Sr. Sales Associate

Rack Room Shoes; Oak Ridge (TN); On-site; USD 14,000 - 18,000; Part time

Job summary

Rack Room Shoes is seeking a Sales Associate to deliver outstanding customer service and drive store goals. You will handle a variety of daily tasks, including point-of-sale operations, refunds and exchanges, processing S2H orders and customer pickups, while adhering to store policies and procedures.

The role emphasizes product knowledge, merchandising, and teamwork with management and district leaders to meet performance targets in a fast-paced retail environment.

Qualifications

• Interpersonal skills to deal with customers and colleagues.
• Basic verbal and non-verbal communication ability.
• Experience in retail sales preferred.
• Familiarity with store policies and procedures.
• Basic visual merchandising and store presentation knowledge.

Responsibilities

• Create an excellent shopping experience for customers and promote store initiatives.
• Stay aware of current promotions and sales events.
• Maintain clean, organized merchandise and stock presentation.
• Develop product knowledge and fitting skills.
• Assist in loss prevention and security awareness.
• Participate in inventories, shipping/receiving, and floor placements.
• Process sales and refunds according to policy, ensure correct mate checks.

Skills

Interpersonal skills

Basic communication

Organization

Math skills

Retail experience

Job description

Job Description Summary

Primary responsibility is to provide excellent service to our customers. Strive to meet or exceed all store goals and company business initiatives. Associates will be responsible for a variety of tasks throughout a typical work day as directed by the store management team. In addition to these responsibilities, SR Sales Associates will have additional POS/Back Office responsibilities that include refunds/exchanges, processing S2H and Customer Pickup orders. Maintain and adhere to all company and Store Operations policies and procedures.

Primary responsibility is to provide excellent service to our customers. Strive to meet or exceed all store goals and company business initiatives. Associates will be responsible for a variety of tasks throughout a typical work day as directed by the store management team. In addition to these responsibilities, SR Sales Associates will have additional POS/Back Office responsibilities that include refunds/exchanges, processing S2H and Customer Pickup orders. Maintain and adhere to all company and Store Operations policies and procedures.

Duties and Responsibility

• Create an excellent shopping experience for our customers through awareness and company service standards. Positive attitude, willingness to serve and well informed. Sales and assistance Promotion of company rewards program and others business initiatives.
• Maintain awareness of all current sales promotions.
• Maintain merchandise presentation. Ensure stock is well arranged and merchandised properly. Maintain cleanliness and organization of all areas within the store.
• Develop and maintain necessary product knowledge and fitting skills.
• Maintain an awareness of Loss Prevention concerns involving customers and staff members.
• Participate in physical inventories, assist in shipping and receiving merchandise and participate in merchandise placement on the sales floor when needed.
• When performing cashier functions all sales will be processed in accordance with existing policy and procedure. All shoes will be checked for mates.
• Process all sales and POS terminal transactions in accordance with policy and procedure.
• SR Sales Associates will have additional POS/Back Office responsibilities that include refunds/exchanges, processing S2H and Customer Pickup.

Principal Working Relationships

Customers, Sales Associates, Store Management and District/Regional Managers

Key Qualifications

Interpersonal skills necessary to deal effectively with external contacts (primarily customers) and with all levels of employees.

Basic communication (both verbal and non-verbal), organization, and math skills.

Experience in retail sales, preferably specialty retail or footwear.

Basic knowledge of the policies and procedures.

Basic visual merchandising skills and an understanding of the Store Presentation Standards.

Benefits Information: https://rackroomshoes.hrbenefits.net/

Pay Rate: $10.10 - $13.12 Hourly

Company Description

About Rack Room Shoes

Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers.

Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.