Sr. ServiceNow Developer

Elastic; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive pay

Health coverage

Flexible locations

Vacation days

Donation matching

Volunteer days

Parental leave

Job summary

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. Elastic’s ServiceNow Engineering Team is seeking a Senior ServiceNow Developer to design and implement ServiceNow solutions aligned with our business goals.

You’ll work in an Agile environment, driving improvements and innovations while building integrations across ITSM, HRSD, and CMDB, and tuning Now Assist and Moveworks

Qualifications

• 5+ years building on ServiceNow
• Solid JavaScript, plus fluency with the platform data model and Flow Designer
• Hands-on integration and automation experience - REST/SOAP, IntegrationHub, OAuth
• Experience in ITSM plus at least one more module: HRSD, CMDB/CSDM, ITOM, etc.
• Clear written and spoken communication

Responsibilities

• Design and build across the platform - Flow Designer workflows, business rules, UI policies, and Service Portal / UI Builder experiences spanning ITSM, HRSD, and CMDB.
• Build and maintain integrations between ServiceNow and the rest of our stack using IntegrationHub, REST/SOAP and help shape how ServiceNow exposes its data and actions to other systems.
• Take Now Assist and Moveworks from pilot into production - configure AI skills and agents, tune them against real ticket data and put sensible guardrails around what they’re allowed to do.
• Own the quality on your work: code reviews, unit testing, clean update sets and smooth family upgrades every year.

Skills

ServiceNow

JavaScript

ITSM

Communication

HRSD

Tools

IntegrationHub

REST/SOAP

OAuth

Job description

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

What is The Role

Join our ServiceNow Engineering Team as a Senior ServiceNow Developer, where you will play a key role in developing and implementing ServiceNow solutions that align with our business goals. We’re looking for someone who not only has solid technical skills in ServiceNow but also thrives in an Agile environment and is eager to drive ongoing improvement and innovation. If you’re ready to leverage your expertise in a collaborative setting, we’d love to hear from you.

What You Will Be Doing

• Design and build across the platform - Flow Designer workflows, business rules, UI policies, and Service Portal / UI Builder experiences spanning ITSM, HRSD, and CMDB.
• Build and maintain integrations between ServiceNow and the rest of our stack using IntegrationHub, REST/SOAP and help shape how ServiceNow exposes its data and actions to other systems.
• Take Now Assist and Moveworks from pilot into production - configure AI skills and agents, tune them against real ticket data and put sensible guardrails around what they’re allowed to do.
• Own the quality on your work: code reviews, unit testing, clean update sets and smooth family upgrades every year.

Document what you build so the next developer doesn’t have to reverse-engineer it.

What You Bring

• 5+ years building on ServiceNow
• Solid JavaScript, plus real fluency with the platform data model and Flow Designer.
• Hands-on integration and automation experience - REST/SOAP, IntegrationHub, OAuth.
• Experience in ITSM plus at least one more module: HRSD, CMDB/CSDM, ITOM, etc.
• Clear written and spoken communication.

Experience with Moveworks and Now Assist is a huge PLUS.

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email [e-mail]. We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)

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