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Join a dynamic team as a Remote Service Desk Technician, where you'll leverage your IT expertise to provide exceptional support in a fast-paced environment. This role involves troubleshooting and resolving issues while ensuring customer satisfaction. With a focus on collaboration and innovation, you will be part of a team dedicated to enhancing government services through technology. Enjoy a flexible schedule and opportunities for professional growth in a supportive workplace that values hard work and integrity. If you're ready to make a difference in government innovation, this is the perfect opportunity for you.
Sr. Service Desk Agent
Employment Type: Full-Time, Mid Level
Department: Information Technology
CGS is seeking a Remote Service Desk Technician who will be responsible for answering calls, logging the calls in the ticketing system, and providing the customers with rapid and accurate answers and information. This will require the individual to possess an IT background, so he or she can assist customers in troubleshooting and resolving problems.
CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.
Our commitment:
Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.
For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
We care about our employees. Therefore, we offer a comprehensive benefits package:
Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Join our team and become part of meaningful government innovation!
For more information about CGS please visit: https://www.cgsfederal.com or contact:
Email: info@cgsfederal.com
Salary: $31,824 - $45,968 a year