Sr Software Engineer- CXI

Databricks; Mountain View (WY); On-site; USD 164,200 - 225,700; Full time

Job summary

Databricks is seeking a Sr. Backend Software Engineer for Customer Experience Intelligence (CXI) to architect and deliver an AI-native vertical workflow platform. You will create a scalable, multi-tenant agent platform, orchestrating AI agents, humans, and enterprise tools into end-to-end workflows.

You will lead design and implementation across domains like IT, Security, and Legal. The role emphasizes backend excellence, state-machine workflows, observability, and cross-functional collaboration

Qualifications

• BS or higher degree in Computer Science or related engineering field.
• Extensive backend development experience building high-throughput production systems.
• Experience deploying enterprise-grade backend infrastructure, microservices, and robust APIs.
• Deep familiarity with distributed systems, data platforms, and handling large-scale traffic.
• Hands-on experience with ML-assisted backend systems, LLM orchestration, state machines, or agentic automation.

Responsibilities

• Architect the Agentic Ecosystem and backend infrastructure for the enterprise platform.
• Scale the vertical, multi-tenant agent platform across multiple domains and workflows.
• Drive reliable backend development with strict quality, safety, and throughput standards.
• Design state machines and agentic workflows from human-in-the-loop to automated execution.
• Implement observability, tracing, logging, and safe rollback for AI-driven decisions.
• Serve as technical liaison across CXI, Product, Platform Engineering, and stakeholders.
• Mentor engineers and SME teams to raise engineering standards.

Skills

Backend development

Distributed systems

LLM orchestration

ML-assisted backend

Multi-cloud AWS Azure GCP

Education

BS or higher in CS/Engineering

Job description

At Databricks, we’re passionate about enabling data teams to solve the world’s toughest problems — from advancing the future of transportation to accelerating medical breakthroughs. We do this by building and operating the world’s best data and AI infrastructure platform so our customers can turn deep data insights into business impact.

Founded by engineers and driven by customer obsession, Databricks takes pride in tackling hard technical challenges — from designing next-generation UI/UX for working with data, to scaling our services and infrastructure across millions of virtual machines. And we’re only getting started.

As a Sr. Backend Software Engineer for Customer Experience Intelligence (CXI), you will architect and deliver Databricks' AI-native vertical workflow platform. CXI is building intelligent systems that orchestrate AI agents, humans, and enterprise tools into end-to-end operational workflows. Support is our first production domain and the platform is designed to expand across multiple domains such as IT, Security, Legal, Marketing, and other knowledge‑worker workflows, with a roadmap toward broader productization.

The Impact You Will Have

• Architect the Agentic Ecosystem: Contribute to the technical vision, core infrastructure, and backend architecture for Databricks’ next‑generation Enterprise Agentic Framework.
• Scale across multiple domains: Build a vertical modular, multi‑tenant agent platform initially optimized for Customer Support, but natively designed to expand into other domains such as IT, Security, Compliance, Marketing, HR, Legal and all ticket based workflows across the company.
• Engineered Reliability: Drive rapid, iterative backend development while upholding strict quality, safety, throughput, and reliability standards for agentic‑based systems.
• Orchestrate Complex Workflows: Design state‑machine and agentic workflows that seamlessly evolve from human‑in‑the‑loop validation to fully automated execution.
• Enterprise‑Grade Observability: Implement robust backend tracing, logging, transparency, and safe execution including instant rollback mechanisms for critical AI‑driven business decisions.
• Cross‑Functional Leadership: Act as a technical liaison between CXI, Product, Platform Engineering, and business stakeholders across various organizations to unblock dependencies and align roadmaps.
• Raise the Bar: Set a high engineering bar for backend code quality, system performance, and architectural maintainability in line with Databricks standards.
• Mentor and Cultivate: Mentor engineers and subject matter experts (SMEs) across Software, Support, and internal operations teams.

What We Look For

• BS or higher degree in Computer Science or a related engineering field.
• Extensive backend development experience designing, building, and maintaining high‑throughput production systems.
• Proven success deploying enterprise‑grade backend infrastructure, microservices, and robust APIs in highly complex environments.
• Deep familiarity with distributed systems, data platforms, and handling large‑scale internal or external traffic.
• Hands‑on experience with ML‑assisted backend systems, LLM orchestration frameworks, state machines, or agentic automation.
• Strong understanding of multi‑cloud environments (AWS, Azure, GCP) alongside enterprise compliance, data privacy, and security constraints.

Pay Range Transparency

Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non‑commissionable roles or on‑target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job‑related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here.

$164,200 – $225,700 USD

Benefits

At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here.

Our Commitment to Diversity and Inclusion

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio‑economic status, veteran status, and other protected characteristics.

Compliance

If access to export‑controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.