Sr. Solutions Architect, Digital Workspace

Presidio, Inc.; New York (NY); Remote; USD 120,000 - 150,000; Full time

Job summary

A leading technology solutions provider in New York is looking for a Digital Workspace Solutions Architect to drive customer engagements and technical presentations. The ideal candidate will have extensive experience with Microsoft products and a strong focus on client satisfaction. Responsibilities include collecting requirements, managing proposals, and providing direction to technical teams. This role offers a dynamic environment for innovative solutions in the tech industry.

Qualifications

• Minimum of seven years of delivery and architecture experience with Microsoft products.
• Strong adherence to SLAs and commitment to customer satisfaction.
• Experience in an engineering role.

Responsibilities

• Attend customer meetings and present solutions.
• Collect business and technical requirements.
• Drive product development and technical presentations.

Skills

Customer service skills

Technical subject matter expertise

Strong written and verbal communication

Interpersonal skills

Ability to multitask

Education

Bachelor's degree or equivalent experience

Tools

Active Directory / Entra ID

Exchange/Exchange Online

SharePoint/SharePoint Online

Power Platform

UiPath

Job description

Overview

Presidio, Where Teamwork and Innovation Shape the Future At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses—and their customers—to achieve more through innovation, automation, and intelligent insights.

The Role

The Digital Workspace Solutions Architect has responsibility for account team enablement tasks such as meeting with Presidio account teams to assist with Digital Workspace Strategy, meeting with clients to develop statements of work, BOMs, or presentations, and overall customer and vendor planning and development.

Responsibilities

• Working as part of the sales and technical team, attending customer meetings; must be comfortable presenting to and communicating with all levels of staff from Helpdesk to C-Level
• Collecting business and technical requirements
• Driving whiteboard conversations
• Delivering technical presentations and product demonstrations
• Supporting proof-of-concept efforts, creating Bill of Materials (BOMs)
• Creating and delivering proposals and accomplishing related results as needed
• Assisting Consulting Engineer team with project delivery
• Ability to work with minimal direction in a team environment to drive business
• Provide daily work direction to the solutions architect vertical
• Serve as the primary escalation path for both solutions architects and clients, and engage upper management when necessary
• Assist with pre/post-sales calls with sales and clients such as IKO and EKO meetings
• Provide regular status updates to engineering managers to keep them informed about issues, impediments, escalations and necessary resources
• Provide areas for improvement and have direct influence on training/validating new processes
• Engages in developing new products and new solutions
• Attend daily meetings with clients when necessary to review high-priority issues and provide/accept guidance on issues affecting their internal infrastructure
• Provide feedback to management on process improvements and areas of concern
• Other duties as assigned

Basic Knowledge, Skills and Abilities

• Customer service skills and client focus
• Technical subject matter expertise in the following areas:
• Active Directory / Entra ID
• Exchange/Exchange Online
• SharePoint/SharePoint Online
• Power Platform – Including Power Pages, Power Apps, Power Automate, Power BI
• UiPath is desirable
• Minimum of seven years of delivery and architecture experience with Microsoft products
• One of the following Microsoft Certifications is highly desired: MCSE, MCSA, MCSD
• Bachelor's degree or equivalent experience required
• Strong written and verbal communication skills, client focused, service driven and able to multitask
• Standard bearer for continuous improvement of the Presidio client experience and a leader in the development and advancement of corporate technical expertise
• Strong ability to communicate technical information to non-technical audiences
• Excellent interpersonal skills
• Comprehensive verbal and written communication skills
• Ability to remain calm and courteous in periods of stress

Required Skills and Professional Experience

• Bachelor's Degree or equivalent experience preferred
• 7+ years in an engineering role
• Professional IT Certifications, such as Microsoft MCP, MCSA, or MCSE
• Experience acting in a team lead capacity or management roles is preferred
• Strong adherence to SLAs and commitment to customer satisfaction
• Good organizational, supervisory and communication skills
• Excellent documentation and standardization skills

Competencies

A drive for achievement and effort, adaptability/flexibility, attention to detail, analytical thinking, teamwork, dependability, initiative, integrity, persistence, and stress tolerance.

Physical Requirements

May involve extensive periods of standing, walking and sitting.

Your future at Presidio

Joining Presidio means stepping into a culture of trailblazers—thinkers, builders, and collaborators—who push the boundaries of what's possible. With our expertise in AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world. Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you'll be part of a team that is shaping the future.

Ready to innovate? Let's redefine what's next—together.

About Presidio

At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information, visit www.presidio.com

Applications will be accepted on a rolling basis.

Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state, and local statutes, regulations, and ordinances.

To read more about discrimination protections under Federal Law, please visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to [e-mail] for assistance.

Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to [e-mail].

Notice to Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our careers email address. Presidio is not responsible for any fees related to unsolicited resumes/CVs.

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