Sr. Solutions Consultant

Sprinklr Inc.; Massachusetts; Hybrid; USD 121,000 - 201,000; Full time

Benefits offered by this job

401k plan

Paid time off

Health benefits

Mentoring program

Parental leave

Job summary

Sprinklr Inc. seeks a Sr. Solutions Consultant to partner with Sales and Customer Success in driving strategic engagements with enterprise clients.

You will serve as a trusted advisor, shaping solutions on Sprinklr’s Unified-CXM platform to achieve measurable outcomes across marketing, social, and customer experience functions. You will lead discovery, design tailored solutions, and present compelling demonstrations while collaborating with Product, Engineering, and Marketing to align to

Qualifications

• SaaS/CRM experience with enterprise clients.
• Strong storytelling and client-facing communication.
• Ability to map business value to Sprinklr solutions.
• Experience leading structured discovery and workshops.
• Familiarity with marketing tech stack.
• Willingness to travel up to 40% within the US.

Responsibilities

• Lead discovery sessions with prospects to define goals.
• Craft tailored Sprinklr solutions for marketing, social, and CX.
• Deliver compelling demos and solution architectures.
• Collaborate with Product, Eng, CS, and Marketing.
• Translate platform capabilities into business value for execs.
• Stay current on mar-tech trends to inform strategy.

Skills

Strategic thinking

Marketing technology

Customer experience

Digital transformation

Storytelling

Presentation skills

Communication

Relationship building

Willingness to travel

Education

Bachelor’s degree in Marketing, Business, Communications, or related field

Tools

CRM

Marketing Automation

Social Media Management

Business Intelligence

CCaaS

Sprinklr

APIs & Integrations

Job description

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description

Sprinklr is seeking a Sr. Solutions Consultant to partner with our Sales and Customer Success teams in driving strategic engagements with enterprise clients. This role is ideal for a consultative, outcome-driven professional with deep expertise in marketing technology, customer experience, and digital transformation. As a Sr. Solutions Consultant at Sprinklr, you will be a trusted advisor to our clients, helping them create and implement solutions that leverage Sprinklr’s Unified-CXM platform to deliver measurable business outcomes across marketing, social, and customer experience functions. At Sprinklr, Solution Consultants have the technical knowledge and business consulting acumen to uncover a customer’s current and future state needs and their goals to best position Sprinklr’s platform. They speak from a position of confidence and credibility with their product and industry knowledge and can provide insights and build rapport easily while being a trusted advisor.

What You’ll Do

Act as a key member of the account team for your territory, working directly with prospects and customers during sales cycles as a trusted advisor to build confidence and excitement around Sprinklr’s suite of products and integrations with customer systems.

• Lead discovery sessions to understand client goals, challenges, and desired outcomes across marketing, social media, customer care and CX.
• Understand potential business opportunities at customer prospects. This includes researching and understanding prospects' go-to-market strategies and identifying potential solution hypotheses and value drivers of customer experience programs at the prospect’s organization.
• Design and present tailored solutions using Sprinklr’s platform, showcasing how our technology drives value across the marketing tech stack.
• Facilitate workshops, whiteboarding sessions, and proof-of-concept engagements to demonstrate solution fit and strategic impact.
• Collaborate with cross-functional teams (Product, Engineering, Customer Success, and Marketing) to deliver compelling demos, create solution architectures and align to positive business outcomes and go-to-market strategy.
• Translate complex platform capabilities into business value for executive and practitioner audiences.
• Stay current on industry trends in mar-tech, social media, contact center, and customer experience to inform solution strategy and client conversations.
• Work collaboratively with your peers and seek opportunities to grow through mentorship and peer learning across the global presales team.

Who You Are

Experience Solutions Consultant/Sales Engineer with experience in a role at a SaaS company working with Enterprise clients.

• A strategic thinker with experience in marketing technology, customer experience, or digital transformation consulting.
• Experience guiding prospects and customers through structured problem solving and value realization frameworks and helping clients innovate and transform their customer experiences.
• Familiar with platforms such as CRM, Marketing Automation, Social Media Management, Business Intelligence and CCaaS, as well as integrations between systems.
• Comfortable engaging with stakeholders from C‑suite to practitioner, with strong storytelling and presentation skills.
• Thought leader with a track record of publishing, speaking, or contributing to industry conversations.
• Open to feedback and committed to continuous learning.
• Demonstrates empathy and builds trust quickly.
• Willingness for up to 40% travel, largely within the US.

Preferred Qualifications

• Bachelor’s degree in Marketing, Business, Communications, or a related field.
• 5+ years' experience in a solutions consulting/sales engineering role.
• Experience with Sprinklr or similar Unified-CXM platforms a plus.
• Understanding of AI and automation as applied to marketing and CX use cases.
• Familiarity with data integration, API connectivity, and scalable solution design in mar-tech environments.
• Excellent business and technical presentation skills (remote and in-person), communication (oral & written), and relationship building skills, across all levels of management.
• Proficient technical aptitude including at a conceptual and practitioner level, and ability to become a subject matter expert with new technology applications.

Job Req Compensation Range

JOB REQ COMPENSATION RANGE $121,000 - $201,000 The base salary range for this role is shown above. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan, and/or equity plan, depending on role. US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

Benefits

• We offer you and your family voluntary healthcare coverage in countries where applicable.
• We believe it is important to take time off – it is essential for your mental and physical wellbeing.
• We provide Sprinklrites with paid time off to recharge and spend time with loved ones.
• We want to grow our talent with purpose.
• Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
• To learn more about employee benefits by region, click here.

Equal Employment Opportunity

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.