Sr. Site Reliability Engineer - Digital Assets

Early Warning Services LLC; San Francisco (CA); Hybrid; USD 128,000 - 156,000; Full time

Benefits offered by this job

Healthcare Coverage

401(k) Match

Paid Time Off

Parental Leave

Maven Family Planning

Job summary

Early Warning Services LLC in San Francisco, Phoenix, Chicago, and New York seeks a Senior Site Reliability Engineer to improve reliability, observability, and operational readiness across production services. You’ll partner with software teams to embed resilience into the lifecycle and drive scalable, automated solutions.

The role emphasizes mentoring others, leading incident response, and reducing toil through reusable patterns while applying data-driven analysis and modern cloud practices.

Qualifications

• Typically 5–8 years of relevant professional experience in software or SRE.
• Experience with one or more modern programming languages.
• Experience with distributed systems, production troubleshooting, automation, and observability.
• Experience with public cloud technologies and architectures, preferably AWS, and Linux/Unix.
• Demonstrated analytical, problem-solving, and collaboration skills.

Responsibilities

• Use software engineering, automation, and DevOps principles to improve how services are built, tested, deployed, observed, operated, and recovered.
• Use data, evidence, experimentation, and rigorous engineering analysis to identify reliability risks and guide decisions.
• Define, implement, or improve SLIs, SLOs, error budgets, and other health measures.
• Improve observability through metrics, logging, tracing, monitoring, and dashboards.
• Drive continuous improvement across CI/CD, observability, IaC, automation, and incident response.
• Identify recurring production issues and translate experience into code, patterns, and tooling improvements.
• Partner with Software Engineering to embed reliability and performance throughout the lifecycle.
• Lead or participate in incident response and blameless post-incident learning.
• Reduce operational toil through reusable patterns and better engineering practices.

Skills

Software engineering

Site Reliability Engineering

DevOps

Automation

Observability

Cloud architecture

Education

Bachelor's degree in CS/Engineering

Tools

AWS

CI/CD

Infrastructure as Code

Containers/Kubernetes

Linux

Job description

About Early Warning Services

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle, Paze, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

The Sr. Site Reliability Engineer applies software engineering and systems engineering practices to improve the reliability, resilience, scalability, and operational health of production services. The role partners with Software Engineering and other technology teams to ensure reliability, observability, recoverability, performance, and operational readiness are engineered into systems throughout their lifecycle.

The role independently identifies systemic reliability risks, owns broader reliability outcomes, and influences engineering decisions across multiple services.

Essential Functions

• Use software engineering, automation, and DevOps principles and practices to continually improve how services are built, tested, deployed, observed, operated, and recovered.
• Use data, evidence, experimentation, and rigorous engineering analysis appropriate to the level to identify reliability risks, test assumptions, and guide technical decisions.
• Define, implement, or improve SLIs, SLOs, error budgets, and other service-health measures appropriate to the scope of responsibility.
• Improve observability through metrics, logging, tracing, monitoring, alerting, dashboards, and service-health instrumentation.
• Drive continuous improvement across CI/CD, observability, deployment practices, Infrastructure as Code, automation, testing, incident response, capacity management, resilience, and operational readiness.
• Identify recurring or systemic production issues and translate operational experience into improvements in code, architecture, automation, tooling, and engineering practices.
• Partner with Software Engineering teams to incorporate reliability, resiliency, scalability, performance, observability, recoverability, and operational readiness throughout the development lifecycle.
• Participate in or lead incident response, troubleshooting, service restoration, and blameless post-incident learning appropriate to the level.
• Reduce operational toil and unnecessary manual intervention through software, automation, reusable patterns, and better engineering practices.

Leveling Intent

Senior represents the transition from independently performing SRE work to owning broader reliability outcomes and influencing how others engineer reliable systems. Senior SREs increasingly act as force multipliers by mentoring others and spreading reusable engineering practices.

Level Expectations

Begins to act as a broader force multiplier by mentoring engineers, sharing knowledge, and developing reusable solutions and practices that increase the effectiveness of the team. Demonstrates software engineering, systems thinking, troubleshooting, and production reliability capabilities appropriate to the level. Applies evidence-driven reasoning and technical rigor to distinguish observed facts from assumptions and make defensible engineering recommendations. Shares knowledge and contributes to sustainable engineering capability rather than creating dependency on individual expertise. Operates independently across complex systems and ambiguous reliability problems. Owns reliability outcomes across multiple services and guides less-experienced engineers.

Minimum Qualifications

• Typically 5–8 years of relevant professional experience in Software Engineering, Site Reliability Engineering, Systems Engineering, Cloud/Platform Engineering, DevOps, Infrastructure Engineering, Architecture where applicable, or a comparable technical discipline.
• Experience with software development or scripting using one or more modern programming languages.
• Experience with software engineering principles, distributed systems, production troubleshooting, automation, and observability appropriate to the level.
• Experience with public cloud technologies and architectures, preferably AWS, along with infrastructure, networking, Linux/Unix, and modern application architectures appropriate to the level.
• Demonstrated analytical, problem-solving, communication, and collaboration skills appropriate to the scope of the role.

Preferred Qualifications

• Hands‑on experience with AWS is preferred, or comparable experience with another major cloud platform such as Microsoft Azure, Google Cloud Platform (GCP), or Oracle Cloud Infrastructure (OCI).
• Experience developing, deploying, operating, or improving highly available production software or distributed systems.
• Experience with CI/CD, Infrastructure as Code, containers or orchestration, observability, monitoring, alerting, and software-delivery automation.
• Experience with SLIs, SLOs, error budgets, incident management, performance analysis, capacity management, resilience testing, disaster recovery, or operational readiness appropriate to the level.
• Experience creating reusable automation, tooling, platforms, patterns, or practices that improve engineering effectiveness.
• Bachelor's degree in Computer Science, Software Engineering, Computer Engineering, Information Systems, or a related technical field, or equivalent practical experience.

Employee and Physical Requirements

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

Salary and Incentives

The base pay scale for this position in Phoenix, AZ/ Chicago, IL in USD per year is: $106,000 - $130,000. San Francisco, CA in USD per year is: $128,000 - $156,000. Additionally, candidates are eligible for a discretionary incentive plan and benefits. This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate’s education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.

Benefits

• Healthcare Coverage - Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre‑tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan - Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Paid Time Off - Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave
• Maven Family Planning - Provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

Some of the Ways We Prioritize Your Health and Happiness.

Equal Employment Opportunity

Early Warning Services, LLC (“Early Warning”) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

E-Verify

Early Warning Services LLC is a proud participant in E-Verify, a federal program to help ensure a legal and authorized workforce. As part of our hiring process, we electronically verify the employment eligibility of all new hires through E-Verify. For more information on your rights and responsibilities under E-Verify please visit Home | E-Verify.

Privacy Notice

Privacy Notice Effective: August 21, 2026. This privacy notice is intended to inform California residents of the personal information we collect, how it’s used and disclosed, and the rights you have in regard to such information.