Sr. Sales Associate

Rack Room Shoes; Jacksonville (FL); On-site; USD 24,000 - 32,000; Full time

Job summary

Rack Room Shoes is seeking a Sales Associate to deliver outstanding customer service, drive store goals, and support daily operations. You will handle POS transactions, refunds, exchanges, and customer pickups while maintaining clean, well-merchandised floors and adhering to policies.

Ideal candidates bring retail or footwear experience, strong communication skills, and a proactive approach to customer care.

Qualifications

• Customer-focused service experience preferred.
• Strong communication and math skills.
• Experience in retail sales, footwear a plus.

Responsibilities

• Provide excellent shopping experience and assist customers per standards.
• Process refunds, exchanges, and customer pickups as needed.
• Maintain merchandise presentation and stock organization.
• Support loss prevention and participate in inventories.
• Handle all POS transactions following policy and ensure shoes are paired correctly.

Skills

Customer service

POS operation

Cash handling

Merchandising

Tools

POS Terminal

Job description

Job Description Summary

Primary responsibility is to provide excellent service to our customers. Strive to meet or exceed all store goals and company business initiatives. Associates will be responsible for a variety of tasks throughout a typical work day as directed by the store management team. In addition to these responsibilities, SR Sales Associates will have additional POS/Back Office responsibilities that include refunds/exchanges, processing S2H and Customer Pickup orders. Maintain and adhere to all company and Store Operations policies and procedures.

Duties and Responsibility

• Create an excellent shopping experience for our customers through awareness and company service standards.
  Positive attitude, willingness to serve and well informed.
  Sales and assistance
  Promotion of company rewards program and others business initiatives.
• Maintain awareness of all current sales promotions.
• Maintain merchandise presentation.
  Ensure stock is well arranged and merchandised properly.
  Maintain cleanliness and organization of all areas within the store.
• Develop and maintain necessary product knowledge and fitting skills.
• Maintain an awareness of Loss Prevention concerns involving customers and staff members.
• Participate in physical inventories, assist in shipping and receiving merchandise and participate in merchandise placement on the sales floor when needed.
• When performing cashier functions all sales will be processed in accordance with existing policy and procedure. All shoes will be checked for mates.
• Process all sales and POS terminal transactions in accordance with policy and procedure.
• SR Sales Associates will have additional POS/Back Office responsibilities that include refunds/exchanges, processing S2H and Customer Pickup.

Principal Working Relationships

Customers, Sales Associates, Store Management and District/Regional Managers

Key Qualifications

Interpersonal skills necessary to deal effectively with external contacts (primarily customers) and with all levels of employees.
Basic communication (both verbal and non-verbal), organization, and math skills.
Experience in retail sales, preferably specialty retail or footwear.
Basic knowledge of the policies and procedures.
Basic visual merchandising skills and an understanding of the Store Presentation Standards.

Benefits Information: https://rackroomshoes.hrbenefits.net/