Sr. Sales Associate - 34899

Rack Room Shoes; Chattanooga (TN); On-site; USD 1,653,000 - 2,204,000; Full time

Job summary

Rack Room Shoes is seeking a sales associate to deliver exceptional customer service and maintain an inviting store environment. You will engage shoppers, explain promotions, and support daily operations on the sales floor.

The role involves processing purchases, refunds/exchanges, and supporting back-office tasks while upholding store policies and standards. Experience in retail enhances success in this position.

Qualifications

• Interpersonal and communication skills to serve customers effectively.
• Basic organizational and mathematical abilities for daily operations.
• Experience in retail sales, ideally footwear or specialty retail.
• Understanding of store policies and procedures.
• Basic visual merchandising skills and adherence to presentation standards.

Responsibilities

• Create an excellent shopping experience through strong customer service.
• Promote store promotions and rewards programs.
• Maintain merchandise presentation and store cleanliness.
• Assist with cash register transactions and refunds/exchanges.
• Carry out POS/back-office duties as needed including customer pickups.

Skills

Interpersonal skills

Communication skills

Organization

Math skills

Retail sales experience

Visual merchandising

Job description

Job Description Summary

Primary responsibility is to provide excellent service to our customers. Strive to meet or exceed all store goals and company business initiatives. Associates will be responsible for a variety of tasks throughout a typical work day as directed by the store management team. In addition to these responsibilities, SR Sales Associates will have additional POS/Back Office responsibilities that include refunds/exchanges, processing S2H and Customer Pickup orders. Maintain and adhere to all company and Store Operations policies and procedures.

Duties and Responsibility

• Create an excellent shopping experience for our customers through awareness and company service standards.
  Positive attitude, willingness to serve and well informed.
  Sales and assistance
  Promotion of company rewards program and others business initiatives.
• Maintain awareness of all current sales promotions.
• Maintain merchandise presentation.
  Ensure stock is well arranged and merchandised properly.
  Maintain cleanliness and organization of all areas within the store.
• Develop and maintain necessary product knowledge and fitting skills.
• Maintain an awareness of Loss Prevention concerns involving customers and staff members.
• Participate in physical inventories, assist in shipping and receiving merchandise and participate in merchandise placement on the sales floor when needed.
• When performing cashier functions all sales will be processed in accordance with existing policy and procedure. All shoes will be checked for mates.
• Process all sales and POS terminal transactions in accordance with policy and procedure.
• SR Sales Associates will have additional POS/Back Office responsibilities that include refunds/exchanges, processing S2H and Customer Pickup.

Principal Working Relationships

Customers, Sales Associates, Store Management and District/Regional Managers

Key Qualifications

Interpersonal skills necessary to deal effectively with external contacts (primarily customers) and with all levels of employees.
Basic communication (both verbal and non-verbal), organization, and math skills.
Experience in retail sales, preferably specialty retail or footwear.
Basic knowledge of the policies and procedures.
Basic visual merchandising skills and an understanding of the Store Presentation Standards.

Benefits Information: https://rackroomshoes.hrbenefits.net/