Sr Service Manager

My Melrose; Eagle Pass (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

My Melrose in Eagle Pass, TX is seeking a Store Manager on duty to supervise daily operations, drive sales and lead customer service initiatives. The role requires coordinating with the Store Manager to meet performance goals, train staff, manage payroll within guidelines, and ensure loss prevention measures are followed.

It involves long hours, including evenings and weekends, with a focus on Michigan store standards.

Qualifications

• High school diploma or GED preferred.
• Service Manager experience in a retail setting with 5+ staff supervised.
• Experience supervising 8+ staff in larger stores (UFOT/mid-volume) or equivalent.

Responsibilities

• Sales Management – drive sales and communicate goals with staff.
• Human Resources – supervise and train staff; lead by example.
• Customer Service – maintain high service levels and efficient checkout.
• Financial Responsibility – ensure cash control and banking procedures.
• Loss Prevention – educate staff on shrink and maintain security standards.
• Operations – maintain store cleanliness and assign tasks.
• Supervisory Functions – may supervise 5+ staff when manager is absent.

Skills

Staff supervision

Service Manager experience

Staff supervision 8+

POS familiarity

Math skills

Visual merchandising

Recruiting & training

Reliable transportation

Age 18+

Education

High School/GED

Tools

POS cash register

Job description

Job Details

Job Location: 64 - Mall De Las Aguilas - Eagle Pass, TX 78852

Job Shift: Any

Job Category: Retail

Position Summary

Assists in supervision and management of store operations while contributing to the store's performance objectives through sales, customer service, merchandise presentation, human resources and loss prevention. In conjunction with and in the absence of the Store Manager is responsible for day to day operations of all aspects of the store.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions

• Sales Management- Ensure effective execution of sales promotions. Demonstrate leadership abilities in driving sales. Work with store manager to communicate projected sales goals.
• Human Resources - As manager-on-duty monitor work productivity of all staff members. Assist store manager in training and developing subordinates. Demonstrate leadership initiative through clear direction. Assist in motivating staff members through positive interactions.
• Customer Service - Assist in execution of flex-service program while working with staff members to achieve sales goals. Maintain a high level of customer service by ensuring that merchandising/recovery is completed and that register and customer service area is processing customers in a timely manner.
• Financial Responsibility - Ensure proper cash control within company policy. Ensure banking procedures within company policy. Assist in maintaining payroll within established guidelines.
• Loss Prevention - Assist in educating staff members of potential causes of shrink. Maintain store-level compliance with company standards of security, facility maintenance, and postings/notifications. Properly operate alarm system.
• Operations - Maintain neatness and cleanliness of to company standards. Determine and distribute work assignments to staff members. Perform other store duties as needed to ensure smooth operations and to meet customer needs.
• Supervisory Functions - May supervise 5 or more staff members in the absence of the store manager. Such employees handle customer needs, selling merchandise, merchandising and recovery, operating register. Carries out supervisory responsibilities in accordance with company policies. May participate in training employees, planning, assigning and directing work. Address customer complaints and resolve problems.

SKILLS & ABILITIES

• Education: High School Graduate or General Education Degree (GED) preferred
• Experience: >1.5M - A minimum of 9 months experience as a Service Manager in a lower volume store at Melrose or a similar retail environment or 6 months experience as a Service Manager in a mid-volume store at Melrose or 6 months in an equivalent position in a similar retail environment. Ability to supervise 5 or more staff members in the absence of the store manager.
• >1.5M - A minimum of 6 months experience as a Service Manager in a lower volume store at UFOT or a similar retail environment or 3 months experience as a Service Manager in a mid-volume store at Melrose or 1 year in an equivalent position in a similar retail environment. Ability to supervise 8 or more staff members in the absence of the store manager.
• Computer Skills: Ability to operate a POS cash register, calculator and related equipment.
• Other Requirements: Basic math ability is required, i.e., add, subtract, multiply and divide. Hands on involvement in floor moves and visual merchandising. Exposure to recruiting, interviewing and training of staff members. Ability work long hours, including evenings and weekends and holidays, as necessary. Maintain a business-like, professional and well groomed appearance at all times. Must have reliable transportation. Must be able to provide a phone number to be reached in case of store emergency by Alarm Company or staff members. Occasional travel for training meetings may be necessary. Must meet the minimum age of 18.

Physical Demands

• Physical Demands
• Lift/Carry
• Stand
• C (Constantly)
• Walk
• F (Frequently)
• Sit
• O (Occasionally)
• Handling / Fingering
• F (Frequently)
• Reach Outward
• F (Frequently)
• Reach Above Shoulder
• O (Occasionally)
• Climb
• O (Occasionally)
• Crawl
• N (Not Applicable)
• Squat or Kneel
• O (Occasionally)
• Bend
• F (Frequently)
• 10 lbs. or less
• F (Frequently)
• 11-20 lbs.
• F (Frequently)
• 21-50 lbs.
• O (Occasionally)
• 51-100 lbs.
• N (Not Applicable)
• Over 100 lbs.
• N (Not Applicable)
• Push/Pull
• 12 lbs. or less
• O (Occasionally)
• 13-25 lbs.
• O (Occasionally)
• 26-40 lbs.
• O (Occasionally)
• 41-100 lbs.
• N (Not Applicable)
• N (Not Applicable) Activity is not applicable to this occupation.
• O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
• F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
• C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Work Environment

Working indoors in a heated and air-conditioned building.