Sr Specialist, CS&S Participant Services - SPS

The Charles Schwab Corporation; Westlake (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

The Charles Schwab Corporation is seeking a Financial Service Professional for the SPS Participant Services Impact Team, on-site in Westlake, TX. You will provide white-gl glove service for time-sensitive inquiries, acting as a liaison between Stock Plan Administrators and participants to ensure accurate, timely resolutions.

Qualified candidates have active FINRA licenses (9/10 and 7/63 or 66) and at least 1 year of SPS experience, plus a collaborative, team-oriented approach and readiness to

Qualifications

• Active FINRA Series 9/10 and 7/63 (or 66).
• At least 1 year of SPS experience.

Responsibilities

• Autonomously resolve inquiries from corporate clients via dedicated inbox, with occasional outbound calls.
• Manage service levels during fluctuating workflow and resolve issues within scope of knowledge and authority.
• Ensure accuracy and timeliness of own work using Workfront for follow-ups.
• Assist with account re-opens, EOS suspensions, CPS survey callouts, and authentication support.
• Support projects aligned to team and departmental objectives.
• Review and resolve cost basis VSP issues for Meta during open trading windows, possibly overtime.
• Assist virtual Educational Workshops to answer participant questions, potentially outside normal hours for international population.

Skills

FINRA licenses (9/10, 7/63/66)

Collaborative mindset

Job description

Your Opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified locations.

CS&S - SPS Participant Services is the business to end-user (“B to C”) unit supporting Stock Plan Services. Participant Services acts as the primary service and trading arm for SPS. We provide personalized service to employees (participants) of corporate clients, who utilize Schwab SPS to administer their equity compensation plans. Participant Services is guided by our mission: “Inspiring financial growth through education and world-class service”.

SPS Participant Services works with participants of more than 140 corporate equity compensation plans, helping to transact and provide education on their equity awards, inspire ownership of their financial futures, and deepen their relationship with Charles Schwab.

As a Financial Service Professional for the SPS Participant Services Impact Team at Charles Schwab, you will be joining a team that provides white-gloved service for time sensitive needs for the select handful of dedicated companies that they serve. Acting as a liaison for the Stock Plan Administrator and their participants, the Impact Team leverages their vast network of resources to ensure accurate, thorough, and timely resolutions.

Responsibilities include

• Ability to work autonomously while providing timely resolution to inquiries sent into dedicated corporate client email inboxes while occasionally making outbound calls when appropriate
• Manage team service levels during times of fluctuating workflow, and resolve issues within scope of knowledge and authority
• Responsible for accuracy and timeliness of own work within established time frames, utilizing project management tool Workfront to document and track follow-ups
• Serve as a resource to others on the floor and assist with 9/10 responsibilities, including account re-opens, EOS suspensions, CPS Survey Callouts, and Authentication Support
• Opportunities to support projects that align to team and departmental objectives
• Review and resolve cost basis VSP issues for Meta that arise during open trading windows, potentially needing to work overtime as needed
• Periodically assist virtually with Educational Workshops to help answer participant questions, potentially outside of normal scheduled hours to accommodate our international population

What you have

To ensure that we have fulfilled our promise of 'challenging the status quo,' this role has specific qualifications that successful candidates should have.

Required Qualifications:

• Active FINRA Series 9/10 and 7/63 (or 66)
• At least 1 year of SPS Experience

Preferred Qualifications:

• Excellent knowledge of tax certifications on participant accounts, including the form W8
• Must be highly collaborative and team-oriented with the ability to act as a resource for others
• Previous coaching and mentoring experience strongly preferred