Sr. Sales Associate

Rack Room Shoes; Wellington (FL); On-site; USD 15,911 - 22,661; Full time

Job summary

Rack Room Shoes is hiring a SR Sales Associate in Wellington, Florida. This role focuses on providing exceptional customer service while supporting sales goals and company initiatives. Responsibilities include assisting customers, maintaining store appearance, processing transactions, and adhering to store policies. Candidates should possess strong interpersonal skills, a background in retail sales, and basic merchandising knowledge. Pay range starts at $14 per hour, and applicants should be prepared to work in a dynamic retail environment.

Qualifications

• Effective interpersonal skills for dealing with customers and staff.
• Strong verbal and non-verbal communication abilities.
• Experience in retail sales, especially in specialty retail or footwear.
• Basic understanding of company policies and procedures.
• Visual merchandising understanding and adherence to Store Presentation Standards.

Responsibilities

• Provide excellent customer service to enhance shopping experience.
• Promote company rewards program and maintain sales awareness.
• Ensure cleanliness and organization of merchandise presentation.
• Assist with inventory, shipping, and floor placement of merchandise.
• Execute cash register functions and process transactions accurately.

Skills

Interpersonal skills

Communication skills

Organizational skills

Math skills

Retail sales experience

Visual merchandising skills

Job description

Position

SR Sales Associate

Job Description Summary

Primary responsibility is to provide excellent service to customers, striving to meet or exceed store goals and company business initiatives. Associates will perform a variety of tasks during a typical work day as directed by store management. Additional POS/Back Office responsibilities include refunds/exchanges, processing S2H and Customer Pickup orders, and maintaining adherence to all company and store operations policies and procedures.

Duties and Responsibilities

• Create an excellent shopping experience for customers by upholding company service standards and displaying a positive attitude, willingness to serve, and extensive product knowledge.
• Promote company rewards program and other business initiatives.
• Maintain awareness of current sales promotions.
• Ensure merchandise presentation, stock arrangement, and proper merchandising; keep all areas clean and organized.
• Continuously develop product knowledge and fitting skills.
• Aware of loss‑prevention concerns involving customers and staff members.
• Participate in physical inventories, assist with shipping and receiving merchandise, and help place merchandise on the sales floor as needed.
• Process all sales from cashier functions in accordance with policy, checking all shoes for mates.
• Process all sales and POS terminal transactions following policy and procedure.
• Handle refunds/exchanges, process S2H and Customer Pickup orders.

Principal Working Relationships

Customers, Sales Associates, Store Management, and District/Regional Managers.

Key Qualifications

• Interpersonal skills necessary to deal effectively with external contacts (primarily customers) and with all levels of employees.
• Basic verbal and non‑verbal communication skills, strong organization, and math skills.
• Experience in retail sales, preferably specialty retail or footwear.
• Basic knowledge of company policies and procedures.
• Basic visual merchandising skills and understanding of Store Presentation Standards.

Store Number: 3072

Pay Range: $14

Location: Shoppes @ Isla Verde, 980 S State Road 7, Wellington, Florida, US

Equal Employment Opportunity Statement

Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.