Sr. Service Technician and Warehouse Supervisor

Improveit Home Remodeling; Charlotte (NC); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive compensation

Health/Life Insurance

Paid time off

Growth opportunities

Company truck and tools

Overtime available

Job summary

Improveit Home Remodeling in Charlotte, NC is seeking a Senior Service Technician and Warehouse Supervisor who will service customers in the field and manage warehouse operations. You will take measurements for new installations and perform warranty work, coordinating freight, receiving, and documentation.

The ideal candidate has 5+ years of residential remodeling experience, including window and bathroom projects, plus strong organization, communication, and reliability.

Qualifications

• 5+ years of construction experience in the residential remodeling industry, with window installations and bathroom remodeling experience.
• Experience receiving freight and verifying product condition in a warehouse environment.
• Strong communication skills and ability to interact with customers and installation partners.

Responsibilities

• Take measurements for new installations in the field.
• Perform warranty services for customers.
• Manage warehouse receiving, verify shipment condition, and document details.
• Stage jobs for next-day installation with partners.
• Maintain clear, obstacle-free warehouse pickup lanes for partners.

Skills

Residential construction

Window installations

Bathroom remodeling

Warehouse operations

Measurement accuracy

Customer interaction

English literacy

Tablet/phone proficiency

Time management

Driver's license

Tools

iPad usage

Mobile devices

Job description

We are seeking a motivated and skilled tradesman to be a part of our 5-Star Service Team. If you have the skills and the ability to interact directly with customers and you want to earn and grow with a 37-year industry leader, this might be the last place you ever work!

For the past three and a half decades, our success has been built sitting across the table from homeowners, focused on helping them get the most from their home and delivering on our promises to take care of their home and warranty their investment.

Position Overview

The Senior Service Technician and Warehouse Supervisor plays a key part of delivering on our promise of a 5-star experience and interacts directly with customers. The 5-Star Senior Service Technician and Warehouse Supervisor works in the field obtaining measurements for new installations and performing warranty services while also managing the warehouse in receiving incoming freight and verifying the condition and accuracy of shipped products.

Required Skills:

• General knowledge of residential construction and basic home improvement and maintenance.
• Ability to accurately take window and bathroom remodeling measurements and translate those into a variety of applications.
• Receive incoming freight and verify the condition and accuracy of shipped products. Enter notes and delivery details in the prescribed manner.
• House products and document location on paperwork or in an online document/system.
• Stage jobs for next-day installation, providing easy loading for installation business partners.
• Ensure the warehouse pick-up lanes/areas are free from obstacles for expedited job pick-up by installation business partners.

• Strong verbal communications skills (English literacy)

• Familiarity with iPad usage, mobile smart phones, and business/technology applications.

• Excellent Customer Service skills, with a focus on quality and results.

• Ability to maintain a preset schedule of job assignments.

• Well-organized and on-time for each appointment, without exception.

• Self-starter, efficient, productive, works well with a team.

• Valid Driver’s License.

Qualifications/Education:

• 5+ years of construction experience in the residential remodeling industry with experience in window installations, bathroom remodeling, lite plumbing, electrical and items associated within a bathroom.
• Warehouse experience a plus.

Our service-centric approach has - and continues to be - a key contributor to our phenomenal success.

We've received 22 Consumer's Choice Awards, the Remodeling Big 50 Award, and are BBB Accredited with an A+ rating. The fact that one of every four jobs we do is for a past customer is evidence of our focus on our client's satisfaction. We're seeking a technical and customer-service minded pro to join our growing, fun, and dynamic organization.

WORKING WITH IMPROVEIT CAN BE REWARDING:

• COMPETITIVE COMPENSATION- We take care of our people like we take care of our customers.
• HEALTH/LIFE INSURANCE- We offer competitive benefits. We want you to be protected.
• PAID TIME OFF- We encourage time off with your family.
• INCREDIBLE GROWTH OPPORTUNITY- We are experiencing exponential growth, and we love to promote from within!
• TAKE HOMECOMPANYTRUCK and TOOLS.
• OVERTIME AVAILABLE