Sr. Specialist, Business Process Management

Clearbrook Group Services Inc.; Richmond (VA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

401(k) with company match

Paid time off

Professional development

Job summary

Clearbrook Group Services Inc. in the United States seeks an experienced operations professional to support Argo and Farm Family's centralized operations.

You will assist as a liaison for system platforms, perform production and maintenance testing, and help implement efficient workflows across multiple functions. The role involves coordinating with product management, actuary, and other teams, helping with onboarding standards, training staff, and maintaining strong relationships with internal

Qualifications

• Minimum of 5 years of insurance experience with authority.
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook).
• Ability to balance multiple inquiries and competing demands with a positive coaching approach.
• Strong written and oral communication skills.
• Able to work autonomously in a fast-paced, production-oriented environment.
• Analytical ability.
• Maintain a positive working relationship with internal and external clients.

Responsibilities

• Assist and engage as a business representative and liaison for various system platforms.
• Production and maintenance testing.
• Identify workflow/process impacts as a result of system updates.
• Communicate system updates to impacted staff and coordinate training (if needed).
• Identify system defects and/or gaps, provide resolution-based fixes.
• Prioritize system releases across functions.
• Develop and maintain onboarding standards.
• Coordinate with cross-functional teams to develop, write, and implement requirements.
• Approve authorizations for service requests outside of support staff authority.
• Direct tasking flow and ensure efficient work processes.
• Liaison with Division Managers on special issues and projects.
• Train, coach, and mentor staff, including Quality Assurance.
• Manage Product Line & vendor relationships.
• Conduct underwriting file analysis, including forms and endorsements used in policy construction.
• Assist underwriters and support staff to enhance division performance via systems and guidelines.
• Proactively manage IT and BPO relationships and overseas partners.
• Suggest, document, implement, and audit workflows to increase efficiency across Argo

Skills

Communication

Leadership

Analytical thinking

Time management

Teamwork

Education

High school diploma or equivalent

Tools

Word

Excel

PowerPoint

Outlook

Job description

Company Shared Services Argo and Farm Family are specialty property and casualty insurance brands whose underwriting companies are wholly-owned subsidiaries of Clearbrook Holdings Inc. Argo and Farm Family partner with agents and brokers to provide insurance solutions that enable businesses to manage risks with confidence. Job Description

JOB PURPOSE

Argo's Centralized Operations team aids the overall Company by creating efficiencies across business functions that help develop superior customer service; streamline processing various underwriting transactions; and standardize workflows. This position will partner with various Product Lines, and other Business Functions like Product Management and Actuary, from a technical, operational, and customer focused approach to consistently improve and meet market demands.

DUTIES AND RESPONSIBILITIES

• Assist and engage as a business representative and liaison for various system platforms.
• Production and maintenance testing.
• Identify workflow/process impacts as a result of system updates.
• Communication of system updates to impacted staff and coordination of training (if needed).
• Identifying system defects and/or gaps, providing resolution-based fixes.
• Prioritize system releases across functions.
• Develop and maintain onboarding standards.
• Coordinate with cross-functional teams to develop, write, and implement requirements.
• Approve authorizations for service requests that are outside of support staff authority.
• Direct the tasking flow and ensure effective efficient work processes are in place.
• Liaison with Division Managers on special issues and projects.
• Training, coaching, and mentoring less experienced staff, including Quality Assurance.
• Manage Product Line & vendor relationships.
• Conduct underwriting file analysis, including identifying forms and endorsements used in policy construction.
• Assist underwriters and support staff in carrying out their essential duties and responsibilities to enhance the overall performance of the division through utilization of systems and guidelines as provided.
• Proactively manage Information Technology and Business Process Outsourcing relationships as well as relationships with our overseas partners.
• Suggest, document, implement, and audit workflows that increase efficiency across Argo Other duties as assigned.

QUALIFICATIONS

• High school diploma or equivalent; college course work/degree and insurance designation are preferred.
• Minimum of 5 years of insurance experience with authority.
• Proficient in the use of computer programs, including Word, Excel, PowerPoint, and Outlook.
• Ability to balance multiple inquiries and competing demands utilizing a positive coaching approach with employees.
• Must be able to function effectively in a time sensitive and high-volume environment.
• Effective leadership skills with a sound influence in dealing with challenging situations.
• Strong written and oral communication skills.
• Able to work autonomously in a fast paced, production-oriented environment.
• Analytical ability.
• Maintain a positive working relationship with internal and external clients.
• Ability to work successfully in a team environment.

PLEASE NOTE

Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas. If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at 210-321-8400.

BENEFITS AND COMPENSATION

We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program- including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.

CORE VALUES

At Clearbrook our Core Values are Integrity, Collaboration, Pursuit of Excellence and Forward Thinking. These values reflect who we are today and who we aspire to be - guiding how we work, how we lead and how we succeed. Argo and Farm Family are specialty property and casualty insurance brands whose underwriting companies are wholly owned subsidiaries of Clearbrook Group Holdings Inc. Argo and Farm Family partner with agents and brokers to provide insurance solutions that enable businesses to manage risks with confidence. At Clearbrook our Core Values are Integrity, Collaboration, Pursuit of Excellence and Forward Thinking. These values reflect who we are today and who we aspire to be - guiding how we work, how we lead and how we succeed.