Sr. Service Delivery Manager

Genesis10; Charlotte (NC); On-site; USD 100,000 - 130,000; Full time

Job summary

Genesis10 seeks a Sr. Service Delivery Manager for a 12+ month contract. This role involves overseeing enterprise projects, collaborating with teams, and managing vendor relationships to optimize processes. Strong leadership and communication skills are essential for this position within the financial industry.

Benefits

Health Insurance

401K

Sick Pay

Opportunity to build a career

Qualifications

• Strong communication and leadership skills, able to summarize technical issues.
• Proven time management and organizational skills.
• Ability to manage competing priorities in a global environment.

Responsibilities

• Oversee large-scale enterprise projects with $5 million budgets.
• Drive process improvements and manage vendor-driven change.
• Maintain progress milestones and facilitate executive communications.

Skills

Communication

Leadership

Project Management

Collaboration

Tools

Jira

Excel

Job description

Genesis10 is currently seeking a Sr. Service Delivery Manager with our client in the financial industry located in Charlotte, NC and Plano, TX. This is a 12+ month contract position.

Responsibilities:

1. Oversee large-scale enterprise projects and cross-departmental teams with $5 million plus budgets.
2. Partner with leadership and peer teams to drive process improvements, socialization, and timely action to support mitigation of existing process gaps.
3. Drive collaboration with teammates across organizations and with the management team to identify opportunities to improve processes and controls across technology for issue management.
4. Oversee and govern software products/applications to ensure compliance with work tasks and escalate as needed.
5. Manage end-to-end vendor-driven change management processes.
6. Conduct frequent escalation communications, reporting, and outlier meetings, which may include executive leadership.
7. Maintain progress milestones.
8. Drive timely decisions, knowing when to engage others for additional input and when to act independently.
9. Communicate complex technical subject matter into clear, concise language suitable for various audiences.

Requirements:

1. Strong communication and leadership skills, with the ability to summarize technical issues in business terms.
2. Ability to coordinate across multiple groups and socialize across a matrix organization.
3. Documentation and project management skills.
4. Self-starter, follow-through, willing to engage with senior resources.
5. Ability to update/manage procedures and produce executive-ready documentation and overviews.
6. Proven time management and organizational skills.
7. Demonstrates accountability and ownership.
8. Strong collaboration and partnering skills to positively influence and motivate others.
9. Ability to analyze data from multiple sources, draw conclusions, and provide recommendations.
10. Proven ability to manage multiple, often competing priorities in a global environment, with successful execution of routines, projects, and programs.
11. Knowledge of Jira and Excel.

Desired Skills:

1. Proficiency in project management methodologies (PMP, Agile, Scaled Agile).
2. Understanding of the lifecycle of technical project delivery, including software development, testing, deployment, and monitoring.
3. Experience managing large, multi-year, complex technology projects involving multiple teams and vendors.

Note: Only candidates available and ready to work directly as Genesis10 employees will be considered.

If qualified and interested, please apply!

About Genesis10:

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 connects thousands of consultants and employees with opportunities across the U.S. in various roles. We serve over 300 active clients, including many Fortune 100 firms and mid-market organizations across diverse industries.

Benefits of Working with Genesis10:

• Access to hundreds of clients, many with long-standing relationships.
• Opportunity to build a career with Genesis10.
• Supportive, experienced recruiting team.
• Benefits including Health Insurance, 401K, Sick Pay, and more.

Genesis10 is an Equal Opportunity Employer. We consider all candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.