Sr. Sales Associate - 34851

Rack Room Shoes; Fayetteville (GA); On-site; USD 26,000 - 35,000; Full time

Job summary

Rack Room Shoes is seeking a Sales Associate to deliver outstanding customer service in a fast-paced footwear environment. You will uphold store standards, assist customers with promotions, and help maintain inventory, product knowledge, and visual presentation on the sales floor.

The role involves processing sales at the POS, handling refunds and exchanges, and supporting back-office tasks as needed to ensure smooth store operations and a positive shopping experience for every guest.

Qualifications

• Interpersonal skills to deal with customers and employees
• Basic communication, organization, and math skills
• Experience in retail sales, preferably specialty retail or footwear
• Basic knowledge of store policies and procedures
• Basic visual merchandising skills and understanding of Store Presentation Standards

Responsibilities

• Create an excellent shopping experience for customers following service standards
• Maintain awareness of current promotions and merchandise presentation
• Handle stock, cleanliness, and organized store areas
• Develop product knowledge and fitting skills
• Be mindful of Loss Prevention where appropriate
• Assist in inventories, shipping/receiving, and merchandising placement
• Process sales and POS transactions, including refunds/exchanges and customer pickup

Skills

Interpersonal skills

Communication skills

Organization

Math skills

Retail sales experience

Job description

Job Description Summary

Primary responsibility is to provide excellent service to our customers. Strive to meet or exceed all store goals and company business initiatives. Associates will be responsible for a variety of tasks throughout a typical work day as directed by the store management team. In addition to these responsibilities, SR Sales Associates will have additional POS/Back Office responsibilities that include refunds/exchanges, processing S2H and Customer Pickup orders. Maintain and adhere to all company and Store Operations policies and procedures.

Duties and Responsibility

• Create an excellent shopping experience for our customers through awareness and company service standards.
  Positive attitude, willingness to serve and well informed.
  Sales and assistance
  Promotion of company rewards program and others business initiatives.
• Maintain awareness of all current sales promotions.
• Maintain merchandise presentation.
  Ensure stock is well arranged and merchandised properly.
  Maintain cleanliness and organization of all areas within the store.
• Develop and maintain necessary product knowledge and fitting skills.
• Maintain an awareness of Loss Prevention concerns involving customers and staff members.
• Participate in physical inventories, assist in shipping and receiving merchandise and participate in merchandise placement on the sales floor when needed.
• When performing cashier functions all sales will be processed in accordance with existing policy and procedure. All shoes will be checked for mates.
• Process all sales and POS terminal transactions in accordance with policy and procedure.
• SR Sales Associates will have additional POS/Back Office responsibilities that include refunds/exchanges, processing S2H and Customer Pickup.

Principal Working Relationships

Customers, Sales Associates, Store Management and District/Regional Managers

Key Qualifications

Interpersonal skills necessary to deal effectively with external contacts (primarily customers) and with all levels of employees.
Basic communication (both verbal and non-verbal), organization, and math skills.
Experience in retail sales, preferably specialty retail or footwear.
Basic knowledge of the policies and procedures.
Basic visual merchandising skills and an understanding of the Store Presentation Standards.

Benefits Information: https://rackroomshoes.hrbenefits.net/