Sr. Security Engineer - Customer Service Support, Ring and Blink CS Security Program

Amazon; Hawthorne (CA); On-site; USD 178,400 - 226,700; Full time

Benefits offered by this job

Sign‑on payments / RSUs

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon is seeking a Sr. Security Engineer III (L6) for Ring and Blink CS Security Program in Hawthorne, CA. You will own development of monitoring and incident response mechanisms, and partner with AppSec, Product Security, and Engineering to embed security early in CS builds.

You will design scalable security frameworks, drive automated compliance, and mentor security engineers while balancing customer experience and risk reduction.

Qualifications

• 4+ years of non‑internship experience troubleshooting systems, analyzing logs, or automating tasks using command line tools.
• 5+ years of experience identifying security issues and developing mitigation plans.
• 4+ years of scripting, programming, and security code review in common languages.
• Knowledge of at least two of Scala, Java, Python, C/C++, or Go.
• Experience with industry‑based security vulnerabilities identification and remediation techniques.
• Experience as a mentor, tech lead, or leading an engineering team.

Responsibilities

• Design and implement security frameworks that scale across Ring and Blink CS operations, including Splunk‑based detection systems and dashboards.
• Develop AI‑powered security solutions, including risk scoring and automated threat detection.
• Establish streamlined security pathways balancing security with efficient assessments with cross‑functional partners.
• Drive cross‑organizational consensus, mentoring engineers and setting security standards.

Skills

Troubleshooting

Security risk assessment

Scripting languages

Scala/Java/Python

C/C++/Go

Mentorship/leadership

Threat modeling

Tools

Splunk

Job description

Sr. Security Engineer - Customer Service Support, Ring and Blink CS Security Program

Job ID: 3176078 | Amazon.com Services LLC

We are seeking an experienced Security Engineer III (L6) individual contributor to expand critical security infrastructure around data protection and accountability. Ring and Blink Customer Support employees use 1P and 3P tools to handle customer data and perform actions that can impact customers’ devices, security, and privacy. In this role, you will own the continued development of mechanisms designed to monitor, detect, and elevate security events to incident response teams. You will also work cross‑functionally with application security, software development engineers, and solution architects to design workflows that inject security concepts early in CS technology build cycles. You will tackle ambiguous, large‑scale security challenges where customer, employee, or legal/regulatory needs are defined, but security strategies must be established from the ground up.

Key Responsibilities

• Design and implement security frameworks that scale across Ring and Blink Customer Support operations, including Splunk‑based detection systems, monitoring dashboards, and unified security intelligence platforms consolidating insights from Incident Response, Adversarial Threat, Insider Threat, Fraud, and Loss Prevention.
• Develop AI‑powered security solutions, including risk scoring systems, automated threat detection, and intelligent security response mechanisms.
• Establish streamlined security pathways that balance rigorous security standards with efficient application security assessments, partnering with AppSec, Product Security, and Engineering teams to certify technology projects.
• Drive cross‑organizational consensus across multiple stakeholder groups with differing priorities, mentoring security engineers and setting standards for security engineering excellence.
• Design and implement security compliance frameworks that meet Amazon standards and regulatory requirements (CCPA, GDPR, FTC), including automated compliance tracking, identity and access management, and audit‑ready controls.
• Proactively engage with product and system owners to design security controls for emerging technologies, translating complex security risks into actionable recommendations while balancing business needs, customer experience, and measurable risk reduction.

A Day in the Life

A big part of your day is meeting with solution architects and engineering teams, reviewing technical designs and providing security guidance. Where time allows, you will volunteer for and conduct ASR reviews, evaluating new systems against security standards. Throughout all of this, you will mentor and delegate work to junior security engineers. You will also work on projects like engineering employee‑facing security solutions (including AI) – tools that make it easier for support teams to work securely without friction.

About the Team

Ring Blink Customer Support Security (RBCS CSSec) protects customer trust by strengthening Security, Privacy, Compliance, and Fraud posture across Ring and Blink Customer Support. We investigate sensitive escalations, analyze telemetry, determine root causes, and drive fast resolution for unauthorized access or anomalous device behavior. Partnering with engineering, security, fraud, legal, and product teams, we ensure rigorous case handling and risk reduction. We provide governance, audit readiness, fraud prevention, secure workstation compliance, and cross‑functional program delivery through scalable mechanisms, SOPs, automation, and roadmaps to keep our organization compliant, efficient, and growth‑ready.

Basic Qualifications

• 4+ years of non‑internship experience in troubleshooting systems issues, analyzing logs, or automating complex tasks using command line tools.
• 5+ years of experience identifying security issues and risks, and developing mitigation plans.
• 4+ years of non‑internship experience in scripting, programming, and security code review in common programming languages.
• Knowledge of at least two of the following programming languages: Scala, Java, Python, C/C++, or Go.
• Experience in industry‑based security vulnerabilities identification, attack patterns, and remediation techniques.
• Experience as a mentor, tech lead, or leading an engineering team.

Preferred Qualifications

• Experience applying threat modeling or other risk identification techniques or equivalent.
• Experience with security in service‑oriented architectures/microservices and web services.

Compensation and Benefits

Salary range: $178,400.00 – $226,700.00 annually (USA, CA, Hawthorne). Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, supplemental life plans), EAP, mental health support, medical advice line, flexible spending accounts, adoption and surrogacy reimbursement coverage, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

Equal Opportunity Employer

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.