• Deploys into divisions experiencing peak remodel volume to execute day-by-day planning, labor sequencing, and stakeholder coordination for gondola resets, adjacency changes, and store-flow projects
• Oversees adherence to pre-project, project, and post-project milestones (e.g., 12-week GO/NO-GO, labor scheduling, pre-walks) to protect execution quality at scale
• Bridges coordination gaps between construction timelines, reset teams, and store readiness on high-complexity remodel projects
• Provides direct coaching and best-practice guidance to division-based Remodel Coordinators, including embedded training during rapid hiring or backfill periods
• Serves as a national feedback channel to retail operations leadership, identifying cross-divisional inefficiencies and scaling standardized execution practices
• Tracks and reports on national-level KPIs tied to productivity, execution adherence, and disruption reduction across deployed divisions
• Supports bench development and succession planning by identifying and developing high-potential field leaders for advancement

Qualifications

• Education Requirements: Bachelor's degree
• Experience Requirements: 6-8 years experience in relevant field (Retail Remodel/Reset Execution or Field Retail Operations experience preferred)
• Travel requirement: Some travel expected

Supervisor Responsibility

Direct Reports: This position does not have supervisory responsibilities for direct reports

Indirect Reports: Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports

Required Knowledge and Skills

• Deep expertise in remodel/reset execution: day-by-day planning, stakeholder alignment, and labor strategy across gondola resets, adjacency changes, and store-flow projects
• Ability to operate autonomously across multiple, geographically dispersed teams without daily oversight
• Strong coaching and mentoring ability to develop division-based coordinators
• Skilled at translating field-level observations into process recommendations for national leadership
• Comfort with high ambiguity and rapid context-switching across divisions with differing permitting, equipment, and leadership practices
• Proficiency with the technology platform, Excel, and standard retail operations reporting tools

Environmental & Physical Requirements

Field Requirements: Incumbent must be able to perform the essential functions of the job. Work is performed in a retail in-store environment, which may include working in variable temperatures such as refrigerated areas, freezer sections and deli/bakery areas. The position typically requires the ability to spend 66%+ hours each workday performing the following activities: Engage in considerable physical activity, ability to lift, push and pull up to 50 pounds, stand on feet for long periods of time, use consumer goods products, prepare, and serve food and beverages safely as appropriate for the product demonstration.

Additional Information Regarding Job Duties

Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job positions, or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.

Important Information

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of associates so classified. The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.