Sr Services Manager - Customer Service Management

-; Maryland; Remote; USD 90,000 - 120,000; Full time

Job summary

A leading aerospace company seeks a Customer Technical Support Manager for the Europe region. This role involves being the main point for technical inquiries and requires extensive travel. The ideal candidate possesses strong technical expertise and customer-focused skills, with at least 7 years of experience in field service. Join a dynamic team focused on high-quality solutions for aviation.

Benefits

Relocation Assistance

Professional development opportunities

Competitive compensation

Qualifications

• Minimum of 7 years experience in a field service or maintenance position.
• Ability to travel and relocate to support business needs.
• Successful completion of requirements for domestic and international assignments.

Responsibilities

• Act as the single-point focal for all technical inquiries.
• Manage Customer SalesForce Opportunities.
• Conduct business deal reviews and customer technical reviews.

Skills

Technical expertise

Interpersonal skills

Problem-solving

Customer-focused mindset

Education

Bachelor's Degree

Job description

Job Description Summary

The Europe CT7/T700/F404/414/F110 Customer Product Leader possesses extensive technical engine and business knowledge, serves as an expert technical resource and field service representative (FSR) for regional customers, also serving as Customer Service Manager (CSM) for regional customers. You will also be responsible for actively monitoring industry trends and influencing business relationships, while maintaining ownership of customer technical export licenses, Business Agreements (BAs) and GTAs while maintaining strict compliance with GE Aerospace and US government international trade regulations. This position is a Global Mobility Employee role based in either the United Kingdom or Poland.

Job Description

Job Title: Customer Technical Support Manager - Europe Region

Company Intro/About Us

GE Aerospace is a world-leading provider of jet engines, components, and systems for commercial and military aircraft. At GE Aerospace, we are committed to innovation, safety, and delivering high-quality solutions that power the future of flight. Working here means being part of a team that values collaboration, respect, and continuous improvement.

Site, Business, OR Functional Area Overview

At GE Aerospace, you\'ll join a team dedicated to supporting customers across the Europe region with technical expertise and business solutions. Our culture emphasizes respect for people, teamwork, and a commitment to delivering high-quality results. Employees enjoy competitive benefits, professional growth opportunities, and a supportive work environment.

Role Overview

As the Customer Technical Support Manager, you will serve as the single-point focal for technical inquiries and business support for CT7/T700/F404/F414/F110 customers in the Europe region. This role requires travel and close collaboration with internal and external stakeholders to ensure operational excellence and customer satisfaction.

Key Responsibilities

• Act as the single-point focal for all technical inquiries, providing timely and effective guidance to meet customer operational needs.
• Create and manage users in military and commercial technical data portals.
• Provide business support to assigned customers, including negotiations, concessions, and exploration of new business opportunities.
• Utilize Fleet Data Management systems to update regional CT7 fleet utilization (hours/cycles).
• Conduct and/or participate in business deal reviews, PCB technical reviews, SPMT safety reviews, and customer technical reviews.
• Collaborate with Lynn CT7/T700/F404/F414 and Evendale F110 technical, safety, and program leadership teams to provide customer perspective and input to critical business decisions.
• Travel to support customers in the Europe region, including training and customer conferences in the US and other locations.
• Navigate across customer and internal organizations (Customer Support, Product Support Engineering, Project, Services, Marketing, Sales, and Safety) to support customer needs.
• Own and negotiate Technical Assistance Agreements (TAA) with GE International Trade Compliance and the US Government.
• Manage Customer SalesForce Opportunities for regional customers and MROs (BAs, GTAs, etc.).
• Lead the implementation of daily management and standard work across the CT7 team with a focus on Safety, Quality, Delivery, and Cost (SQDC).
• Use structured problem-solving processes to find impactful solutions to complex problems.
• Collaborate with the BDI team to identify customer spare parts requirements and manage delinquencies.

The Ideal Candidate

The ideal candidate is a proactive leader with strong technical expertise, interpersonal skills, and a customer-focused mindset. They thrive in a fast-paced, matrixed environment and are eager to solve complex problems while driving impactful solutions.

Basic Qualifications

• Bachelor's Degree from an accredited college or university.
• Minimum of 7 years of experience in a field service or maintenance position supporting GE rotorcraft/turbojet engines.
• Ability and willingness to travel as required.
• Ability and willingness to relocate to domestic or international locations to support business needs.
• Ability and willingness to successfully complete all requirements for domestic and international customer assignments.

Preferred Qualifications

• Strong leadership, collaboration, interpersonal, and communication skills.
• Demonstrated ability to influence and engage stakeholders at all levels.
• Experience working independently and solving multi-faceted problems across teams and regions.
• Proficiency in managing commercial terms, conditions, and governmental regulations (e.g., TAAs, GTAs, Export Licenses).
• Familiarity with GE business review processes and CT7/T700/F404/F414/F110 customers.
• Proven ability to lead in a matrixed environment and influence GE customers and peers.
• Energetic eagerness to learn and apply new ideas and methods.

Additional Information

• Travel required to support customers in the Europe region and attend training/conferences in the US and other locations.
• Background and drug screening required.
• Work authorization: U.S. citizenship required.
• Environmental notes: Exposure to manufacturing and operational environments.

Closing

Join GE Aerospace and be part of a team that\'s redefining the future of flight. Together, we\'ll deliver safe, high-quality solutions that make a difference.

Export Control Language: GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.

This role requires access to U.S. export-controlled information. Therefore, for applicants who are not U.S. lawful permanent residents, U.S. Citizens, or have been granted asylee or refugee status (i.e., not a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3), otherwise known as a U.S. Person), employment will be contingent on the ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.

Additional Information

GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: Yes

#LI-Remote - This is a remote position