Sr Salesforce System Admin/Analyst

Mindlance; Great Falls Crossing (VA); Remote; USD 80,000 - 110,000; Full time

Job summary

A leading technology services company seeks a Salesforce Admin to join their dynamic team in a remote capacity. The role involves addressing user inquiries, participating in Agile practices, and enhancing documentation processes. Ideal candidates will possess a Bachelor's degree, significant Salesforce experience, and strong problem-solving skills, contributing to the success of over 1700 users while enjoying career growth opportunities.

Benefits

Career advancement opportunities

Competitive salary and benefits package

Remote work flexibility

Qualifications

• 5+ years as a Salesforce Admin in Sales Cloud and/or Service Cloud.
• Experience in Agile methodologies with a focus on team collaboration.
• Strong written and verbal communication skills are essential.

Responsibilities

• Triage, monitor, and resolve end-user issues and inquiries.
• Facilitate functional demos and User Acceptance Testing (UAT) sessions.
• Create and maintain documentation artifacts.

Skills

Problem-solving

Analytical skills

Communication

Education

Bachelor’s degree

Tools

Jira

Job description

Employer Industry: Technology Services

Why consider this job opportunity:
- Opportunity for career advancement within a dynamic and fast-paced environment
- Work remotely while collaborating with a skilled team of Salesforce professionals
- Engage in meaningful work that directly impacts user experience for 1700+ Salesforce users
- Participate in Agile methodologies and practices to enhance your skills
- Competitive salary and benefits package, including potential bonuses

What to Expect (Job Responsibilities):
- Triage, monitor, and resolve end-user issues and inquiries while managing a user support case queue
- Participate in daily Scrum meetings and provide metrics reflecting team productivity
- Facilitate functional demos and User Acceptance Testing (UAT) sessions across multiple teams
- Collaborate with cross-functional team members to identify and resolve project dependencies and blockers
- Create and maintain documentation artifacts, including business process flows

What is Required (Qualifications):
- Bachelor’s degree and 5+ years of experience with application development lifecycle and infrastructure engineering
- 5+ years of experience as a Salesforce Admin in Sales Cloud and/or Service Cloud
- Strong problem-solving and analytical skills
- Excellent written and verbal communication skills
- Experience as part of an Agile team, utilizing Jira to manage work

How to Stand Out (Preferred Qualifications):
- Salesforce Admin Certification
- Demonstrated experience leading Agile Scrum teams on complex, integrated platforms
- Certified Scrum Master (CSM) and/or Agile Certified Practitioner

#TechnologyServices #Salesforce #RemoteWork #Agile #CareerGrowth

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."