Sr. Solutions Consultant

Sprinklr Inc.; United States; Remote; USD 121,000 - 201,000; Full time

Job summary

Sprinklr is seeking a Sr.Solutions Consultant to partner with our Sales and Customer Success teams in driving strategic engagements with enterprise clients. This role is ideal for a consultative, outcome-driven professional with deep expertise in marketing technology, customer experience, and digital transformation.

As a Sr. Solutions Consultant, you will be a trusted advisor helping clients implement Sprinklr’s Unified-CXM platform to deliver measurable business outcomes across marketing,

Qualifications

• Experience in a SaaS environment at enterprise level.
• Strategic thinker with marketing tech, customer experience or digital transformation consulting.
• Familiar with CRM, Marketing Automation, Social Media Management, BI and CCaaS platforms.

Responsibilities

• Act as a key member of the account team for your territory, engaging prospects and customers during sales cycles as a trusted advisor.
• Lead discovery sessions to understand client goals, challenges, and outcomes across marketing, social media, and CX.
• Design and present tailored solutions using Sprinklr’s platform to drive value across the marketing tech stack.
• Collaborate with cross-functional teams to deliver demos, solution architectures, and align to business outcomes.

Skills

Solutions consulting

Sales engineering

Strategic thinking

Storytelling

Presentation skills

Travel readiness

Education

Bachelor's degree in Marketing, Business, Communications

Tools

Unified-CXM platforms

CRM

Marketing Automation

Business Intelligence

APIs

Job description

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description

Sprinklr is seeking a Sr.SolutionsConsultant to partner with our Sales and Customer Success teams in driving strategic engagements with enterprise clients. This role is ideal for a consultative, outcome-driven professional with deepexpertisein marketing technology, customer experience, and digital transformation.

As aSr. Solutions Consultantat Sprinklr, you will be a trusted advisor to our clients, helping themcreateand implement solutions that leverage Sprinklr’s Unified-CXM platform to deliver measurable business outcomes across marketing, social, and customerexperience functions.

At Sprinklr, Solution Consultants have the technical knowledge and business consulting acumen to uncover a customer’s current and future stateneedsand their goals to best position Sprinklr’s platform. They speak from a position of confidence and credibility with their product and industry knowledge and can provide insights and build rapport easily while being a trusted advisor.

WhatYou’llDo

• Act as a key member of the account team for your territory, working directly with prospects and customers during sales cyclesas a trusted advisorto build confidence and excitement around Sprinklr’s suite of products and integrations with customer systems

• Lead discovery sessions to understand client goals, challenges, and desired outcomes across marketing, social media, customercareand CX.

• Understand potential business opportunities at customer prospects. This includes researching and understanding prospects’ go-to-market strategies andidentifyingpotential solution hypotheses and value drivers ofcustomerexperience programs at the prospect’s organization.

• Design and presenttailoredsolutions using Sprinklr’s platform,showcasinghow our technology drives value across the marketing tech stack.

• Facilitate workshops, whiteboarding sessions, and proof-of-concept engagements todemonstratesolution fit and strategic impact.

• Collaborate with cross-functional teams (Product, Engineering, Customer Success, and Marketing) to deliver compelling demos, create solutionarchitecturesand align to positive business outcomesand go-to-market strategy.

• Translate complex platform capabilities into business value for executive and practitioner audiences.

• Stay current on industry trends in mar-tech, social media,contact center,and customer experience to inform solution strategy and client conversations.

• Work collaboratively with your peers and seek opportunities to growthrough mentorship and peer learningacross the global presales team.

Who You Are

• Experience Solutions Consultant/Sales Engineerwith experience inaroleat a SaaS company working with Enterprise clients

• A strategic thinker with experience in marketing technology, customer experience, or digital transformation consulting.

• Experience guiding prospects and customers through structured problem solving and value realization frameworksandhelping clients innovate and transform their customer experiences.

• Familiar with platforms such as CRM, Marketing Automation, Social MediaManagement,Business IntelligenceandCCaaS, as well as integrations between systems.

• Comfortable engaging with stakeholders from C-suite to practitioner, with strong storytelling and presentation skills.

• Thought leader witha track recordof publishing, speaking, or contributing to industry conversations.

• Open to feedback and committed to continuous learning

• Demonstrates empathy and builds trust quickly

• Willingness for up to 40% travel,largely within the US

Preferred Qualifications

• Bachelor’s degree in Marketing, Business, Communications, or a related field

• 5+years’ experiencein a solutions consulting/sales engineering role

• Experience with Sprinklr or similar Unified-CXMplatformsaplus

• Understanding of AI and automation as applied to marketing and CX use cases.

• Familiarity with data integration, API connectivity, and scalable solution design inmar-techenvironments.

• Excellent business and technical presentation skills (remote and in-person), communication (oral & written), and relationship building skills, across all levels of management

• Proficient technical aptitude includingat a conceptual and practitioner level,and ability to become a subject matter expert withnew technologyapplications

Please note: We are unable to consider applicants who require visa sponsorship or work authorization support for this role. Candidates must have current and unrestricted work authorization in the country where the role is based.

We focus on our mission : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:

• Lead a new category of enterprise software that we call Unified-CXM.

• Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.

• Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product : Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.

We invest in our people : We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.

To learn more about employee benefits by region, click here.

To learn more about all-things-Sprinklr, visit our candidate resource hub here.

EEO - Our philosophy : Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.

JOB REQ COMPENSATION RANGE

$121,000 - $201,000

The base salary range for this role is shown above. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan, and/or equity plan, depending on role.

US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.