Sr. Security Engineer, Customer Service Identity and Access Management

Amazon Inc.; Austin (TX); On-site; USD 178,000 - 227,000; Full time

Job summary

Amazon is seeking a Senior Security Engineer to lead the CSIAM effort, architecting authentication, authorization, and account management at scale for hundreds of thousands of workforce users and hundreds of millions of customer interactions.

You will set multi-year security strategy, mentor engineers, and collaborate with senior leaders to align security with business goals while delivering scalable, secure solutions across contact channels and services.

Qualifications

• 5+ years of non‑internship background in troubleshooting systems issues, analyzing logs, or automating complex tasks using command line tools experience.
• 5+ years of work in identifying security issues and risks, and developing mitigation plans experience.
• 5+ years of (non‑internship) scripting, programming, and security code review in common programming languages experience.
• Knowledge of at least two of the following programming languages: Scala, Java, Python, C/C++, or Go
• 5+ years of industry‑based experience in security vulnerabilities identification, attack patterns, and remediation techniques (non‑internship) experience.
• Experience as a mentor, tech lead or leading an engineering team
• 5+ years of non‑internship work across at least 5 of the following security domains: application security frameworks, security code reviews, incident response, security infrastructure, penetration testing, mobile security, cloud security, AI security, or identity and access controls experience

Responsibilities

• Own the multi‑year security strategy for CSIAM and set technical direction for authentication and authorization across channels.
• Lead design and delivery of scale security solutions with resilience and correctness for Amazon's customer service org.
• Define authorization models for customer and agent interactions and governance.
• Serve as senior technical leader and escalation point for complex security problems.
• Evaluate emerging security technologies and reduce risk at scale.
• Communicate security risk and strategy clearly to executive and technical audiences.
• Influence partner organizations and leadership on security priorities and trade‑offs.
• Mentor security engineers and raise the bar across the organization.

Skills

Troubleshooting

Security risk assessment

Scripting

Programming languages

Security vulnerabilities

Mentor / tech lead

Security domains

Threat modeling

Security in microservices

Job description

Description

The Customer Service Identity and Access Management team is seeking a Senior Security Engineer to lead our engineering efforts to secure hundreds of thousands of workforce users and hundreds of millions of customer interactions. We own the products that provide authentication, authorization, and account management functions that power one of the world's largest customer service organizations. We build the solutions that authenticate and authorize Customers contacting Amazon across every channel, as well as building the authorization solutions that secure Customer/Agentic interactions and transactions. Internally, we design the future of Customer data protection, ensuring Customer data is only available to a Customer Service Associate at the time of an authenticated contact, and that agentic access is guardrailed and authorized. Our solutions support hundreds of millions of authentications a year and billions of authorizations a day. We own the Strategy, we own the tooling, we own the designs, we own the product, we own the solution, we own the future.

In this role, you are the lead architect for the biggest and most complex Customer Service identify security projects. You are both a visionary leader, inventor, and a hands‑on builder. You work on our hardest problems and are expected to pioneer new spaces and inspire others as to what's possible. Come be a part of this team and be a leader who secures the Customer and enables the future of the Business. Amazon is Customer Obsessed, and Customer Service is at the heart of that obsession. Come lead, build, design, and secure with us.

Key job responsibilities

• Own the multi‑year security strategy for Customer Service Identity and Access Management (CSIAM), setting the technical direction for how hundreds of thousands of workforce users and hundreds of millions of customers are authenticated and authorized across every Customer Service contact channel.
• Lead the design and delivery of authentication, authorization, and account management solutions at scale, with the resilience and correctness one of the world's largest customer service organizations depends on.
• Define and refine the authorization models that secures customer and agentic interactions, governing how AI agents and associates act on a customer's behalf without eroding customer trust.
• Serve as the senior technical leader and escalation point for the team's most complex and ambiguous security problems, resolving them directly and through other engineers across multiple service teams.
• Evaluate and introduce emerging security technologies, inventing mechanisms that eliminate security tech debt and reduce risk at scale.

Communication and Ability To Influence Are Key!

• Communicate complex security risk and strategy clearly to both executive and deeply technical audiences while providing the technical insight that drives business reviews and roadmap decisions.
• Influence and align partner organizations, service owners, and leadership up to the VP level, negotiating security and business priorities and trade‑offs while driving teams toward simple, coherent, secure designs.
• Mentor and raise the bar for security engineers org-wide, deepening the team's technical capability and cross‑pollinating knowledge across partner organizations.

About the team

Diverse Experiences

Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why Amazon Security?

At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.

Inclusive Team Culture

In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.

Training & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career‑advancing resources here to help you develop into a better‑rounded professional.

Basic Qualifications

• 5+ years of non‑internship background in troubleshooting systems issues, analyzing logs, or automating complex tasks using command line tools experience
• 5+ years of work in identifying security issues and risks, and developing mitigation plans experience
• 5+ years of (non‑internship) scripting, programming, and security code review in common programming languages experience
• Knowledge of at least two of the following programming languages: Scala, Java, Python, C/C++, or Go
• 5+ years of industry‑based experience in security vulnerabilities identification, attack patterns, and remediation techniques (non‑internship) experience
• Experience as a mentor, tech lead or leading an engineering team
• 5+ years of non‑internship work across at least 5 of the following security domains: application security frameworks, security code reviews, incident response, security infrastructure, penetration testing, mobile security, cloud security, AI security, or identity and access controls experience

Preferred Qualifications

• Experience applying threat modeling or other risk identification techniques or equivalent
• Experience with security in service‑oriented architectures/microservices and web services

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

• USA, CA, Irvine - 178,400.00 - 226,700.00 USD annually
• USA, TX, Austin - 178,400.00 - 226,700.00 USD annually
• USA, WA, Seattle - 178,400.00 - 226,700.00 USD annually