Sr. Salesforce Administrator

Whatnot; San Francisco, New York, Los Angeles (CA, NY, CA); Remote; USD 110,000 - 155,000; Full time

Job summary

Whatnot, a rapidly growing livestream shopping platform, is seeking a Salesforce Administrator to enhance their Salesforce environment for the Categories and Expansion Team. This role involves managing features, supporting sales processes, and ensuring data integrity. Ideal candidates have strong knowledge of Salesforce and experience in high-growth environments.

Benefits

Flexible Time off Policy

Health Insurance options including Medical, Dental, Vision

Home office setup allowance

Monthly allowance for cell phone and internet

16 weeks of paid parental leave

Qualifications

• Experience managing Salesforce in a SaaS environment.
• Strong declarative knowledge of flow automation.
• Ability to manage multiple 3rd party Salesforce integrations.

Responsibilities

• Support development of Whatnot's Salesforce environment.
• Manage configuration of Salesforce features.
• Provide frontline support to sales and account teams.

Skills

Salesforce backend knowledge

Problem-solving

Communication

Education

4+ years of Salesforce experience

Job description

Join the Future of Commerce with Whatnot!

Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re re-defining e-commerce by blending community, shopping, and entertainment into a community just for you. As a remote co-located team, we’re inspired by innovation and anchored in our values. With hubs in the US, UK, Ireland, Poland, and Germany, we’re building the future of online marketplaces—together.

From fashion, beauty, and electronics to rare collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone.

And we’re just getting started! As one of the fastest growing marketplaces, we’re looking for bold, forward-thinking problem solvers across all functional areas. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business, and bring people together through commerce.

About the Categories and Expansion Team

The Categories and Expansion team at Whatnot is responsible for the expansion of our category suite and the continued growth of sellers and buyers on the platform. Sales is responsible for identifying, launching, and ramping up new high potential sellers.

The Role

The Salesforce Administrator plays a significant role in the development of Whatnot’s Salesforce instance for the Categories and Expansion (CatEx) Team. Working with stakeholders across CatEx, Growth, Data, and Marketing, the Salesforce Administrator is tasked with supporting development of our early-stage Salesforce instance via management of automations, integrations, data hygiene, and sales enablement, as well as maintaining our ongoing environment release schedule. In this role you will:

• Support development of Whatnot’s Salesforce environment, including integrations with internal tools, systems configuration and maintenance, notification announcements, environment refresh, and AppExchange products
• Manage configuration of Salesforce features including user management, security, custom objects, page layouts, validations, workflows, flows, process builders, and other 3rd party applications.
• Provide frontline support to sales, account management, and launch teams—manage support requests and help troubleshoot issues, answer questions, and optimize their use of Salesforce
• Develop and maintain Salesforce reports and dashboards to provide insight into marketing and sales performance
• Develop guardrails to protect data hygiene
• Work closely with data teams to ensure fidelity and reliability of our data architecture for Salesforce products
• Work cross functionally with data and engineering teams to develop, manage, and update critical integrations
• Eliminate manual processes and bottlenecks to reduce user clicks in the platform
• Help support development of junior admins and analysts through peer coaching and project review

Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here. As our next Salesforce Administrator, you should have 4+ years of experience managing Salesforce in a SaaS or tech-driven environment. You:

• Have strong declarative knowledge of Salesforce backend with a particular focus on flow automation builder
• Are an A+ communicator, always looping in impacted stakeholders and leadership prior to major deployments
• Have experience managing multiple 3rd party Salesforce integrations such as VOIP systems, data platforms, and other SaaS tools (e.g. Salesloft, Gong, Dialpad etc).
• Have experienced hyper growth, are comfortable with frequent change, and can implement with minimal oversight
• Have a demonstrated ability to solve problems using data and process improvements
• Have the ability to quickly digest the business needs of our stakeholders and apply deep knowledge of Salesforce to recommend and design solutions

Nice to Have

• Salesforce Certifications
• Advance Admin Certification
• Basic understanding of SQL and Apex languages

For US-based applicants: $110,000 - $155,000 / year + benefits + stock options

The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills and expertise. This range is only inclusive of base salary, not benefits (more details below) or equity in the form of stock options.

• Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
• Home office setup allowance
• Monthly allowance for cell phone and internet
• Care benefits
• Monthly allowance on wellness
• Annual allowance towards Childcare
• Lifetime benefit for family planning, such as adoption or fertility expenses
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
• Monthly allowance to dogfood the app
• All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).
• 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

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