Sr. Software Engineer, AI

Navan, Inc.; New York, Northern (NY, KY); Hybrid; USD 113,000 - 252,000; Full time

Job summary

Navan, Inc. is hiring a Senior Software Engineer for the AI on the Loyalty Wallet team. You will design agentic experiences, build LLM-powered flows, and ensure safe handling of loyalty data and PII across the stack. The role spans frontend, backend, and AI orchestration, turning balances and tier data into personalized actions.

You’ll collaborate with product, design, and data teams to ship measurable customer experiences and raise engineering quality through robust tests and observability.

Qualifications

• 6+ years of software engineering experience building production systems.
• Hands-on experience in AI, LLM, agent, workflow, or ML-powered products.
• Experience with distributed systems, APIs, async workflows, and observability.
• Comfort with AI safety patterns and handling PII-sensitive workflows.

Responsibilities

• Build AI-powered product experiences for loyalty wallets via chat, wallet surfaces, and recommendations.
• Develop production AI systems with structured outputs, tool calls, and guardrails.
• Own agent and workflow quality through tests, evals, and monitoring.
• Integrate across frontend, backend, and AI orchestration layers.
• Turn loyalty data and trip context into personalized recommendations.

Skills

AI/LLM systems

Agent workflows

Distributed systems

Production debugging

Education

Bachelor's or Master's in CS/Engineering

Job description

Navan is building the next generation of intelligent travel experiences, where loyalty, personalization, and AI agents help travelers make better decisions before, during, and after every trip. As a Senior Software Engineer, AI on the Loyalty Wallet team, you’ll build agentic product experiences that understand a traveler’s loyalty programs, surface useful insights, and safely help users manage their memberships through Navan Edge.

What You’ll Do

• Build AI-Powered Product Experiences: Design and develop agentic workflows that help users view, understand, connect, and manage their loyalty programs through chat, wallet surfaces, and personalized recommendations.
• Develop Production AI Systems: Build reliable LLM-powered flows with structured outputs, tool calling, guardrails, human confirmation, evals, and monitoring for real customer-facing use cases.
• Own Agent and Workflow Quality: Create and maintain scenario tests, adversarial evals, prompt/tool contracts, and quality metrics that ensure agents behave safely around loyalty data, PII, financial guidance, and unsupported requests.
• Integrate Across the Stack: Work across frontend, backend, and AI orchestration layers, including wallet APIs, streaming chat experiences, UI components, data services, and ML/LLM workflows.
• Turn Data Into Personalization: Help transform loyalty balances, tier progress, membership data, connected email signals, and trip context into useful recommendations and next-best actions.
• Collaborate Cross-Functionally: Partner closely with product, design, backend, data, and platform teams to ship polished, measurable customer experiences.
• Raise the Engineering Bar: Champion maintainable code, thoughtful abstractions, strong tests, observability, documentation, and operational ownership.

What We’re Looking For

• 6+ years of software engineering experience building production systems, with meaningful hands-on experience in AI, LLM, agent, workflow, or ML-powered products.
• Experience building agentic systems, tool-calling workflows, RAG-like systems, structured LLM outputs, eval pipelines, or AI assistants in production.
• Experience with distributed systems, APIs, async workflows, caching, observability, and production debugging.
• Comfort working with AI safety patterns such as guardrails, HITL confirmation, deterministic tool boundaries, hallucination prevention, and PII-sensitive workflows.
• Product mindset and ability to translate ambiguous user needs into robust, user-facing experiences.
• Strong ownership mentality, with the ability to ship, measure, iterate, and support features after release.
• Experience with travel, loyalty programs, personalization, fintech, or consumer data products is a strong plus.
• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field, or equivalent hands-on experience.

The posted pay range represents theanticipatedlow and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity.

For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.

Pay Range

$113,400 — $252,000 USD

Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.

Human oversight

Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.

Your rights

If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here . Your decision to do so will not affect how your candidacy is evaluated.

Navan (Nasdaq: NAVN) is the global AI-powered business travel and expense platform that makes travel easy for frequent travelers. From finding flights and hotels, to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com .

Culture of Excellence

Our team is our competitive edge — a high-performance group of smart, driven people committed to winning together. This dedication to excellence is why we’ve been recognized as a Best Place to Work by Built In (2023–2026), a G2 Best Global Software Company (2025–2026), Forbes Cloud 100 (2022–2025), and CNBC Disruptor 50 (2022–2025). At Navan, we provide an environment where top talent excels, offering the autonomy and fast-paced trajectory needed to build a defining career and do the best work of your life.

Navan offers a comprehensive benefits program designed to support your well-being, financial security, and life outside of work. Our benefits, thoughtfully tailored by country to meet local needs, include healthcare coverage, insurance offerings, and wellness resources for you and your family.

We support long-term financial growth through retirement savings programs and opportunities to participate in our equity plans, so you can share in Navan’s success. To promote balance, we offer flexible time off, country-specific holidays, and paid parental leave for all new parents. Additional benefits include connectivity and commuting support*, mental health resources, and exclusive travel-related perks. Wherever you’re based, our benefits evolve with you.

Workplace Policy

Navan believes in the value of in-person connections, whether that’s sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face-to-face interactions improve company culture and drive business results. Navan invests in global office spaces — in the U.S., Europe, and Asia, among others — that feel welcoming. In-office perks such as company-provided lunches and happy hours create a strong team environment to help you do your best work. Our employees work from the office four days a week. Please expect this policy for all roles that are tied to an office.

Accommodations

Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law.

As part of the recruitment process, certain personal data may be processed using automated tools, including tools that use AI. For details on how Navan collects and uses your personal data, please review Navan's Candidate Privacy Notice here .

Job Search Best Practices

We have been made aware of recruitment scams involving fraudulent attempts to lure job seekers into sending money or personal information in return for fake job offers or coerce them into purchasing equipment by electronic funds transfer (Zelle, Venmo, etc.) Legitimate Navan recruiters will never ask for money in any recruitment or onboarding activities. All available job openings at Navan will be posted on Navan’s website and all Navan recruiters will be reachable through an email address ending in “@navan.com” or “@navan.tech” or \"@talent.navan.com\".