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Job Description
Job Summary
Responsible for providing business process redesign, communication, and change management for operations. This includes backend operationalization of policies, standardization of system setup, and serving as a resource for all departments and health plans company-wide.
Knowledge/Skills/Abilities
- Conduct interviews with staff and management to assess internal business processes within a department or function, ensuring compliance with organizational Policies and Procedures, Standard Operating Procedures, and other internal guidelines.
- Review, research, analyze, and evaluate information to assess compliance between processes and the corresponding documentation. Use analytical skills to identify variances and problem-solving skills to recommend process improvements.
- Summarize and document assessment outcomes and recommendations, ensuring clear communication to process owners and management.
- Collaborate with process owners to maintain or create business process documentation and workflows related to Core Operations functions.
- Serve as a liaison between Core Operations and auditors for all formal audits, including non-compliance related audits.
- Coordinate, facilitate, and document audit walkthroughs.
- Research, collect, or generate documentation as requested and provide timely responses.
- Respond to clarifying questions from auditors and work with other functional areas as needed.
Job Qualifications
Required Education
Associate's Degree or two years of equivalent experience.
Required Experience
- Four years of proven analytical experience in an operations or process-focused environment.
- For Corporate Operations: Experience within managed care operations, including enrollment, encounter processing, provider and contract configuration, provider information management, claims processing, and related functions.
Preferred Education
Bachelor's Degree.
Preferred Experience
- Six years of proven analytical experience in an operations or process-focused environment.
- Previous audit and/or oversight experience.
To all current Molina employees: If interested, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina is an Equal Opportunity Employer (EOE) M/F/D/V.
Pay Range: $77,969 - $116,835 / ANNUAL
- Actual compensation may vary based on location, experience, education, and skills.