Sr. Sales Associate

Rack Room Shoes/Off Broadway Shoe Warehouse; Aurora (IL); On-site; USD 27,000 - 38,000; Full time

Job summary

Rack Room Shoes, Inc. in Aurora, IL is seeking a SR Sales Associate to deliver outstanding customer service and drive store performance. You will handle refunds, exchanges, S2H orders, and Customer Pickup while ensuring accurate cashier processing.

You will also maintain product knowledge, stock presentation, and adherence to store policies. This role supports management and contributes to loss prevention and store success.

Qualifications

• Interpersonal skills to deal effectively with customers and staff.
• Basic communication, organization, and math skills.
• Experience in retail sales, preferably footwear.

Responsibilities

• Provide excellent service to customers and strive to meet store goals.
• Process refunds/exchanges and handle S2H and Customer Pickup orders as needed.
• Maintain merchandise presentation and ensure stock is well arranged and merchandised properly.
• Develop and maintain product knowledge and fitting skills.
• Participate in physical inventories, shipping and receiving as needed.
• Handle cashier functions and ensure all sales follow policy; check mates for shoes.
• SR Sales Associates will have additional POS/Back Office responsibilities including refunds/exchanges and Customer Pickup.

Skills

Interpersonal skills

Verbal communication

Organizational skills

Math skills

Retail sales experience

Job description

Job Description Summary

Primary responsibility is to provide excellent service to our customers. Strive to meet or exceed all store goals and company business initiatives. Associates will be responsible for a variety of tasks throughout a typical work day as directed by the store management team. In addition to these responsibilities, SR Sales Associates will have additional POS/Back Office responsibilities that include refunds/exchanges, processing S2H and Customer Pickup orders. Maintain and adhere to all company and Store Operations policies and procedures.

Duties and Responsibility

• Create an excellent shopping experience for our customers through awareness and company service standards.
  Positive attitude, willingness to serve and well informed.
  Sales and assistance
  Promotion of company rewards program and others business initiatives.
• Maintain awareness of all current sales promotions.
• Maintain merchandise presentation.
  Ensure stock is well arranged and merchandised properly.
  Maintain cleanliness and organization of all areas within the store.
• Develop and maintain necessary product knowledge and fitting skills.
• Maintain an awareness of Loss Prevention concerns involving customers and staff members.
• Participate in physical inventories, assist in shipping and receiving merchandise and participate in merchandise placement on the sales floor when needed.
• When performing cashier functions all sales will be processed in accordance with existing policy and procedure. All shoes will be checked for mates.
• Process all sales and POS terminal transactions in accordance with policy and procedure.
• SR Sales Associates will have additional POS/Back Office responsibilities that include refunds/exchanges, processing S2H and Customer Pickup.

Principal Working Relationships

Customers, Sales Associates, Store Management and District/Regional Managers

Key Qualifications

Interpersonal skills necessary to deal effectively with external contacts (primarily customers) and with all levels of employees.
Basic communication (both verbal and non-verbal), organization, and math skills.
Experience in retail sales, preferably specialty retail or footwear.
Basic knowledge of the policies and procedures.
Basic visual merchandising skills and an understanding of the Store Presentation Standards.

Benefits Information: https://rackroomshoes.hrbenefits.net/