Sr. Service Technician

Super Micro Computer Spain, S.L.; Houston (TX); On-site; Full time

Job summary

A leading company in advanced server solutions is seeking a Sr. Service Technician responsible for on-site repairs and customer support. This role requires technical expertise with server products and strong interpersonal skills. The technician will work in various customer environments, ensuring high levels of customer satisfaction through service excellence and collaboration with engineering teams.

Qualifications

• 4+ years of hands-on experience with servers.
• Ability to travel up to 15 days per year.

Responsibilities

• Provide on-premise field repair at customer facilities.
• Collaborate with engineers, account managers, and developers.
• Attend and complete all required training and certifications.

Skills

Customer Communication

Conflict Resolution

Linux

Networking

Education

Associate's or Bachelor's degree

Tools

Supermicro

EMC

DELL

HP

Job description

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About Supermicro

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our global expansion provides numerous opportunities to join talented, passionate engineers, technologists, and business leaders.

Job Summary

Supermicro is seeking a Sr. Service Technician (ST) responsible for field work in the local area, working exclusively at customer sites to resolve and repair server systems. The Sr. ST plays a critical role in post-sales support, demonstrating exceptional technical aptitude with server products and excellent interpersonal skills.

Essential Duties and Responsibilities

1. Primarily work in a datacenter environment at customer site.
2. Provide on-premise field repair at customer facilities.
3. Work flexible hours, including weekends and holidays if needed.
4. Determine requirements and root causes of technical issues by working directly with customers.
5. Research, locate, and provide information to answer inquiries.
6. Perform hands-on work on servers and networking equipment.
7. Resolve problems, escalate unresolved issues, and ensure quick, professional correction of escalation situations.
8. Drive customer satisfaction through service excellence.
9. Collaborate with engineers, account managers, and developers.
10. Contribute to fault triage and training materials.
11. Attend and complete all required training and certifications.
12. Proficiently service and repair current and new systems.

Qualifications

1. Associate's or Bachelor's degree preferred.
2. 4+ years of hands-on experience with servers (Supermicro, EMC, DELL, HP) is a plus.
3. Experience in customer communication and conflict resolution.
4. Touch-type 40+ WPM.
5. Relevant experience, including military or CLEP, may count towards degree.
6. Background in Linux or networking is a plus.
7. Ability to travel up to 15 days per year.
8. Authorization to work in the US without sponsorship.

Salary Range

$30.00/hr - $50.00/hr, depending on factors such as location, experience, education, and skills. Benefits and additional compensation may apply.

EEO Statement

Supermicro is an Equal Opportunity Employer, embracing diversity and providing equal opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, marital status, pregnancy, genetic information, or other protected statuses.

Job Segment

Cloud, Data Center, Linux, Technician, Technology