Sr. Site Reliability Engineer - Paze

Early Warning (Zelle); Scottsdale (AZ); Hybrid; USD 106,000 - 156,000; Full time

Job summary

Early Warning (Zelle) is seeking a Software Reliability Engineer to design and maintain scalable infrastructure, focusing on reliability, automation, and security. You will implement standards, tooling, and best practices to deliver high-quality software across teams.

The role requires collaboration with development, operations, and product teams in a hybrid work model across major cities; strong scripting, Linux, and CI/CD experience are essential, as is a commitment to protecting data and

Qualifications

• Bachelor's degree in Computer Science or related field.
• 3+ years in large, complex software projects.
• Experience with incident and problem management.

Responsibilities

• Implement software and tooling to improve performance, availability, scalability, and security.
• Build automation and tooling for deployments, config changes, and DR scenarios.
• Implement observability and monitoring to detect issues and diagnose root cause.

Skills

Observability

Linux

Scripting

Git

Security

Encryption

CI/CD

Education

Bachelor's degree in CS/related field

Tools

Docker

Kubernetes

Swarm

Job description

At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

To create and maintain the next generation of application infrastructure and to be responsible for reliability, automation and scalability using and the latest best practices.

Essential Functions

• Implement software and tools to improve the performance - availability, scalability, and latency, while delivering end products to customer with the highest efficiency and meeting all security standards.
• Build automation and tooling around application management, such as deployments, configuration changes and disaster recovery scenarios.
• Implement and evangelize Observability and monitoring systems to proactively detect problems and identify cause.
• Evaluate capacity of the application on a continuous basis to provide stats to the Product/Business teams and recommend an efficient path to scale for future needs.
• Identify performance bottlenecks and work with cross-functional teams to troubleshoot and resolve issues.
• Implement standards across multiple disciplines, systems and practices to improve the overall application delivery.
• Work directly with application development teams to provide feedback and technical requirements to the software development lifecycle, implementing best-practice microservice design patterns and other modern software development approaches.
• Serve as a technical liaison for the application and provide documents and runbooks to Level 1 and Level 2 teams.
• Participate in 24 X 7 on-call rotation.
• Be a champion of excellent processes; take the initiative in developing repeatable patterns and standard, re-usable work across teams.
• Support the company's commitment to protect the integrity and confidentiality of systems and data.

Minimum Qualifications

• Education and experience typically obtained through completion of a Bachelor's Degree in Business and/or Computer Science or related field.
• 3+ years of related experience managing large complex projects in a technical or software development environment inclusive of post-graduate degree
• Demonstrated experience in effective Incident and Problem Management
• Proven related work experience in a medium to large scale enterprise.
• Strong understanding of scripting languages
• Hands on experience implementing and using modern Observability solutions.
• Linux systems administration
• Good knowledge of Git
• Experienced with security and encryption protocols.
• Comfortable with facilitating collaboration, open communication and reaching across functional borders.
• Excellent oral and written communication and people skills.
• High level of customer responsiveness, excellent documentation and communication skills and attention to detail.
• Background and drug screen.

Preferred Qualifications

• Good programming skills in one or more of the following languages: Java, ruby, python, JavaScript and GO
• Hands-on experience in supporting applications in a 24X7 customer-facing production environment.
• Strong knowledge of CI/CD workflows
• Strong understanding and hands-on experience on TCP/UDP/IP protocols
• Working knowledge of AWS, Docker, Kubernetes, Swarm

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

The base pay scale for this position in: Phoenix, AZ/ Chicago, IL in USD per year is: $106,000 - $130,000.

San Francisco, CA in USD per year is: $128,000 - $156,000.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

Some of the Ways We Prioritize Your Health and Happiness

Healthcare Coverage - Competitive medical (PPO/HDH