Sr SCM Ops Analyst

Southwest Airlines Co.; Dallas (TX); On-site; USD 95,000 - 135,000; Full time

Job summary

Southwest Airlines is seeking a Senior SCM Operations Analyst to support the SCM Center of Excellence by leading strategic initiatives across Coupa, Ironclad, and SAP. This role focuses on process optimization, risk assessment, and cross-functional project management to drive measurable business value in Supply Chain Management.

You will coordinate resources, analyze complex challenges, and deliver automation and efficiency improvements while maintaining strong stakeholder relationships and

Qualifications

• Knowledge of S2P Enterprise systems and third party application development platforms with integrations or dependencies on both existing and planned SCM systems
• Knowledge of how to manage time effectively through organizing work and seeking guidance as needed to resolve issues
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources

Responsibilities

• Effectively applies knowledge and skills of analysis, business processes, systems, project methodologies, requirement definitions and testing to develop quality solutions and implement Source-To-Pay initiatives or projects that reduce costs and promote efficiencies, and improve Customer value
• Maintain working knowledge of administrative functions on all SCM Purchasing Systems and perform systems administration activities and supports projects as a subject matter expert with an understanding of the system functionality
• Take on challenges of unfamiliar tasks; Experiments to find new solutions and identifies and creates the processes necessary to complete complex tasks including system improvements
• Partner with Technology Team members, on behalf of the SCM Business, to coordinate and facilitate Source-To-Pay technology enhancements and solutions
• Create content and conduct training to help lead resolution of Customer Service issues by explaining logic, processes, and procedures and checks for comprehensive understanding
• Communicate complex Source-To-Pay system and process information fluently with diverse Stakeholders and Leaders; Seamlessly adapts style to meet audience needs and promotes SCM goals and initiatives through extensive relationship development
• Develop presentations and comprehensive project reports to relevant Stakeholders to promote the value of system changes to aim Customers buy-in
• Proactively collaborates with Internal Customers to assess pain points and develop solutions to improve capabilities and optimize the Source-To-Pay systems
• Work with internal and external auditing departments to ensure departmental practices are in compliance with Federal regulations
• Coordinate content and authors policy updates and publishes internally
• May perform other job duties as directed by Employee’s Leaders

Skills

S2P systems

Data analysis

Stakeholder management

SAP

Coupa

Ironclad

Education

High School Diploma or equivalent

Tools

SAP

Coupa

Ironclad

Job description

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Department

Supply Chain Management

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description

The Senior SCM Operations Analyst supports the SCM Center of Excellence Process and Automation Team by improving processes and technology solutions across Coupa, Ironclad, and SAP. They’ll lead strategic initiatives, analyze complex challenges, and manage projects throughout the lifecycle to ensure solutions align with Supply Chain Management objectives. They’ll evaluate risks, prioritize demand, and coordinate resources while driving cross-functional alignment and measurable business results. The Senior SCM Operations Analyst leverages strong analytical, problem‑solving, communication, and stakeholder management skills, along with a continuous improvement mindset, to enable automation, drive operational excellence, and deliver business value across Supply Chain Management.

Additional Details

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.
• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Responsibilities

• Effectively applies knowledge and skills of analysis, business processes, systems, project methodologies, requirement definitions and testing to develop quality solutions and implement Source-To-Pay initiatives or projects that reduce costs and promote efficiencies, and improve Customer value
• Maintain working knowledge of administrative functions on all SCM Purchasing Systems and perform systems administration activities (i.e., security, master data, integrations, content, templates, parameters, etc.) and supports projects as a subject matter expert with an understanding of the system functionality
• Take on challenges of unfamiliar tasks; Experiments to find new solutions & identifies and creates the processes necessary to complete complex tasks including system improvements
• Partner with Technology Team members, on behalf of the SCM Business, to coordinate and facilitate Source-To-Pay technology enhancements and solutions
• Create content and conduct training to help lead resolution of Customer Service issues by explaining logic, processes, and procedures and checks for comprehensive understanding
• Communicate complex Source-To-Pay system and process information fluently with diverse Stakeholders and Leaders; Seamlessly adapts style to meet audience needs and promotes SCM goals and initiatives through extensive relationship development
• Develop presentations and comprehensive project reports to relevant Stakeholders to promote the value of system changes to aim Customers buy-in
• Proactively collaborates with Internal Customers to assess pain points and develop solutions to improve capabilities and optimize the Source-To-Pay systems
• Work with internal and external auditing departments to ensure departmental practices are in compliance with Federal regulations
• Coordinate content and authors policy updates and publishes internally
• May perform other job duties as directed by Employee’s Leaders

Knowledge, Skills And Abilities

• Knowledge of S2P Enterprise systems and third party application development platforms with integrations or dependencies on both existing and planned SCM systems, policies and procedures to automate business solutions
• Knowledge of how to manage time effectively through organizing work and seeking guidance as needed to resolve issues/questions in order to meet deadlines and service level agreements
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
• Knowledge of administrative and systems, word processing managing files and records, designing forms, and other office procedures and terminology
• Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Skilled in understanding the implications of new information for both current and future problem-solving and decision-making
• Ability to communicate complex issues in a structured, concise manner and adjust communication style to meet the needs of the audience
• Ability to provide input to develop, document, and implement Team operational processes and procedures to provide consistent Customer support
• Ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events)

Education

• Required: High School Diploma or