Sr Specialist - Operations Training

The Wendy's Company; Los Angeles (CA); Hybrid; USD 77,000 - 131,000; Full time

Benefits offered by this job

401k match

Parental leave

Free EAP sessions

Job summary

A well-known fast-food chain is seeking a Sr Specialist Operations Training in Los Angeles. The role involves ensuring training standards are upheld across franchises while providing coaching and conducting training sessions. Candidates should have a Bachelor's Degree and 5+ years in operations. This position offers the flexibility to work remotely when not at a restaurant location, with an annual salary range of $77,000 to $131,000 and potential bonuses.

Qualifications

• Minimum of 5 years in operations with supervisory experience.
• Ability to lead instruction for a wide range of audiences.
• Strong planning skills with a focus on consistency and training standards.

Responsibilities

• Conduct market-based training for product implementations.
• Provide coaching and feedback during restaurant visits.
• Manage the restaurant certification process and assess opportunities.
• Support market-based activities and training for new franchisees.

Skills

Exceptional presentation and facilitation skills

Strong Organizational and Planning Skills

Strong Written and Oral Communication skills

Proficient in Microsoft Office Suite

Education

Bachelor’s Degree (preferred)

High School Diploma/GED

Job description

When our square shaped burgers made their first sizzle on the scene more than 50 years ago, people knew our approach wasn’t like any other. Same goes for the way we support our employees. Our culture of openness, flexibility, and inclusiveness allows everybody to flourish in their own way. If you’re looking for a career where you can be part of the action as we continue to grow our iconic brand – We got you!

The Sr Specialist Operations Training (SOT) reports to the Manager, Operations Training (MOT) and collaborates with 3-4 Franchise Operations Managers and/or Directors of Area Operations. This role ensures consistent adherence to Franchise and Company training standards through training, coaching, restaurant certification oversight, Core Training program execution, and enhancing restaurant management and multi‑unit performance.

This position also serves as a direct bench for Field Operations Manager, Manager, Operations Training, and other operations and training roles at the Restaurant Support Center.

Responsibilities

• Support and conduct market‑based training for new product implementations/non‑product initiatives for franchise and company markets, including special projects/tests as required.
• Conduct assessments, provide coaching and feedback during restaurant visits and designated “development days” for restaurant leaders and multi‑unit managers. Assess areas of opportunity and communicate issues and findings with the restaurant leadership teams. Recommend potential training programs with key restaurant and organizational leaders as appropriate. Partner with FOM and organizational leaders to build capability/bench with multi‑unit managers and restaurant management teams.
• Teach designated Wendy’s University classes in assigned franchise and/or company markets. Provide recommendations and input to Manager, Operations Training and the Restaurant Support Center on market training needs as necessary.
• Manage the restaurant certification process ensuring a disciplined and consistent standard focus for our Training restaurants that elevates the restaurant and district/organization performance.
• Support market‑based activities and locally led initiatives (GM Rallies, Divisional / Regional Meetings & New Restaurant openings, New Franchisee onboarding) as directed by FOTM. Provide training and support to internal field operations teams as required. Support the market operations leadership team by developing and following up on new franchisee training as required.

What We Expect From You

• Preferred: Bachelor’s Degree
• Exceptional presentation and facilitation skills; able to lead instruction for a wide range of audiences
• Minimum of 5 years in operations with supervisory experience and/or training or equivalent combination of both
• Proficient in Microsoft Office Suite and related presentation tools
• Strong Organizational and Planning Skills
• Strong Written and Oral Communication skills

Expected Work Location (Field): It is expected that you will primarily perform work at Wendy’s Restaurants or to other field locations as designated by the Company. When not working at a Wendy’s location, you are permitted to work remotely. Changes to work location arrangements are subject to managerial approval and business needs.

Wendy’s was built on the premise, “Quality is our Recipe®,” which remains the guidepost of the Wendy’s system. Today, Wendy’s and its franchisees employ hundreds of thousands of people across more than 7,000 restaurants worldwide with a vision of becoming the world’s most thriving and beloved restaurant brand.

The base pay range for this position is listed below. The base pay actually offered will take into account internal equity and budget for the open position and also may vary depending on the candidate’s job‑related knowledge, skills, and experience, among other relevant factors. This range does not include an estimated value for any benefits, bonus, or other incentives that may be applicable based on position. The target annual bonus for this role is 10% of annualized base salary, based on actual company and personal performance.

Our square burgers make us different and so do our benefits! Our restaurant support roles are eligible for a wide array of benefits, including parental leave, free EAP sessions, company 401k match and other great offerings. For more details about our benefits, including an overview of eligibility and terms for certain benefits, please visit our benefits website, www.wendysbenefits.com.

NOTE: Wendy’s benefits, bonus, and other incentives are governed by the applicable legal plans and policies and, where appropriate, may be subject to Board approval and individual award agreement terms. Those documents supersede all other information regarding Wendy’s benefits, bonus, and other incentives. Wendy’s retains the right to amend or terminate its plans and policies at its sole discretion, in accordance with applicable plans, policies and laws.

Education: High School Diploma/GED

Travel: 75%

Pay Range: $77,000.00 - $131,000.00 Annually

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Other, Information Technology, and Management

Industry: Restaurants