Sr. Software Engineer (SaaS)

Bixal; Maryland; On-site; USD 130,000 - 180,000; Full time

Job summary

Bixal seeks a skilled developer experience engineer to build and maintain a self-service portal and developer‑facing tooling for a federal platform. You’ll work closely with UX researchers and content specialists to turn research-backed patterns into instrumented software within sprint cadences.

You will design automated cross-platform workflows, implement reusable automation patterns, and integrate IAM controls to enable secure self-service.

Qualifications

• Bachelor's degree and at least 8 years of related experience, or an equivalent combination of education and experience.
• Demonstrated hands-on experience designing and automating cross-platform workflows spanning source control, CI/CD pipelines, issue tracking, observability, and collaboration tools.
• Proven ability to build reusable automation patterns (APIs, bots, webhooks, event-driven services, IaC, internal tooling).
• Experience integrating identity, access management, provisioning, and compliance controls across SaaS platforms for secure self-service.
• Strong capability in monitoring and maintaining workflow reliability, including failure detection, retry strategies, and audit logging.
• Able to independently deliver platform improvements that measurably improve developer experience while preventing tool sprawl and fragmentation.
• Must be able to obtain and maintain a Tier 4 High Risk Public Trust clearance.

Responsibilities

• Build and maintain the self-service developer portal and developer-facing tooling for a federal agency’s platform.
• Design and automate cross-platform workflows spanning source control, CI/CD, issue tracking, observability, and collaboration tools to reduce manual developer toil.
• Build reusable automation patterns (APIs, bots, webhooks, event-driven services, IaC, internal tooling) that standardize engineering workflows.
• Integrate identity, access management, provisioning, and compliance controls across SaaS platforms to enable secure self-service.
• Monitor and maintain workflow reliability, including failure detection, retry strategies, and audit logging.
• Translate research-backed interaction patterns and onboarding flows into working, instrumented software.
• Deliver platform improvements that measurably improve developer experience (reduced setup time, faster deployment cycles, improved release confidence).
• Collaborate closely with the UX and documentation specialists on the team.
• Other relevant duties as qualified and trained to perform.

Skills

Cross-platform workflows design

Automation patterns

Identity & access management

Observability monitoring

Collaboration with UX/docs

Education

Bachelor's degree or equivalent

Tools

GitLab

Jira

Confluence

Datadog

Figma

Job description

In this role, you'll build and maintain the self-service developer portal and developer-facing tooling that make our client’s platform golden paths easy to find and use. Embedded within the Developer Experience team, you'll work in direct proximity to the team’s UX researcher and content specialist, translating research-backed interaction patterns and onboarding flows into working, instrumented software within the same sprint cadence as the research that defines what developers need.

This role offers you a unique opportunity to make a meaningful impact on a mission-critical federal platform that aligns with Bixal's mission of delivering innovative, human-centered solutions. At Bixal, we support your professional journey, ensuring your experience reflects our purpose-driven culture and prepares you for future success.

Responsibilities:

• Build and maintain the self-service developer portal and developer-facing tooling for a federal agency’s platform.
• Design and automate cross-platform workflows spanning source control, CI/CD, issue tracking, observability, and collaboration tools to reduce manual developer toil.
• Build reusable automation patterns (APIs, bots, webhooks, event-driven services, IaC, internal tooling) that standardize engineering workflows.
• Integrate identity, access management, provisioning, and compliance controls across SaaS platforms to enable secure self-service.
• Monitor and maintain workflow reliability, including failure detection, retry strategies, and audit logging.
• Translate research-backed interaction patterns and onboarding flows into working, instrumented software.
• Deliver platform improvements that measurably improve developer experience (reduced setup time, faster deployment cycles, improved release confidence).
• Collaborate closely with the UX and documentation specialists on the team.
• Other relevant duties as qualified and trained to perform.

Qualifications:

• Bachelor's degree and at least 8 years of related experience, or an equivalent combination of education and experience.
• Demonstrated hands-on experience designing and automating cross-platform workflows spanning source control, CI/CD pipelines, issue tracking, observability, and collaboration tools.
• Proven ability to build reusable automation patterns (APIs, bots, webhooks, event-driven services, IaC, internal tooling).
• Experience integrating identity, access management, provisioning, and compliance controls across SaaS platforms for secure self-service.
• Strong capability in monitoring and maintaining workflow reliability, including failure detection, retry strategies, and audit logging.
• Able to independently deliver platform improvements that measurably improve developer experience while preventing tool sprawl and fragmentation.
• Must be able to obtain and maintain a Tier 4 High Risk Public Trust clearance.

Nice to Have Skills and Experience:

• Experience building internal developer portals or platform-as-product tooling.
• Familiarity with GitLab, Jira, Confluence, Datadog, and Figma-integrated toolchains.
• Experience applying human-centered design inputs directly into software delivery.
• Exposure to AI-assisted development tools (e.g., GSA USAi, AWS Bedrock, Microsoft Copilot).