Sr. Sales Associate

Rack Room Shoes; Wesley Chapel (NC); On-site; USD 25,000 - 35,000; Full time

Job summary

Rack Room Shoes is seeking a SR Sales Associate to provide excellent service to our customers in a fast-paced footwear environment. You will handle cash register operations, refunds and exchanges, and customer pickup orders while upholding company policies.

Responsibilities include maintaining merchandise presentation, assisting customers with product knowledge, supporting store goals, and collaborating with store management and district managers.

Qualifications

• Interpersonal, verbal and non-verbal communication skills are essential.
• Experience in retail sales and customer service.
• Basic knowledge of store policies and procedures.
• Understanding of store presentation standards and visual merchandising.

Responsibilities

• Create an excellent shopping experience for customers through service standards and a positive attitude.
• Maintain awareness of promotions and stock presentation; ensure merchandise is well organized.
• Handle cashier duties and POS transactions; process refunds/exchanges.
• Assist in shipping/receiving and inventory processes as needed.
• Support customer pickup orders and in-store customer service initiatives.

Skills

Interpersonal skills

Basic communication

Organization

Math skills

Retail sales experience

Visual merchandising

Job description

Job Description Summary

Primary responsibility is to provide excellent service to our customers. Strive to meet or exceed all store goals and company business initiatives. Associates will be responsible for a variety of tasks throughout a typical work day as directed by the store management team. In addition to these responsibilities, SR Sales Associates will have additional POS/Back Office responsibilities that include refunds/exchanges, processing S2H and Customer Pickup orders. Maintain and adhere to all company and Store Operations policies and procedures.

Duties and Responsibility

• Create an excellent shopping experience for our customers through awareness and company service standards. Positive attitude, willingness to serve and well informed. Sales and assistance. Promotion of company rewards program and others business initiatives.


• Maintain awareness of all current sales promotions.


• Maintain merchandise presentation. Ensure stock is well arranged and merchandised properly. Maintain cleanliness and organization of all areas within the store.


• Develop and maintain necessary product knowledge and fitting skills.


• Maintain an awareness of Loss Prevention concerns involving customers and staff members.


• Participate in physical inventories, assist in shipping and receiving merchandise and participate in merchandise placement on the sales floor when needed.


• When performing cashier functions all sales will be processed in accordance with existing policy and procedure. All shoes will be checked for mates.


• Process all sales and POS terminal transactions in accordance with policy and procedure.


• SR Sales Associates will have additional POS/Back Office responsibilities that include refunds/exchanges, processing S2H and Customer Pickup.

Principal Working Relationships

Customers, Sales Associates, Store Management and District/Regional Managers

Key Qualifications

Interpersonal skills necessary to deal effectively with external contacts (primarily customers) and with all levels of employees. Basic communication (both verbal and non-verbal), organization, and math skills. Experience in retail sales, preferably specialty retail or footwear. Basic knowledge of the policies and procedures. Basic visual merchandising skills and an understanding of the Store Presentation Standards.

Benefits Information: https://rackroomshoes.hrbenefits.net/