Sr. Specialist, Renewal Sales (Portuguese) (Remote)

Concentrix; United States; Remote; USD 34,000 - 40,000; Full time

Job summary

Join a leading global organization as a Sr. Specialist in Renewal Sales, focusing on selling and renewing contracts. This remote role offers extensive training, career growth, and a supportive culture. Ideal for those passionate about customer engagement and sales success.

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Paid training days

DailyPay enrollment option

Health and wellness programs

Mentorship programs

Qualifications

• 2+ years of experience in customer service or sales.
• Must be proficient in Portuguese (Verbal/Written).

Responsibilities

• Achieve revenue-based quota by selling renewals/services.
• Manage high volume of customer contacts through phone and email.

Skills

Problem solving

Customer service

Sales

Portuguese

Tools

Salesforce.com

MS Office

Job description

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Job Title:

Sr. Specialist, Renewal Sales (Portuguese) (Remote)

Job Description

The Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.

A NEW CAREER POWERED BY YOU

Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a remote Sales Representative position at Concentrix is just the right place for you!

As a remote Sales Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What You Will Do In This Role

1. Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up-sell opportunities
2. Provide accurate weekly/ monthly/ quarterly sales forecast
3. Mastery of product knowledge and technical understanding of services to assess client requirements
4. Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
5. Manage external competitive pressures and handle objections to retain customers or win new customers
6. Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
7. Work with your team and management to provide a professional experience during all interactions with customers and prospects
8. Maintain the customer management system (CRM) to ensure all relevant data is captured
9. Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
10. Work with a team and report directly to a Sales Manager

Your Qualifications

1. Must be proficient in Portuguese (Verbal/Written)
2. 2+ years of experience working in a customer service or sales capacity
3. Prior success in achievement of personal and team sales quota/goals
4. Experience in high-volume calling
5. Experience learning new technology and data
6. Problem solving skills
7. Excellent knowledge of MS Office programs
8. Experience working with Salesforce.com or similar CRM
9. Experience or willingness to work from home
10. Must reside in the United States and have a valid U.S. address for residence

What’s In It For You

• The base salary range for this position is $34,100- $39,200, plus a $2000 language premium along with incentives that align with individual and company performance. Benefits include medical, dental, vision insurance, 401(k), paid time off, and paid training days.
• DailyPay enrollment option to access pay "early," when you want it
• Company networking opportunities with organized groups on various diversity topics
• Health and wellness programs
• Mentorship programs
• Work-from-home with company-supplied technologies
• Programs supporting diversity, equity, inclusion, sustainability, and community support
• Celebrations for various company events and initiatives
• A range of other perks and benefits

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career, apply today and join over 440,000 game-changers worldwide calling Concentrix their employer of choice. The application deadline is June 3, 2025.

Location: USA, TN, Work-at-Home

Language Requirements: English (Required)

Time Type: Full time

Physical & Mental Requirements: Work involves operating a computer, keyboard, telephone, headset, and other office equipment; work is generally sedentary.

Additional Notices and Equal Opportunity Statements

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more info on your EEO rights, visit the provided websites. To request accommodations or review the Affirmative Action Plan, click the respective links.