Sr Service Manager

My Melrose

Fort Worth (TX)

On-site

USD 52,000 - 76,000

Full time

14 days+

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Job summary

My Melrose in Fort Worth, TX is seeking a Store Manager to supervise daily store operations, drive sales, ensure exceptional customer service, and manage staff in the absence of the Store Manager. The role requires leadership, a focus on loss prevention, and adherence to company policies to meet performance goals.

The candidate should have a HS diploma or GED, with prior service-manager experience in retail and the ability to supervise multiple staff members, including training and scheduling

Qualifications

Education: High School Graduate or GED preferred.
Experience: 9 months+ as a Service Manager in a retail environment or 6 months in a mid‑volume store at Melrose or similar.
Ability to supervise 5+ staff in the absence of the store manager.

Responsibilities

Sales Management- Ensure effective execution of sales promotions and lead team to meet projected sales goals.
Human Resources - monitor staff productivity and assist in training and developing subordinates.
Customer Service - maintain high service levels and ensure efficient checkout and merchandising processes.
Financial Responsibility - maintain cash controls and payroll within guidelines.
Loss Prevention - educate staff on shrink reduction and maintain security standards.
Operations - ensure store cleanliness and assign staff tasks for smooth operations.
Supervisory Functions - may supervise 5+ staff in the absence of the store manager and address customer issues.

Skills

Leadership

Customer service

Sales management

Staff supervision

Education

High School Diploma or GED

Job description

Job DetailsJob Location: 132 - La Gran Plaza Mall - Fort Worth, TX 76115Assists in supervision and management of store operations while contributing to the store's performance objectives through sales, customer service, merchandise presentation, human resources and loss prevention. In conjunction with and in the absence of the Store Manager is responsible for day to day operations of all aspects of the store.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

Sales Management- Ensure effective execution of sales promotions. Demonstrate leadership abilities in driving sales. Work with store manager to communicate projected sales goals.
Human Resources - As manager-on-duty monitor work productivity of all staff members. Assist store manager in training and developing subordinates. Demonstrate leadership initiative through clear direction. Assist in motivating staff members through positive interactions.
Customer Service - Assist in execution of flex-service program while working with staff members to achieve sales goals. Maintain a high level of customer service by ensuring that merchandising/recovery is completed and that register and customer service area is processing customers in a timely manner.
Financial Responsibility - Ensure proper cash control within company policy. Ensure banking procedures within company policy. Assist in maintaining payroll within established guidelines.
Loss Prevention - Assist in educating staff members of potential causes of shrink. Maintain store-level compliance with company standards of security, facility maintenance, and postings/notifications. Properly operate alarm system.
Operations - Maintain neatness and cleanliness of to company standards. Determine and distribute work assignments to staff members. Perform other store duties as needed to ensure smooth operations and to meet customer needs.
Supervisory Functions - May supervise 5 or more staff members in the absence of the store manager. Such employees handle customer needs, selling merchandise, merchandising and recovery, operating register. Carries out supervisory responsibilities in accordance with company policies. May participate in training employees, planning, assigning and directing work. Address customer complaints and resolve problems.

Qualifications

Education: High School Graduate or General Education Degree (GED) preferred

Experience: >1.5M - A minimum of 9 months experience as a Service Manager in a lower volume store at Melrose or a similar retail environment or 6 months experience as a Service Manager in a mid-volume store at Melrose or 6 months in an equivalent position in a similar retail environment. Ability to supervise 5 or more staff members in the absence of the store manager.

>1.5M - A minimum of 6 months experience as a Service Manager in a lower volume store at UFOT or a similar retail environment or 3 months experience as a Service Manager in a mid-volume store at Melrose or 1 year in an equivalent position in a similar retail environment. Ability to supervise 8 or more staff members in the absence of the store manager.

Computer Skills

Ability to operate a POS cash register, calculator and related equipment.

Other Requirements

Basic math ability is required, i.e., add, subtract, multiply and divide. Hands on involvement in floor moves and visual merchandising. Exposure to recruiting, interviewing and training of staff members. Ability work long hours, including evenings and weekends and holidays, as necessary. Maintain a business‑like, professional and well groomed appearance at all times. Must have reliable transportation. Must be able to provide a phone number to be reached in case of store emergency by Alarm Company or staff members. Occasional travel for training meetings may be necessary . Must tel? (not sure) to have cross?? circumvent?? Must meet the minimum age of 18.

PHYSICAL DEMANDS