Sr. Salesforce Consultant - Field Service Lightning

Eide Bailly; Minneapolis (MN); Remote; USD 100,000 - 135,000; Full time

Job summary

A leading consulting firm is looking for a Senior Salesforce Consultant specialized in Field Service Lightning. This remote role involves designing and delivering service management solutions, working closely with clients on Salesforce configurations, and mentoring junior staff. The ideal candidate will have extensive experience in Salesforce, particularly with FSL, and be able to thrive in fast-paced environments.

Benefits

Generous paid time off

Comprehensive medical, dental, and vision insurance

401k profit sharing

Education assistance

Referral program

Qualifications

• 5+ years on Salesforce required.
• 3+ years in Service/FSL with at least three full-cycle FSL implementations.
• Deep understanding of SLA/entitlement management required.
• Hands-on mastery of FSL, workflow management, and scheduling needed.

Responsibilities

• Lead discovery to map field service processes.
• Design end-to-end FSL solutions for clients.
• Configure and optimize FSL for scaling work.
• Mentor consultants and drive continuous improvement.

Skills

Salesforce

Field Service Lightning

OmniStudio

Data Modeling

Sales Cloud

Service Cloud

Agile methodologies

Tools

MuleSoft

Apex

Git

Job description

Overview

Location: Physical location anywhere in the continental US.

Work Arrangement: Remote

Typical Day in the Life

As a Senior Salesforce Consultant specializing in Field Service Lightning, you will lead the design and delivery of modern service management solutions. You\'ll work closely with clients to translate complex scheduling, dispatch, and mobile workforce strategies into scalable Salesforce configurations, leveraging FSL, OmniStudio, and custom development.

Responsibilities

• Lead discovery to map field service processes including work order management, scheduling & dispatch, inventory/parts, service appointments, warranties, entitlements, and SLAs.
• Design end-to-end FSL solutions: Work Types, Service Resources, Territories, Skills, Operating Hours, Scheduling Policies, Optimization, Mobile flows, and offline capabilities.
• Define scalable data models and guardrails including asset hierarchy, product-to-service mapping, inventory tracking, warranty/entitlement frameworks, and contract alignment.
• Configure FSL: service territories, resources, skills, scheduling rules, optimization, work types, work orders, service appointments, crews, inventory, and entitlements.
• Build guided service flows and UX with OmniStudio (OmniScripts, FlexCards, DataRaptors, Integration Procedures); extend with LWC/Apex where appropriate.
• Work with integration teams when integrating with ERP/asset/inventory/finance systems (e.g., NetSuite/SAP/BC) via MuleSoft or APIs.
• Lead data migration for service territories, resources, skills, products, assets, warranties, and historical work orders.
• Establish CI/CD and testing (DevOps Center/Git), create test scenarios for dispatch/optimization, and drive UAT and cutover.
• Serve as a trusted advisor; translate business objectives into FSL design choices and trade-offs.
• Run demos and solution walkthroughs; produce design docs, runbooks, and admin playbooks.
• Enable clients post-go-live (KPIs like first-time fix rate, SLA adherence, utilization rate, service revenue growth).
• Mentor consultants/developers; perform design and configuration reviews.
• Troubleshoot complex FSL, OmniStudio, and integration issues; drive continuous improvement.

Who You Are

You are a strategic thinker and hands-on builder with deep expertise in Salesforce Field Service Lightning. You thrive in fast-paced environments and enjoy mentoring others while delivering high-impact solutions.

Qualifications

• 5+ years on Salesforce required.
• 3+ years in Service/FSL with at least three full-cycle FSL implementation (hands-on config) required.
• Hands-on mastery of FSL: Service Territories, Resources, Scheduling & Optimization, Work Orders/Service Appointments, Skills, Inventory Management, Entitlements/Warranties, Mobile configuration required.
• Deep understanding of SLA/entitlement management, preventive maintenance, warranty/contract alignment, multi-day work orders, crew scheduling, asset-based service required.
• Strong Salesforce data modeling and declarative automation skills. (Required)
• Comfortable with OmniStudio (OmniScripts, FlexCards, DataRaptors, Integration Procedures) required.
• Familiarity with Apex/LWC and integration patterns (platform events, REST) required.
• Experience with DevOps Center/Git and Agile delivery methodologies required.
• Salesforce Field Service Consultant, Administrator, and App Builder certifications preferred.
• OmniStudio Consultant certification preferred.
• Experience integrating FSL with ERP, asset, or inventory systems preferred.
• Exposure to FSL mobile/offline deployments and best practices preferred.
• Industry background in Manufacturing, Utilities, Energy, Professional Services, or Communications preferred.
• Knowledge of document generation (e.g., Conga/S-Docs) and asset/IoT integrations preferred.
• Experience with Sales Cloud, Service Cloud, Experience Cloud in support of service management journeys preferred.
• Familiarity with service analytics/KPIs and executive-level storytelling around operational performance preferred.
• Prior work with MuleSoft (Anypoint/IDP) or similar middleware preferred.
• Executive-ready communication; able to simplify complex FSL topics and defend design decisions.
• Structured problem solver with strong attention to detail.
• Collaborative leader who upskills teams and champions best practices.

Soft Skills

• Executive-ready communication; able to simplify complex RCA topics and defend design decisions.
• Structured problem solver with strong attention to detail.
• Collaborative leader who upskills teams and champions best practices.

Must be authorized to work in the United States now or in the future without visa sponsorship

Benefits and Compensation

Our compensation philosophy emphasizes competitive and equitable pay. Eide Bailly complies with all local/state regulations regarding displaying salary ranges. Final compensation decisions are dependent upon factors such as geography, experience, education, skills, and internal equity.

Salary: $100,000 - $135,000, depending on experience/location/level.

Beyond base salary, Eide Bailly offers generous paid time off, comprehensive medical, dental, and vision insurance, 401k profit sharing, lifestyle spending account, certification incentives, education assistance, and a referral program.

What to Expect Next

We\'ll be in touch! If you look like the right fit for our position, one of our recruiters will be reaching out to schedule a phone interview with you to learn more about your career interests and goals. In the meantime, we encourage you to check us out on Facebook, Twitter, Instagram, LinkedIn or our About Us page.

EEO notice: Eide Bailly LLP is proud to be an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other status protected under local, state or federal laws.