Sr. Sales Associate

Rack Room Shoes; Locust Grove (GA); On-site; USD 16,531 - 22,041; Full time

Job summary

Rack Room Shoes in Locust Grove, GA is seeking a SR Sales Associate to deliver exceptional customer service and support store operations. You will assist customers, process sales, handle refunds and exchanges, and help with pickups and back-office tasks as needed.

The role emphasizes a positive attitude, strong communication, basic product knowledge, and adherence to company policies. Prior retail experience is preferred for success in a fast-paced footwear environment.

Qualifications

• Experience in retail sales preferred.
• Basic math and cash handling skills.
• Able to follow store procedures and policies.

Responsibilities

• Create an excellent shopping experience for customers through service standards and positive attitude.
• Maintain awareness of current promotions and store display standards.
• Process sales and POS transactions accurately and efficiently.
• Assist with refunds/exchanges and customer pickups as needed.
• Help with inventory, stocking, and merchandise presentation.
• Support loss prevention by maintaining awareness of store security.

Skills

Interpersonal skills

Customer service

Sales experience

Communication

Job description

Job Description Summary

Primary responsibility is to provide excellent service to our customers. Strive to meet or exceed all store goals and company business initiatives. Associates will be responsible for a variety of tasks throughout a typical work day as directed by the store management team. In addition to these responsibilities, SR Sales Associates will have additional POS/Back Office responsibilities that include refunds/exchanges, processing S2H and Customer Pickup orders. Maintain and adhere to all company and Store Operations policies and procedures.

Duties and Responsibility

• Create an excellent shopping experience for our customers through awareness and company service standards. Positive attitude, willingness to serve and well informed. Sales and assistance. Promotion of company rewards program and others business initiatives.


• Maintain awareness of all current sales promotions.


• Maintain merchandise presentation. Ensure stock is well arranged and merchandised properly. Maintain cleanliness and organization of all areas within the store.


• Develop and maintain necessary product knowledge and fitting skills.


• Maintain an awareness of Loss Prevention concerns involving customers and staff members.


• Participate in physical inventories, assist in shipping and receiving merchandise and participate in merchandise placement on the sales floor when needed.


• When performing cashier functions all sales will be processed in accordance with existing policy and procedure. All shoes will be checked for mates.


• Process all sales and POS terminal transactions in accordance with policy and procedure.


• SR Sales Associates will have additional POS/Back Office responsibilities that include refunds/exchanges, processing S2H and Customer Pickup.

Principal Working Relationships

Customers, Sales Associates, Store Management and District/Regional Managers

Key Qualifications

Interpersonal skills necessary to deal effectively with external contacts (primarily customers) and with all levels of employees. Basic communication (both verbal and non-verbal), organization, and math skills. Experience in retail sales, preferably specialty retail or footwear. Basic knowledge of the policies and procedures. Basic visual merchandising skills and an understanding of the Store Presentation Standards.

Benefits Information: https://rackroomshoes.hrbenefits.net/