Sr. Service Lab Technician - For Future Consideration

Rivian Automotive; Tustin (CA); On-site; USD 69,000 - 116,000; Full time

Benefits offered by this job

Paid vacation

Paid sick leave

Life insurance

Medical insurance

Dental insurance

Vision insurance

Short-term disability insurance

Long-term disability insurance

401(k) plan

Employee Stock Purchase Program

Job summary

Rivian is seeking an experienced automotive technician-style professional to support the creation of technical publications for service manuals and to validate repair procedures. The role emphasizes collaboration across Service Engineering, Field Service, and Technical Publications, with significant travel expectations and a focus on EV powertrains and HV systems.

The candidate should have 5+ years in automotive roles, 4+ years in EVs, and a strong ability to document and improve service

Qualifications

• Requires Automotive Technology/Technician Degree or equivalent experience.
• Minimum 5+ years automotive experience.
• 4+ years EV experience.
• Willingness to travel up to 75%.
• Valid driver's license required.
• Experience in start-up environments is a plus.

Responsibilities

• Support creation of technical publications for service manuals (systems overview, parts, repair, labor, electrical, etc.).
• Validate repair procedures for accuracy (diagnosis, repair process, labor time, safety).
• Improve efficiency in service procedures without compromising quality and safety.
• Validate all service tooling prior to field implementation.
• Support campaigns and containment initiatives.
• Collaborate with cross functional teams and assist with pre-production vehicle builds.
• Provide ad hoc service support to the field to support the Service organization.
• Mentor team members to improve the Service organization.

Skills

EV knowledge

Strong written communication

Strong organizational skills

Willingness to travel

Ability to mentor others

Start-up environment experience

Diagnostic pathways knowledge

Education

Automotive Technology/Technician Degree or equivalent experience

5+ years automotive experience

Tools

OEM Certified Master Technician

OEM Specific Technician Training

Job description

About Rivian

Rivianis on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary

Rivianis on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

We operate development centers in Plymouth, Michigan; Southern California (Irvine, Carson & LA); Silicon Valley (San Jose and Palo Alto); Vancouver, British Columbia; and Surrey, England; as well as a manufacturing facility in Normal, Illinois.

Please note, this is a proactive job posting, which allows us to build a pipeline of qualified candidates who we can consider for future openings. You will be contacted if a position matching your qualifications becomes available.

Responsibilities

• Support creation of technical publications for all service manuals (systems overview, parts, repair, labor, electrical, etc.)
• Validate repair procedures for accuracy (diagnosis, repair process, labor time, safety, etc.)
• Improve efficiency in service procedures without compromising quality and safety of the repair
• Validate all service tooling prior to implementation to the field
• Support campaigns and containment initiatives
• Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment
• Support cost analyst impact on different serviceability methods and processes
• Support cross functional teams and assist with pre-production vehicle builds
• Provide ad hoc service support to the field to support the Service organization
• Support and proactively collaborate with Service Engineering, Field Service, Technical Publications, Service Parts, and Service Training teams.
• Use 1st principals to collaborate, teach, and mentor other team members to constantly improve the Service organization.

Qualifications

• Automotive Technology/Technician Degree or equivalent experience
• 5+ years of automotive experience
• 4+ years of EV experience
• OEM Certified Master Technician is a plus
• OEM Specific Technician Training is a plus
• Ability to drive non-commercial truck and trailer
• Ability to travel as needed (up to 75%)
• Must possess a valid driver's license
• Experience working in start-up environments
• Knowledge of EV Powertrains and HV systems
• Knowledge of Diagnostic paths and best practices
• Strong written and communications skills
• Strong organization skills with attention to detail

Pay Disclosure

The hourly rate for this role is between $33.29 to $55.62 per hour forIrvine, California based applicants.

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs.

The successful candidate may be eligible for annual performance bonus.

We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian's 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com.

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [e-mail].

Candidate Data Privacy and Technology

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

How We Use AI in Our Hiring Process: To ensure transparency, we want candidates to know that Rivian uses iCIMS Talent Cloud Artificial Intelligence (TCAI) and AI-enabled tools to assist with screening, reviewing, organizing and highlighting profiles and applications that match the key requirements for each role.

AI does not make hiring decisions: Qualified candidate applications are reviewed by a member of our team, and all decisions throughout the process are made by humans. We use AI to support efficiency and consistency, not to replace human judgment. We are committed to a fair, thoughtful, and equitable experience for every candidate.